Promoted
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste
WSJwine Review
ConsumersAdvocate.org
53 Customer Comments & Reviews - see all comments
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WSJWine brings the Wall Street Journal's signature level of quality and expertise to the world of wine. Customers can choose from two membership levels or shop for wines individually on the site. Members enjoy wines curated from around the world, shipped in cases on a quarterly basis, plus bonus gift bottles, upgrades, and discounts off of single-bottle purchases. Customers can read about wine producers, review awards and ratings, and see recommended food pairings before selecting wines for purchase. WSJWines was founded in 2015 and maintains its headquarters in Waco, Texas.
Every day, millions of Americans rely on The Wall Street Journal for informed market insights and news coverage. A rapidly growing number rely on WSJwine to help them make smart wine decisions – and enjoy the convenience of home delivery.
The Wall Street Journal name opens some serious cellar doors – and the wine world’s most talented, small-estate producers compete to get their wines into the glasses of WSJwine customers across the U.S.
Years in Business
15
Membership Programs
The WSJwine Discovery Club
- Start with an impressive pre-curated introductory collection for $69.99
- Future cases priced at $159.99 (excluding $19.99 shipping fee and taxes)
- Members earn credits for free bottles, upgrades to a 1.5-liter magnum, and a luxury bottle (worth $40+), plus exclusive offers throughout the year
- Customized recommendations based on your preferences
- Advance notice of shipping
- Quarterly shipments of 12 expertly selected wines
- Tasting notes for every wine
- No-obligation: Skip a shipment or cancel anytime
The WSJwine Premier Club
- Ideal for wine connoisseurs who value premium quality
- Free shipping on your introductory case, priced at $259.99
- Get 3 free bottles with your first order for a total of 15 bottles
- Future cases priced at $259.99 (excluding $19.99 shipping fee and taxes)
- No obligation: skip a shipment or cancel anytime
- Tasting notes and food pairing recommendations accompany every wine
- Selections customized according to the preferences you note in your account settings
- Advance notice of all shipments
- Exclusive savings of at least 20% off retail on all future Premier Club cases
Discovery Club Introductory Offer
|
Top 12 Reds + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Whites + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Mix + 2 bottles & 2 glasses |
$69.99 |
Premier Club Introductory Offer
|
Premier Club Reds + 3 free bottles |
$259.99 |
|
Premier Club Whites + 3 free bottles |
$259.99 |
|
Premier Club Mixed + 3 free bottles |
$259.99 |
Shipping
Members are charged $19.99 for shipping and applicable tax.
WSJwine Discovery & Premier Club Review
WSJwine is a great source for quality wines at highly competitive prices. In addition to the club collections, it has a wide selection of other wines for members to choose from, to keep their wine racks well stocked between club shipments. The company customizes wine selections based on users' preferences which can be updated at any time in the member's account settings. WSJwine also offers a 100% money-back satisfaction guarantee and members are free to cancel their membership anytime.
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53 Customer Comments & Reviews
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This company has been hiding behind the excuse of COVID-19 to take people's money and provide noo service. I placed my order on March 30th and my wine was not shipped as of June 10th. Again, I understand there has been overwhelming demand and shorter staff at the warehouse due to COVID, but the lack of customer service or communication from the company are inexcusable. I emailed 3+ times with either no response or a promise that my wine would be shipped in 2-3 business days. I called 3+ times (on hold for 2+ hours every single time). First call I was told same as my emails, it would be shipped in 2-3 days. Nothing. 2nd call - "Oh wow your order is taking longer than expected (this was 2... Read More
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Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Dan,
We are so sorry for this overall frustrating experience; we completely understand your concern. Please rest assured that this is not our usual level of service.
High demand along with a reduced warehouse team as we prioritize safe working conditions has led to some delays. We are working hard to fulfill all orders and communicate these delays upfront to Customers. With that said, the delay you have experience goes far beyond any general delays and we'd really like to look in to this to see what the issue might be. Is there any way you can provide your account or order number so that we can assist?
Furthermore, we are very sorry for the wait times encountered while trying to reach us. Due to Covid-19, our Customer service Team are temporarily working from home. This unexpected transition has been met with some technical challenges which, coupled with an increase in call volume, has led due to much longer than usual response times. We recognize that this is very frustrating and are currently training new Customer Service Representatives to tackle this problem.
We are sorry to have let you down on this occasion and look forward to getting this resolved.
Best regards,
Customer Service
Hello,
I've been and still am on hold for over an hour.
I received an email and a charge notice in my my PayPal for an oder of $199.99!
I don't belong to the club or have made any order!
The only time I receive wine from WSJwine was from a gift card I received from Hello Fresh.
But I did not sign up to receive any more wine!
The email doesn't even have an order number!
Please someone answer the freaking phone, I'm still on hold!
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Gaby - We are very sorry for the issues experienced when trying to reach us - our Customer Service Team are currently working from home to ensure social distancing, which has led to some extended wait times. We recognize this is frustrating and deeply apologize for the inconvenience.
We are working diligently to respond to calls and emails as quickly as possible and look forward to helping you very soon. Thank you for your patience during this time.
Been a customer since last year. had sent an email several weeks ago to cancel an order that was to ship the end of this month. got auto reply email saying that they would get back to me with 48-72 hours. that was three weeks ago and sent several follow up emails nd tried reaching them by phone and would be on hold for like two hours before I just hang up. I understand the current business environment and people are working from home but not responding to emails and thinking customers have nothing better to do than be on the phone for hours is not good business. want to contact me here is my last name: kleiber that should be enough.
