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Davis Vision Insurance Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
68 Customer Comments & Reviews - see all comments
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Davis Vision is a vision care company that aims to offer leading integrated vision care solutions for their customers. Since 1964, Davis has built a solid reputation in the vision care industry, providing benefits and services to 22 million members across the United States. In 2017, they were acquired by Centerbridge Partners, effectively merging them with Superior Vision.
 
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Davis Vision is one of the nation’s leading suppliers of vision care products and care services. Coverage includes vision therapy, eye care, disease diagnosis, and treatment. Davis Vision has an extensive network of ophthalmologists, optometrists, eye care clinics, and retailers at more than 68,000 locations nationwide.

Services and Features

Davis Vision includes comprehensive eye exams on its vision insurance plans, which include visual acuity tests, visual field tests, refraction tests, slit lamp evaluation, glaucoma tests, dilation, and health review.

Davis Vision's exclusive collection of frames and contact lenses are available in over 9,000 partner offices across the country, which can be easily located via a convenient online tool, by simply logging into a customer's online account. Members can select from over 200 frame collections valued up to $195 for no more than a $40 co-payment.

Covered Items 

Glasses

✔

Contacts

✔

Eye Examinations

✔

LASIK

Discounts only

Allowances

Not Stated

Lens Options

Scratch Resistance

Not Stated

UV Coating

Not Stated

Anti-Glare

Not Stated

Polycarbonate

Not Stated

Tinted/Colored

Not Stated

Types of Vision Plans

Individual

✔   

Family Plan

✔

Stand-alone Plans

✔

Preferred Provider Organizations

✔

Employer Provider

✔

Health Maintenance Organizations

✔

Network

Out-of-Network Coverage

✗

Size of Network

9000

Find Doctors Online

✔

Pricing

Plan Name

Not Stated

Co-payment – Exam

Not Stated

Co-Payment - Glasses

Not Stated

Premium

Not Stated

Coverage Period

Waiting Time

Not Stated

Enrollment

Open Enrollment

Cancellation

Not Stated

Customer Resources

Eye Exam Locations

Not Stated

Online Account Management

✔

Mobile App

✗

Phone

✔

Email

✔

Vision Insurance at Davis Vision

Rather than being an extension of a dental plan or another product in a company’s line of services, Davis Vision’s main focus is on providing quality eye care services. It is therefore no surprise that Davis Vision offers one of the most comprehensive lists of eye care services, and is a solid place to shop for high-quality vision plans.

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68 Customer Comments & Reviews

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latier1973
8/24/2019
My company uses Davis Vision (so I have to use them for now) but I have been paying for insurance with them for 4 months, and this company is so cheap, they never sent me an Insurance card. When I called, the female was nice, but not very knowledgeable. I was trying to print off a temporary card until mine came in (7-10 business days, but I needed this card for a doctors appointment the following Monday) but she was unable to assist me, she stated that the website was experiencing problems at the time. I asked for her to have a manger call me back, gave her my cell #, but no manager called me. I called Saturday and got Nathan (not a very polite young man, he kept yelling and raising his... Read More

S
Scott N
8/16/2019
Horrible experience. Been three months and I still have gotten my glasses from them. I've called and my eye care provider call and their story constantly changes. When I call they act as if they have no clue what is going on and tell me one thing, when my eye care provider calls they give them a different story. It is either gross incompetence or they really don't care..

A
Amy M
7/25/2019
Extremely poor customer service. I've had Davis Vision over 7 years through my employer. I am grateful for vision insurance. Davis Vision is the worst possible provider possible. I work in a customer service/sales industry. I totally understand policy and procedure however when a business makes a mistake that business needs to attempt to make things right with their client in some way. Davis Vision has not done that. They have ignored my concerns and not responded to my emails. I've been waiting for a call back from Davis customer service since July 18. I'm writing this review on July 25. I sent a pair of sunglasses back to Davis Vision lab (via my local eye doctor) to have the lens... Read More

L
Lin
7/15/2019
The Davis frames are cheap and the lens are much thicker than normal lenses. They tweeked the frames that the optometrist sent them. The glasses are unusable. Do not waste your money by getting glasses through them.

stevemas85
6/24/2019
Worst company ever....... I had to call Davis Vision to pay for a voucher before I received an eye doctors exam. Davis Vision billed my credit card right away, they did not inform the eye doctor office of the paid voucher. When I arrived at the eye doctors appointment I could not be seen because Davis Vision did not provide them with the information required (prepaid voucher number). The eye doctors office was on the phone with Davis Vision for over a half hour trying to figure it out, I called Davis Vision to pay for another voucher for an eye exam. I now have 2 charges on my credit card for an eye exam when I only needed 1 eye exam. I call to complain about the quality of service with... Read More

voltairebukowski
4/25/2019
Davis vision will cover $200 for frames, but ONLY for Davis Vision frames. If you go this route, be prepared to replace the frames frequently. They are cheap, thin pieces of plastic made in China. Davis Vision does this so that dollars are funneled directly back to them. The only cover $130 toward a better quality frames that do not belong to them. I didn’t realize this until I got home to look at my paperwork. Evil.

L
Laurie S
3/8/2019
We were supposed to get our glasses back in two weeks over a week ago. They said that they lost the frames. They can't even tell us if they have found the frames. A rush was put on the order to get them back, but they can't give an ETA. Also, they said it could be a month before we get them. That is NOT a rush! Very poor quality control and very poor service. Extremely disappointed in Davis Vision. My daughter is having difficulty seeing in school without her prescription glasses. She needs them. Davis Vision should be ashamed.

S
ss2young
2/26/2019
My eye doctor has had to send my lenses back twice. The first time they did make the correct lenses, and the next time they did fulfill all the add-ons that were requested. I have had broken glasses for a month.

wearebecks
2/12/2019
Beware: if you combine you eye exam with a diabetic eye exam Davis Vision will not pay for any eye exam, you need to have the exams at different times

R
Rusty S
2/5/2019
Only 1 contracted provider available in my area, and it's in a Wal-Mart. Went to the Wal-mart provider and they gave me a prescription. Ordered glasses with the doctor's prescription and when I got my lenses I could not see, started getting headaches. So I visited an out-of-network provider we found out that the prescription was WAY too strong. Returned to the in-network doctor and they instantly matched my second opinion and issued a new prescription. So far Davis has been unhelpful in resolving their provider's inaccurate prescription and helping me get lenses that allow me to drive.

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  • More than 36,000 in-network doctors nationwide
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