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Davis Vision Insurance Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
68 Customer Comments & Reviews - see all comments
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Davis Vision is a vision care company that aims to offer leading integrated vision care solutions for their customers. Since 1964, Davis has built a solid reputation in the vision care industry, providing benefits and services to 22 million members across the United States. In 2017, they were acquired by Centerbridge Partners, effectively merging them with Superior Vision.
 
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Davis Vision is one of the nation’s leading suppliers of vision care products and care services. Coverage includes vision therapy, eye care, disease diagnosis, and treatment. Davis Vision has an extensive network of ophthalmologists, optometrists, eye care clinics, and retailers at more than 68,000 locations nationwide.

Services and Features

Davis Vision includes comprehensive eye exams on its vision insurance plans, which include visual acuity tests, visual field tests, refraction tests, slit lamp evaluation, glaucoma tests, dilation, and health review.

Davis Vision's exclusive collection of frames and contact lenses are available in over 9,000 partner offices across the country, which can be easily located via a convenient online tool, by simply logging into a customer's online account. Members can select from over 200 frame collections valued up to $195 for no more than a $40 co-payment.

Covered Items 

Glasses

✔

Contacts

✔

Eye Examinations

✔

LASIK

Discounts only

Allowances

Not Stated

Lens Options

Scratch Resistance

Not Stated

UV Coating

Not Stated

Anti-Glare

Not Stated

Polycarbonate

Not Stated

Tinted/Colored

Not Stated

Types of Vision Plans

Individual

✔   

Family Plan

✔

Stand-alone Plans

✔

Preferred Provider Organizations

✔

Employer Provider

✔

Health Maintenance Organizations

✔

Network

Out-of-Network Coverage

✗

Size of Network

9000

Find Doctors Online

✔

Pricing

Plan Name

Not Stated

Co-payment – Exam

Not Stated

Co-Payment - Glasses

Not Stated

Premium

Not Stated

Coverage Period

Waiting Time

Not Stated

Enrollment

Open Enrollment

Cancellation

Not Stated

Customer Resources

Eye Exam Locations

Not Stated

Online Account Management

✔

Mobile App

✗

Phone

✔

Email

✔

Vision Insurance at Davis Vision

Rather than being an extension of a dental plan or another product in a company’s line of services, Davis Vision’s main focus is on providing quality eye care services. It is therefore no surprise that Davis Vision offers one of the most comprehensive lists of eye care services, and is a solid place to shop for high-quality vision plans.

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68 Customer Comments & Reviews

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jonathanilowite
4/1/2021
This insurance plan is the worst. No true customer service. Ridiculously antiquated non user friendly website. Improper processing of claims. No explanation of benefits provided. No claims status abilities. Needless levels of encryption on emails. Absolutely horrible.

E
Elizabeth W
3/4/2021
This has got to be the worst insurance EVER! This all started when my husband and I wanted to get an exam our town has had two providers both of which do not participate in Davis vision anymore. I had set up an appointment at ShopKo and they had called and canceled so that their doctor does not take Davis vision and the other one is leaving so they will not except Davis vision insurance. As soon as they canceled my appointments I called Davis vision on Feb 26...I get hung up on three times and I had talk to four different people that day being on the phone for an hour and 45 minutes I explained my problem and that I needed it a place that excepts Davis vision they could not find none... Read More

M
MF
2/7/2021
The worst experience ever. Needed a new script for DMV. Refused to provide it without my paying in advance, which I now understand is illegal. I tried to use the script for contact lenses and discovered it was completely wrong and I couldn't see with the script. Payed a decent optometrist for a brand new script that actually allows me to see. They don't answer calls or emails.

C
chuck p
12/6/2020
Davis Vision is low rent. You find them at costco and walmarts. The one at costco was esentially in a closet. You will be in and out in 15 minutes. That is not a good thing! They do not reimburse for optic nerve photography which is pretty standard at VSP and other insurers. Getting reimbursed for out of network is difficult. They will deny, if you have even a comma misplaced. Stay away at all costs.

J
John K
11/9/2020
Terrible customer support. They are incapable of processing an out of network claim correctly as they have made errors three years in a row and multiple times this year. DO NOT USE, not worth the hassle and hours spent on there phone with their customer support that have no ability to support.

larry1061
10/15/2020
After spending a large sum of my own money including using up my insurance allowance for the year, the lenses in my prescription sunglass lenses are completely defective in less than two years. Since every provider we go to drops Davis vision we keep moving providers. The provider I got the glasses from did not want to help because we are no longer patients. Davis vision warranty is one year for glasses costing $600. Unfortunately our employer is the one who chose these people but the insurance isn't worth the paper it's written on and why the providers are dropping Davis Vision? They keep dropping the rate they pay the doctors for the exam. What kind of eye doctor do you think you... Read More

angieb412
10/2/2020
Very limited coverage. Their are only two providers who accept this insurance in the 3 closest cities where I live. Customer service is either rude or is unknowledgeable . I can not wait to change insurance as soon as I am eligible. Would give 0 starts if i could.

William L
8/3/2020
Absolutely terrible experience. Two orders placed through two different providers. Both providers totally frustrated by the order entry process. which took two weeks for provider-1 and was only resolved by me (the insured) calling Davis. Provider-2 order was accepted, then cancelled. Davis admitted the error and said they would reinstate the order, but did not until two weeks later when I called them. Davis then further delayed the order and refused to expedite it. DO NOT USE DAVIS VISION!

C
Cor. L
7/13/2020
Terrible insurance. After being promised that I would be reimbursed for glasses up to $100, I got $14 back after several delays and weeks of trying to get in touch with customer service. I wish my employer did better by us, this insurance is cheap, does not reimburse anything useful, and not worth the cost. Probably would have been cheaper to just pay out of pocket.

I
Irene L
6/21/2020
I submitted a claim to Davis vision in May 2019, and after 8 calls to the customer service center over the past year, I still have not received my reimbursement for my eye lenses. The customer service representative assures me each time that they see my claim, they will resubmit the claim, and that I should receive a check soon. However, after one year, they have failed to do so!!!

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  • Nation’s largest vision benefits provider for more than 60 years
  • Coverage for eye exams, frames, lens enhancement, and contacts
  • More than 36,000 in-network doctors nationwide
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