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Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Thank you for your message. We are very sorry for the wait times encountered while trying to reach us. Due to Covid-19, our Customer service Team are temporarily working from home. This unexpected transition has been met with some technical challenges which, coupled with an increase in call volume, has led due to much longer than usual response times. We recognize that this is very frustrating and are currently training new Customer Service Representatives to tackle this problem.
Unfortunately we were unable to locate your account with the information provided but are eager to assist you. We are working diligently to catch up and will respond to your email as soon as possible. Alternatively you can manage your Wine Club deliveries at www.wsjwine.com under 'My Wine Cellar'
We hope this helps, and appreciate your patience during this time.
Best regards,
Customer Service
Tried to get an answer to a question from one of their telephone reps. After twenty minutes of BS, she still couldn't answer the question. She then asked me if she could put me on a brief one to two minute hold while she consulted with someone. As of this writing, it is one hour and 17 minutes later and I am still on hold. I wouldn't do business with this company if the were charging 90% less.
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Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Bob
Very sorry to hear this - quite concerning and, rest assured, certainly not at all typical! We are looking in to what may have happened here - thanks for bringing the matter to our attention.
Unfortunately we were unable to locate your account in our system in order to reach out to you, so do hope your inquiry has since been resolved.
Best regards,
Customer Service
the first shipment was a fantastic value with great selections, however as a recent member I did not receive "advance notice" of increasing-in-price shipments and have not been able to get anyone by repeated phone calls and waiting times or response to repeated emails to suspend/cancel shipments. Still hoping to resolve the situation.
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Julie
We are so glad to hear you enjoyed the first selection received! Very sorry the long wait time encountered when trying to reach us, our customer service team is currently working from home to ensure safe working conditions. This is not without its technical challenges and wait times are longer than normal. We know how frustrating this can be, and apologize for the delays experienced. This is definitely temporary, and we look forward to assisting you very soon!
If you are interested in delay after delay in delivery and packaging process, feel free to order through them. I waited over 6 weeks for a shipment when my friend order 5 days after me and received their package within 2 weeks. Total scam and horrible customer service too!
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Kyle,
We are so sorry the delay experienced; demand is very heavy right now and our warehouse team is reduced as we prioritize safe working conditions. We are working hard to fulfill all orders but shipping is taking longer as a result of this, particularly if a stock issue is encountered.
We apologize for any inconvenience caused and appreciate your patience and understanding during this time.
Best regards,
Customer Service
For a company that prides itself on customer service, it is pretty evident the customer is last priority during this pandemic. The official response given for these reviews is same one given on BBB board as well. I am hoping WSJwine will do the honorable thing and have the courtesy to actually respond with a non press release statement. I never go to these types of review sites, but WSJ lack of response and failure to respond leaves me no choice. Given the current state of the country, I emailed WSJwine my concern about recent order that was delivered. Their response dated 4/27/20 indicated I would hear back within 7 days. Today is 5/18/20 and still no response despite 2... Read More
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi David
We are extremely for the delay in response to your emails.
Our customer service team is currently working from home to ensure safe working conditions. As I’m sure you’ll appreciate, this is not without its technical challenges which, coupled with a large spike in inquires, has led to much longer wait times than usual. We know how frustrating this can be, and sincerely apologize for the delays experienced.
We promise that our Customer Service team are working very hard to answer calls and emails as quickly as possible, and will be in touch soon.
Our deepest gratitude for your patience during this time.
Best regards,
Customer Service
I have been trying to reach customer service for the past 2 weeks and cannot get a response from anyone. All of my emails go unanswered and have been on hold for over 20 minutes at a time with no answer. This business seems illegitimate and I will be reporting them to the BBB.
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Vienna,
We are very sorry for the long wait time encountered when trying to reach us. Our customer service team is currently working from home to ensure safe working conditions. As I’m sure you’ll appreciate, this is not without its technical challenges and wait times are inevitably longer than normal. We know how frustrating this can be, and apologize for the delays experienced.
We promise the team are trying very hard to answer calls, emails as quickly as possible and will respond to you as soon as possible.
Thank you for your patience during this time.
I have been a customer for years. In the last 3 months they have become the worst company to deal with. Absolutely no customer service. My wine club order was charged on Nov 1st 2019 on Nov 25th I called to see where it was they said they would look into it and call me back the next day, NO CALL. Called again same answer. needless to say 5 calls and 4 emails later it is now Dec 5th and still no answer of were my order is that was already paid for. then they tried to charge me for another order, are you kidding me you haven't even shipped me the last order you charged me for. called and canceled my order and wine club and still have not received my refund. do not do business with WSJwines... Read More
WOW. Still waiting on my wine that I ordered a month ago, that was supposed to arrive "Nov 5-8". After emailing customer service multiple times, with the only response being "Sorry, we promise this is a one time occurrence and will not happen again, but we do not know when your wine will ship, hope you enjoy it when you get it though!" I emailed again a couple days ago and now radio silence. Very interesting company. They say they recently moved to a new warehouse, but how can it be that no one in the company communicates with each other to be able to find this wine and make sure it gets sent? I have read multiple reviews from people with the same issue. Does anyone actually receive their... Read More
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Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Celia,
We’re so sorry we missed the estimated delivery date range you were provided. We’re experiencing higher-than-expected volumes, and are working diligently to get your wine to you as quickly as possible.
Our apologies for this substandard experience, which we understand does not create a great first impression of the Club. However, we would like to assure you that these delays are absolutely temporary, and this is not the level of service you should come to expect from WSJwine.
Your patience is greatly appreciated and we thank you for your order, which we are confident you will enjoy!
Best regards,
Customer Service
Top Rated
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste