Promoted
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste
WSJwine Review
ConsumersAdvocate.org
53 Customer Comments & Reviews - see all comments
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WSJWine brings the Wall Street Journal's signature level of quality and expertise to the world of wine. Customers can choose from two membership levels or shop for wines individually on the site. Members enjoy wines curated from around the world, shipped in cases on a quarterly basis, plus bonus gift bottles, upgrades, and discounts off of single-bottle purchases. Customers can read about wine producers, review awards and ratings, and see recommended food pairings before selecting wines for purchase. WSJWines was founded in 2015 and maintains its headquarters in Waco, Texas.
Every day, millions of Americans rely on The Wall Street Journal for informed market insights and news coverage. A rapidly growing number rely on WSJwine to help them make smart wine decisions – and enjoy the convenience of home delivery.
The Wall Street Journal name opens some serious cellar doors – and the wine world’s most talented, small-estate producers compete to get their wines into the glasses of WSJwine customers across the U.S.
Years in Business
15
Membership Programs
The WSJwine Discovery Club
- Start with an impressive pre-curated introductory collection for $69.99
- Future cases priced at $159.99 (excluding $19.99 shipping fee and taxes)
- Members earn credits for free bottles, upgrades to a 1.5-liter magnum, and a luxury bottle (worth $40+), plus exclusive offers throughout the year
- Customized recommendations based on your preferences
- Advance notice of shipping
- Quarterly shipments of 12 expertly selected wines
- Tasting notes for every wine
- No-obligation: Skip a shipment or cancel anytime
The WSJwine Premier Club
- Ideal for wine connoisseurs who value premium quality
- Free shipping on your introductory case, priced at $259.99
- Get 3 free bottles with your first order for a total of 15 bottles
- Future cases priced at $259.99 (excluding $19.99 shipping fee and taxes)
- No obligation: skip a shipment or cancel anytime
- Tasting notes and food pairing recommendations accompany every wine
- Selections customized according to the preferences you note in your account settings
- Advance notice of all shipments
- Exclusive savings of at least 20% off retail on all future Premier Club cases
Discovery Club Introductory Offer
|
Top 12 Reds + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Whites + 2 bottles & 2 glasses |
$69.99 |
|
Top 12 Mix + 2 bottles & 2 glasses |
$69.99 |
Premier Club Introductory Offer
|
Premier Club Reds + 3 free bottles |
$259.99 |
|
Premier Club Whites + 3 free bottles |
$259.99 |
|
Premier Club Mixed + 3 free bottles |
$259.99 |
Shipping
Members are charged $19.99 for shipping and applicable tax.
WSJwine Discovery & Premier Club Review
WSJwine is a great source for quality wines at highly competitive prices. In addition to the club collections, it has a wide selection of other wines for members to choose from, to keep their wine racks well stocked between club shipments. The company customizes wine selections based on users' preferences which can be updated at any time in the member's account settings. WSJwine also offers a 100% money-back satisfaction guarantee and members are free to cancel their membership anytime.
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53 Customer Comments & Reviews
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Horrible customer service--no response. Don't count on a ship date either, as I've been told 3 different dates within a 3 week period, and still have no ship date or product. Do not invest in this.
C
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Mindy
We are so sorry for any inconvenience caused by this unexpected shipping delay; we’re experiencing much higher order volumes than we anticipated. But we’re eager to make this right for you. Could you please call us at 1-877-975-9463 (Mon-Fri, 11am-8pm ET; Sat-Sun, 8am-8pm ET)?
Thanks - We look forward to helping.
Really difficult to place orders, the client services personnel is very nice but can't seem to figure out how to help me place an order for a voucher that I received by mail. At the end, it looks like false advertisement. I have ordered from the company before, so at the beginning it's a great service to retain you. I received a voucher and was unable to use it, unfortunately. I will continu buying from my usual store because there was no added value.
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
Hi Isabel. We're sorry to hear that you experienced some difficulty placing an order. We’d love to chat with you in person to assist with this; could you please call us at 1-877-975-9463 (Mon-Fri, 11am-8pm ET; Sat-Sun, 8am-8pm ET)?
