Promoted
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste
WSJwine Review
ConsumersAdvocate.org
53 Customer Comments & Reviews - see all comments
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WSJWine brings the Wall Street Journal's signature level of quality and expertise to the world of wine. Customers can choose from two membership levels or shop for wines individually on the site. Members enjoy wines curated from around the world, shipped in cases on a quarterly basis, plus bonus gift bottles, upgrades, and discounts off of single-bottle purchases. Customers can read about wine producers, review awards and ratings, and see recommended food pairings before selecting wines for purchase. WSJWines was founded in 2015 and maintains its headquarters in Waco, Texas.
Every day, millions of Americans rely on The Wall Street Journal for informed market insights and news coverage. A rapidly growing number rely on WSJwine to help them make smart wine decisions – and enjoy the convenience of home delivery.
The Wall Street Journal name opens some serious cellar doors – and the wine world’s most talented, small-estate producers compete to get their wines into the glasses of WSJwine customers across the U.S.
Years in Business
15
Membership Programs
The WSJwine Discovery Club
- Start with an impressive pre-curated introductory collection for $69.99
- Future cases priced at $159.99 (excluding $19.99 shipping fee and taxes)
- Members earn credits for free bottles, upgrades to a 1.5-liter magnum, and a luxury bottle (worth $40+), plus exclusive offers throughout the year
- Customized recommendations based on your preferences
- Advance notice of shipping
- Quarterly shipments of 12 expertly selected wines
- Tasting notes for every wine
- No-obligation: Skip a shipment or cancel anytime
The WSJwine Premier Club
- Ideal for wine connoisseurs who value premium quality
- Free shipping on your introductory case, priced at $259.99
- Get 3 free bottles with your first order for a total of 15 bottles
- Future cases priced at $259.99 (excluding $19.99 shipping fee and taxes)
- No obligation: skip a shipment or cancel anytime
- Tasting notes and food pairing recommendations accompany every wine
- Selections customized according to the preferences you note in your account settings
- Advance notice of all shipments
- Exclusive savings of at least 20% off retail on all future Premier Club cases
Discovery Club Introductory Offer
|
Top 12 Reds + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Whites + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Mix + 2 bottles & 2 glasses |
$69.99 |
Premier Club Introductory Offer
|
Premier Club Reds + 3 free bottles |
$259.99 |
|
Premier Club Whites + 3 free bottles |
$259.99 |
|
Premier Club Mixed + 3 free bottles |
$259.99 |
Shipping
Members are charged $19.99 for shipping and applicable tax.
WSJwine Discovery & Premier Club Review
WSJwine is a great source for quality wines at highly competitive prices. In addition to the club collections, it has a wide selection of other wines for members to choose from, to keep their wine racks well stocked between club shipments. The company customizes wine selections based on users' preferences which can be updated at any time in the member's account settings. WSJwine also offers a 100% money-back satisfaction guarantee and members are free to cancel their membership anytime.
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53 Customer Comments & Reviews
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Terrible experience. Delivery was delayed multiple times. Customer service was not existent for any real assistance. I canceled my subscription as my initial shipment bounced around northern California.
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hello Michael,
We are terribly sorry to hear of your experience and would very much like to help.
Since we have been unable to locate an account using the details provided with your review, could you please contact our Customer Service Team at 877-975-9463, who would be delighted to assist you further? Thank you - we look forward to making this right.
Kind regards,
Customer Service
We were not happy with the service that we got from WSJ Wine. Most of the problems were with WSJ Wine's accounting department. We rate the wine from being OK to a few good wines. The biggest problem now is WSJ Wine continues mailing us to sign up again after several requests to stop wasting your paper on us.
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Jay - We are very sorry to hear of your disappointment and eager to ensure that any concerns you have are addressed right away.
Unfortunately we have been unable to locate an account using the details provided with this review. Could you please contact our Customer Service Team at 877-975-9463, who would be delighted to assist you further?
Thanks - we look forward to helping you soon! Best regards, Customer Service
Very impressed! This WSJwine program has really impressed me. And, has also broadened my horizons re wine- several things that came to us as part of a special case mix ended up really impressing us! Sometimes we even ordered more of something we’d never had before! I.m Drinking one, right now! A Bergerac Sec from France that is delightful! The few times we’ve needed customer service, they have been great- very courteous and kind service. Really impressed with WSJ Wine, and we are sort of selective…
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Thank you so much for the review, we are delighted to hear that you have been enjoying the wines received and greatly appreciate the time you took to share this feedback!
Santé!
Customer Service
Terrible customer service. I cancelled my subscription and deleted all my personal information in my account. They charged my deleted credit card information to send me a case. I had to cancel my credit card. They still admit and defend this practice?
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Our sincerest apologies for any concern. We always want you to be in complete control of your Wine Club, and you can easily cancel at any time either by phone, email or online.
