Promoted
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste
WSJwine Review
ConsumersAdvocate.org
53 Customer Comments & Reviews - see all comments
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WSJWine brings the Wall Street Journal's signature level of quality and expertise to the world of wine. Customers can choose from two membership levels or shop for wines individually on the site. Members enjoy wines curated from around the world, shipped in cases on a quarterly basis, plus bonus gift bottles, upgrades, and discounts off of single-bottle purchases. Customers can read about wine producers, review awards and ratings, and see recommended food pairings before selecting wines for purchase. WSJWines was founded in 2015 and maintains its headquarters in Waco, Texas.
Every day, millions of Americans rely on The Wall Street Journal for informed market insights and news coverage. A rapidly growing number rely on WSJwine to help them make smart wine decisions – and enjoy the convenience of home delivery.
The Wall Street Journal name opens some serious cellar doors – and the wine world’s most talented, small-estate producers compete to get their wines into the glasses of WSJwine customers across the U.S.
Years in Business
15
Membership Programs
The WSJwine Discovery Club
- Start with an impressive pre-curated introductory collection for $69.99
- Future cases priced at $159.99 (excluding $19.99 shipping fee and taxes)
- Members earn credits for free bottles, upgrades to a 1.5-liter magnum, and a luxury bottle (worth $40+), plus exclusive offers throughout the year
- Customized recommendations based on your preferences
- Advance notice of shipping
- Quarterly shipments of 12 expertly selected wines
- Tasting notes for every wine
- No-obligation: Skip a shipment or cancel anytime
The WSJwine Premier Club
- Ideal for wine connoisseurs who value premium quality
- Free shipping on your introductory case, priced at $259.99
- Get 3 free bottles with your first order for a total of 15 bottles
- Future cases priced at $259.99 (excluding $19.99 shipping fee and taxes)
- No obligation: skip a shipment or cancel anytime
- Tasting notes and food pairing recommendations accompany every wine
- Selections customized according to the preferences you note in your account settings
- Advance notice of all shipments
- Exclusive savings of at least 20% off retail on all future Premier Club cases
Discovery Club Introductory Offer
|
Top 12 Reds + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Whites + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Mix + 2 bottles & 2 glasses |
$69.99 |
Premier Club Introductory Offer
|
Premier Club Reds + 3 free bottles |
$259.99 |
|
Premier Club Whites + 3 free bottles |
$259.99 |
|
Premier Club Mixed + 3 free bottles |
$259.99 |
Shipping
Members are charged $19.99 for shipping and applicable tax.
WSJwine Discovery & Premier Club Review
WSJwine is a great source for quality wines at highly competitive prices. In addition to the club collections, it has a wide selection of other wines for members to choose from, to keep their wine racks well stocked between club shipments. The company customizes wine selections based on users' preferences which can be updated at any time in the member's account settings. WSJwine also offers a 100% money-back satisfaction guarantee and members are free to cancel their membership anytime.
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53 Customer Comments & Reviews
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Their customer service personnel seem to be actively sabotaging their customer service - or they're just really, really incompetent.
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Scott,
We are so sorry to hear you've had a bad experience and would very much like to look in to the matter, and assist you. We were unable to locate an account for you using the information provided with your review, so would be grateful if you could email us with more details at: customerservice@wsjwine.com.
Thanks, we look forward to helping you!
Best regards, Customer Service
Their policy states that "If you are not completely satisfied with any wine, for any reason, just let us know and you’ll receive a refund." It does not say how much they will refund. I complained about a wine that tasted like grape juice and paid $161 for the case, they refunded $4.61. Since I then opened a 2nd bottle and it also tasted bad, I decided not to order again from them. The introductory case was well received, so it seems that once they have you, they can then send inferior wine and back it with this paltry refund.
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Robert,
We are very sorry for any issues experienced. Rest assured, per our 100% satisfaction guarantee, we will fully refund the amount paid for any wine you are not satisfied with.
Our apologies if the incorrect amount was issued for the bottle you did not enjoy - we'd very much like to correct this. Please contact us at 1-877-975-9463 - we'd be glad to make this right.
Best regards, Customer Service
I ordered a case through this company off of an offer I got through HelloFresh. They stated they may be a weight due to overwhelming response, no problem. I received my case in a fairly timely manner but when I opened it I was very disappointed. I PAID for a case of mixed wines, half red/half white, and received ONLY red wines with a note stating they took the liberty to change my order instead of making me wait. I contacted them stating I would not have purchased from them knowing it would only be red wines and stating I wouldn't have minded if they had taken the liberty in changing the "brands" of bottles but keeping with the type. They offered NO solution other than returning the... Read More
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Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Hailey,
We are so sorry to hear of your experience, which is certainly not to our usual standard of service..
A senior member of our Customer service team will be reaching out to you shortly to make things right.
Thank you for reaching out; we look forward to helping you soon!
Best regards,
WSJwine
I joined the wine club on 4/11 and paid $96.49 for that initial shipment. Then on 6/19 you debited my AMEX
$191.18. It is now 8/24 and I have yet to receive any wine for my $191.18 payment? Please explain.
Richard G. Foley
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Richard
We're very sorry to hear that you haven't yet received your recent order and would very much like to assist with this!