Thank you - we look forward to helping you!
Order placed 10/12/19. Estimated deliver 10/18-10/24. 10/31, order still being "processed," no delivery, no explanation from customer service (even when requested)
Customer S
WSJwine Customer Service of WSJwine
Official Response
WSJwine Customer Service of WSJwine
We're very sorry we missed the estimated delivery date you were given. We do hope that you have since received and are enjoying the wine you ordered.
If there are any outstanding issues we can assist with, we'd really like to help — please call us at 1-877-975-9463 (Mon-Fri, 11am-8pm ET; Sat-Sun, 8am-8pm ET) or email us at customerservice@wsjwine.com.
Best regards,
Customer Service
WARNING! Do not do business with this company! The shipments and customer service are awful! First of all, they ship the wines in the heat of the summer without any concern to how the hot temperatures affect the quality of the wine. They also do not provide accurate information about when the wine will ship. They send an email saying it will arrive on a certain date and it doesn't actually arrive until weeks later. On one shipment, I selected specific wines. They substituted half of the shipment with a "Tribeca Film Festival 2017" wine (a cheap wine that was clearly something that they needed to get rid of). The didn't notify me of the substitution. When I found the error, they... Read More
I have been a member for about 5 years. The first year was for the Discovery Club, where the wines averaged about $13 a bottle. I decided I needed to drink better wine and moved to the Premier Club. At $20 a bottle average, the selection has been wide and interesting, which is what a club should provide. It is also a good value as many wines in a case are worth much more. (I think their prices are high, though, when purchased individually.) I have found a lot of very good wines from them. The comments about delivery that others have made are apt. They set a packing date and charge your card. It may be three or more weeks before the wine arrives. If you plan to be away within that time you... Read More
I ordered the WSJ membership as a gift for my father. Because it was under his name, although I set it up, it was with my email, my credit card, and even had my information as well as a message that said "Happy Birthday Dad" on the order, this company refused to cancel. They could obviously tell that I was the owner of the membership, and even said on the phone that what I had probably done was leave a pre-selected box that copied the Shipping address over to the Billing Address. Because of this, the refused to cancel the membership. I am sure that they just wanted to take all measures to not let me cancel. I even asked for a supervisor after a 25 minute call and let them know this was in... Read More
Absolutely HORRIBLE company. Do yourself a favor and stay far away from these guys. Awful customer service reps who lie to you. Incredibly long shipping times (if your order ever ships at all). I so wish I hadn't gotten taken in by this scam of a company. I plan to open a fraud case with the attorney general and report them to the BBB.
Very poor customer service and delivery schedule. All thes negative reviews are correct!
Surprised that WSJ would lend its name to this fraudulent operation. Tried to order a case of wine to arrive on Valentine's Day. Nothing on their website could let the user know, that by ordering a single case of wine, you are enrolling in a "Membership" with recurring payments. This is pure consumer fraud. If you try to print the website pages, it will not print the image, but instead pops up a lengthy and one-sided contract(!) that was hidden from anyone who was simply interacting with the website and not printing it. On top of that, they were never able to accomplish a single delivery to my house, which is easy to find and receives many deliveries. There was a disconnect between WSJ... Read More
I've been a member for 3 years. Most of the time they deliver decent wines at a reasonable price. On average they tend to be too expensive, but then there is the convenience factor.
Customer service is okay at best. They are very good and quick to charge your credit card, but now I am waiting for over 2 weeks for a wine I paid for that long ago. No shipment appears to be in progress...
I have had other bad experience with slow/incomplete customer service. Overall, I rate them a B-. Right now I am shopping for a different wine club.
Top Rated
Our Partner
Special Offer! Get 35% OFF Your First Order
- Featured in Elle, Forbes, The New York Times, Redbook, Today and Cosmopolitan
- Get 4 bottles of wine plus complimentary shipping with membership
- Wines start at $13 per bottle
- 100% satisfaction guarantee and no long-term commitment
- Exclusive wines tailored to your taste