To assure you, we do see that you had enrolled in to our Wine Club twice, and that both Clubs are now cancelled.
Please don't hesitate to contact our Customer Service Team at 877-975-9463 from 8am - 9pm ET, or email us at customerservice@wsjwine.com if we can be of any further assistance.
Best regards, WSJwine Customer Service
This club is poorly managed. Often sent the wrong items or someone else's order. Shipping is a nightmare since they expect customers to fix their mistakes (E.g. return packages to the shipping center). Customer service is poor - they will often drop your call. Poor systems maybe? The wine selection is as good as anyone else's, but the customer experience is awful. Look elsewhere.
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Douglas,
Thanks for bringing this concern to our attention. We are so sorry to hear of your experience, and eager to make things right.
A Senior member of our Customer Service team will reach out to you shortly. We look forward to connecting and getting the mater swiftly resolved!
Best regards,
Customer Service
I was really happy with this club for many months. Then I tried to get one case rescheduled. What a mistake! after several emails and phone calls I finally spoke to the most rude arrogant supervisor I have ever encountered. I have cancelled my subscription. Avoid them. Go to Total Wine and buy your cases there, you're much better off.
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Shirley,
We are so sorry (and very concerned) to hear of your experience. We’re looking in to this as a matter of urgency - a Senior Member of our Customer Service team will be reaching out to you soon.
Our sincerest apologies; we look forward to making things right and appreciate you bringing this matter to our attention.
Best regards,
Customer Service
For starters they have zero affiliation with the Wall Street Journal. That is done just to mislead you. They have absolutely terrible customer service. I waiting on hold for 2 hours to try to cancel and never spoke to anyone. I had to call my credit card to block transactions and they still figured out a way to charge me. Had to pay to avoid collections. Stay as far away from these scam artists as you can.
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Christian,
Thanks for your feedback and please accept our sincerest apologies for any concern. Rest assured that you can easily cancel your Wine Club at any time either by phone, email or online - although we’ll be sad to see you go!
To cancel online, go to 'Wine Club Settings' and scroll to the bottom of the page. (If you simply want to take a break, that’s fine too—you can skip a case or change the timing of a delivery).
We hope this information helps! Please don't hesitate to contact our Customer Service Team at 877-975-9463 from 8am - 9pm ET, or email us at customerservice@wsjwine.com if we can be of any further assistance.
Best regards,
WSJwine Customer Service
Cannot yet review the actual wine because though, I ordered on Jan. 30, I have received nothing. WSJ Wine website says it shipped a month ago. FedEx says it never shipped at all. WSJ Wine website pushes the estimated delivery back every week. Received a customer service reply days after I contacted them saying they requested a reorder. Nothing seems to have changed. Have not received my wine. No status change on their website. But they wasted no time in charging my card. I did not realize when I ordered that I was signing up to give interest-free loans. Pretty savvy on their end though.
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Brandon,
We are very sorry to hear this, and eager to help!
Orders should never take this long to ship - we would like to look in to the matter asap. Unfortunately we have been unable to locate an account using the details provided with this review. Could you please contact our Customer Service Team at 877-975-9463, who would be delighted to assist you further?
Thanks - we look forward to helping you soon!
Best regards, Customer Service
I can't believe that the Wall Street Journal would lend its name to this wine club. I could write a book on all of the problems I've encountered with this club. First, they lure you to purchase a case of wine promising a highly rated wine as a bonus and consistently change the wine they ship. They claim that they replace the wine with a similar or better wine, but that's not true. For example, I ordered a case with 3 bottles of a $50 Napa Cab but received 3 bottles of a $35 Australian Cab, not at all similar. Worse yet, they often don't deliver the wine at all. I ordered 2 gift boxes of wine, but only received one. After nearly 3 months of calling customer service, they stated that the... Read More
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Anthony,
Thanks for reaching out. We are so sorry to hear of the issues experienced and eager to help. Please rest assured that our 100% satisfaction guarantee means we will absolutely refund the price you paid for any wine you are not completely satisfied with – we will be in touch shortly to take care of this for you!
Thanks, we look forwarding to assisting you.
Best regards,
Customer Service
Their wine in the discover box is all terrible, however their bordeaux box did have good wines. I switched to the premier membership and had to cancel because i never received the box I paid for. I called them, emailed them and everyone kept telling me it was coming but a month later, I still had not received the wine and they charged me for another box BEFORE receiving the first box. I canceled everything with WSJ Wines because the wine was not good enough to deal with the frustration they caused with every box.
Every single box we received had at least one damaged bottle in the box.
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Reese,
We're so sorry for the issue experienced and eager to resolve the matter for you.
We have been unable to locate an account using the details provided with this review. Could you please contact our Customer Service Team at 877-975-9463, who would be delighted to assist you further?
Thanks - we look forward to helping you soon!
Best regards,
Customer Service
Top Rated
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste