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Allianz Global Assistance Travel Insurance Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
56 Customer Comments & Reviews - see all comments
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Allianz Global Assistance is the world's largest travel insurance company and provides concierge services, corporate assistance, and specialty insurance solutions for a host of travel-related problems.

As a subsidiary of one of the world’s largest diversified insurance companies, Allianz Global Assistance products and services are supported by over 100 years of industry experience and superior financial strength.

Allianz Global Assistance offers a variety of different standard and personalized plans at various benefit levels. Depending on which plan you choose, benefits may include:

  • Trip Cancellation
  • Trip Interruption
  • Cancel anytime, up to 80%: Only available in conjunction with the OneTrip Prime or Premier.
  • Emergency Medical Transportation
  • Emergency Medical / Dental
  • Lost / Stolen / Delayed Baggage
  • Travel Delay
  • Change Fee Benefit
  • Loyalty Program Redeposit Fee Benefit
  • Rental Car Damage Benefit
  • 24-Hour Hotline Assistance
  • Concierge Services

Plan Types

Single trip

Annual (multi-trip) plans

Allianz Global Assistance's opening price point plans include the most common types of coverage purchased by travelers. While it does not have the high coverage limits included with more expensive plans, it does provide pre-existing medical condition coverage. Plan benefits and limits may vary by state. 

SINGLE TRIP PLANS

Benefits

OneTrip Cancellation Plus

One Trip Basic

OneTrip Prime

OneTrip Premier 

Trip cancellation

Up to amount purchased

Up to amount purchased

Up to amount purchased

Up to amount purchased

Trip interruption

Up to amount purchased

Up to amount purchased

Up to 150% of amount purchased

Up to 150% of amount purchased

Trip change protector

    $500 $1,000

Emergency dental and medical

 

$10,000

$25,000

$50,000

Emergency medical transportation

 

$50,000

$500,000

$1,000,000

Baggage benefits

 

$500

$1,000

$2,000

Baggage delay benefits

 

$200

$300

$600

Travel/ trip delay coverage

$150

$300

$800

$1,600

Daily limit

 

$150

$200

$200

Existing medical condition waiver*

 

 

Covered

Covered

* Must be purchased within 14 days of the first trip deposit; additional conditions may apply.

Annual (Multi-Trip) Plans

 

AllTrips Prime

AllTrips Executive

AllTrips Premier

Trip cancellation / interruption

(per person, per policy year)

$3,000

$5,000; $7,500; $10,000

$2,000; $5,000; $7,500; $10,000

(per year for all insureds in the same household)

Emergency medical and dental

$20,000

$50,000

$50,000

Emergency medical transportation

$100,000

$250,000

$500,000

Baggage benefits

$1,000

$1,000

$2,000

Baggage delay benefits

$200

$1,000

$2,000

Travel/ trip delay benefits

$600

$1,600

$1,500

Daily limit

$200

$200

$300

Change fee benefit

 

$500

 

Loyalty program redeposit fee coverage

 

$500

 

Travel accident benefit

$25,000

$50,000

$50,000

Business equipment benefit

 

$1,000 

 

Business equipment rental benefit

 

$1,000

 

Collision/ loss damage insurance

(per trip for all insureds)
(Coverage not available for TX and KS residents)

$45,000

$45,000

$45,000

Optional: Rental Car Damage ($11/ day)

Coverage for covered collision, loss and damage up to $50,000

Benefits

Allianz Global Assistance has a wide array of standard and optional benefits so travelers can get the specific protection they need. Pre-existing conditions are covered under the company's medical provisions if the plan is purchased within 14 days of travel. Allianz Global Assistance also offers 24-hour emergency assistance and concierge services.

  • Complete cessation of service
  • Covered traveled delay – loss of 50%
  • Death of Family Member
  • Death of insured
  • Death of travelling companion
  • Employer termination – 3 years
  • Felonious assault
  • Foreign and domestic terrorism
  • Hijacking
  • Home uninhabitable
  • Illness of family member
  • Illness of insured
  • Illness of travelling companion
  • Injury of family member
  • Injury of insured
  • Injury of travelling companion
  • Involved in a traffic accident
  • Jury/ subpoena
  • Military obligations
  • Quarantine
  • Unable to receive immunizations

 

Allianz Travel Insurance Summary

Allianz opening price point plans offer travelers the most commonly purchased coverage options. Trip cancellation and interruption services are offered even under its OneTrip Cancellation Plus, the company's entry level offering. Trips are insured up to their full purchase price. The company extends protection to children under 17 when accompanied by a paying adult with no additional cost on their OneTrip Prime and OneTrip Premier plans. 

Allianz offers customers a full refund if coverage is cancelled within fifteen days of purchase.

 

 


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Customer Comments

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V
Ves
9/15/2023
We took an Alaska cruise earlier this summer.Our flights were canceled so we missed the first 2 days of our vacation. Allianz was terrible to work with. Their customer service reps were rude and abrupt. I had to submit paperwork 3 times. They gave me wrong information. Bottom line, I will never again insure my trips with them. It took over 3 months to get our payment and it was painful to get the little bit of money we did. The vacation delay was stressful and dealing with Allianz made it even worse!
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R
Ron S
6/8/2022
Will never use them again. Purchased a Policy for my cruise scheduled to depart Sidney, Australia Oct. 2022. Had to cancel the cruise do to medical condition discovered in May 2022. They will not refund my cost.
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E
Edward
2/20/2022
nothing but a runaround. would not recommend this insurance to anyone. tried to post a detailed review but they would not post it
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E
Edward
2/20/2022
had to cancel an upcoming reservation through interval international. we also bought travel insurance. we got nothing but a runaround when trying to get a refund for our getaway because of cancellation. our booked resort Westgate Historic Williamsburg said that they could not cancel our reservation because we would have to go through Interval. Interval said that they could not cancel without a form from Allianz. Allianz wants you to jump through hoops in order to process an application for a refund. The documentation required by Allianz is designed to make it as difficult to file a claim as possible. Good luck to anyone that purchases travel insurance through Allianz!
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L
Lynn K
12/31/2021
When my father died in 2019 while I was abroad, they would not refund the cost of a flight home. This year they will not refund my $1098 because the pandemic is not covered by their insurance. Never again.
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R
R. S
11/29/2021
After 20 minutes of hold time I discovered their horrible policies. For a refund, they require documentation of things like: military deployment, hospitalization, court summons. If you are not risking deployment or a court date this company is a must avoid.
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