In order to resolve this for you, we'll need a few personal details to locate the order. Could you please either call our customer service team at 1-877-975-9463 from 8am - 8pm ET, or email us at customerservice@wsjwine.com?
Thanks - we look forward to helping you!
Initial introductory order April 10th wit new order in three months unless membership cancelled. Cancel any time promised. Cancelled my membership on June 11th by email. Phone service was unavailable at that time. They shipped an order not requested by me on June 18th- not 3 months. Charged my account. This is not an honest move on their part I never selected any wines and cancelled because I liked only 2 of the wines on the introductory offer. They sent me a return Fedex label and they received the case unopened on July 6th. I am waiting for the refund and hope it is issued before I pay interest on the original charge. One star for sending a return label and two wines out of 9... Read More
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Daniel
We are very sorry for any disappointment caused. We do see that your Wine Club was cancelled on June 19th, 2020 and no further shipments will be sent.
A full refund was issued for the unwanted order that processed on June 18th and subsequently returned to us. Depending on your bank or credit card company, you should see this reflected on your account in a few business days.
Best regards,
Customer Service
The first box was fine, but don't be fooled. The second box was full of problems: extra charges, only 8 different types instead of 12 due to duplicates, and issues with the shipping. Customer service is the worst I have ever seen. Emails take days to go through with no answers in return. Calls are even worse. You are on hold for hours and then the call is disconnected. STAY AWAY!!
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Kimberley. We are so sorry for the issues experienced when trying to reach us - our Customer Service Team are currently working from home to ensure social distancing, which has led to some technical challenges extended wait times. We recognize this is frustrating and deeply apologize for the inconvenience. We promise this will be temporary and look forward to assisting you soon.
Best regards,
Customer Service
This is a total scam. They have horrible to no customer service. I tried to take advantage of one of the introductory offers and ordered a case of white wine. But, when the invoice showed up in my email it said red wine. I replied instantly to that email and sent another to their so-called customer service center. No reply. I think tried to call them, but it was a non-working number. I think emailed again. I finally got a call to go through but after being on hold for 42 minutes I hung up. I never got any sort of reply. I filed a complaint with Paypal to get a refund. I was told to refuse the order so I could get a refund, which I did. Still no refund. Instead, they shipped it again,... Read More
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Sam,
We are so sorry for the issues experienced when trying to reach us - our Customer Service Team are currently working from home to ensure social distancing, which has led to some extended wait times. We recognize this is frustrating and deeply apologize for the inconvenience. We promise this will be temporary.
Furthermore, we are terribly sorry for this overall poor experience, which is certainly not to our usual standard. We do see that this case was returned to the retailer and have sent a replacement case of white wine to you. Apologies for the confusion when this was initially reviewed - we're very glad you reached out so that we could get this taken care of, and hope you enjoy your wine when it arrives!
Best regards,
Customer Service
Absolute worst customer service. No one is on their phone line, no one responds to emails for at least a week. If you have an issue with an order there is nothing that they can or will do to make it right, because by the time they get to your service request it's too late. Not at all worth the price or hassle.
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Shelby. We are very for the issues experienced when trying to reach us - our Customer Service Team are currently working from home to ensure social distancing, which has led to some extended wait times. We recognize this is frustrating and deeply apologize for the inconvenience. We promise this will be temporary and look forward to helping you very soon.
I ordered two cases online that I intended to have delivered to my home in MA, but when the confirm popped up I saw that it was actually going to go to a previous address I’d used in CA. That was 9 days ago. Since then I have been unable to contact Customer Service. NO ONE ANSWERS THE CUSTOMER SERVICE NUMBER. I have been on hold three separate times for over an hour each time. I emailed Customer Service to change the delivery address. After several days I received a reply that they could not change the shipping address because CA and MA have different rules. So I replied asking to cancel the order. I followed up with two separate emails, sent on subsequent days, asking for the... Read More
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Christina. We are so sorry for the issues experienced when trying to reach us - our Customer Service Team are currently working from home to ensure social distancing, which has led to some extended wait times. We recognize this is frustrating and deeply apologize for the inconvenience. We promise this will be temporary and in the meantime will have someone reach out to you to get this resolved. Thanks for your patience - we look forward to helping you!
I have now tried your service 2 times and both times I have experienced order that take over 1 month to arrive. I am OK with the delay, however, i received tracking updates every day that my wine is on the Fed Ex truck and en route to my pick up location (which I had changed to a Walgreens for convenience of not have to be waiting around for days until the truck showed up at my house). Needless to say, when i called to track the shipment, there is no one to answer the phone for hours and days on end. REALLY??? And to add injury to insult, I placed and order that qualified me for 2 wine glassess that never showed up either. I have record of these glasses on my order slip but when i go... Read More
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Michael, We are so sorry for the issues experienced when trying to reach us - our Customer Service Team are currently working from home to ensure social distancing, which has led to some extended wait times. We recognize this is frustrating and deeply apologize for the inconvenience - we promise this will be temporary as the Team adjusts and technical issues are resovled.
Furthermore, we're sorry to hear that the glasses were missing from your order, and have issue you with a refund for the value of these items.
Our sincerest apologies for this overall disappointing experience, which is certainly not to our usual standard. We do hope that the wine is enjoyed, and that you will try WSJwine again in the future.
Best regards,
Customer Service
Top Rated
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste