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Hunter Douglas Blinds Review
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72 Customer Comments & Reviews - see all comments
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Hunter Douglas, Inc. is window blinds and coverings company based in Pearl River, New York. Its products include sheers and shades, shutters, vertical blinds, and horizontal blinds. The company operates as a subsidiary of Hunter Douglas N.V., one of the worldwide leaders in the window treatment industry.
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72 Customer Comments & Reviews
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The prices I was quoted for 2 small windows was absurd and 6x what Levelor charged.
Hunter Douglas is NOT SOMEONE TO DO BUSINESS WITH. I have been a client for 30 years. They don’t answer their customers service phone number now. I just spent $35k on HD Shades and Luminettes. DO NOT DO BUSINESS HERE. Quality is Poor. HD no longer stands behind their promise to Consumers. HD could care less.
Their QUALITY has gone down hill lately! Had H/D blinds for 20 years, and replaced them with new ones. Have had to replace 2 blinds in the last 3 months due to inner cord breaking. YES, they are under WARRANTY, but you have to SHIP THEM YOURSELF so they can fix/replace. Luckily for us, our local DEALER in San Luis Obispo CA handled the swap out for a nominal fee!
BEWARE OF QUALITY ISSUES FROM THIS ONCE GREAT AMERICAN COMPANY !!
Great when they work. Batteries do need replacement and that service should be offered. They can be used a lot but no warranty on batteries.
Do not do business with Hunter Douglas. We had some blinds malfunction after a short period of time, and despite having a full warranty (which was documented and confirmed), they refused to honour the warranty and ended up only offering us a $200 coiupon to a future purchase. Brutal. Dont do business with a company that doesnt honour their contracts!
Hunter Douglas = poor quality.
I have roman shades that have been replaced twice in 4 years due to unraveling. They need to bind or hem the edges. I also have 16 motorized shades, plus many other shades in the home. 8 of the 16 motors have failed, about once every 3 months. 4 years into the warranty, 1 more year left. Poor quality.
I have 14 windows with Hunter Douglas motors. I have replaced batteries regularly for 6 six years . The last six months, I started to have problems with opening and closing. I contacted Innovative Openings ( they installed them ), paid for on-site repair and I now must replace six of 13 window motors. Warranty is limited to 5 years by Hunter Douglas ( they reuse to replace the motors at no charge) so I must pay over $600 for replacement motors and also repair time to replace them. Six motors failed? That is a problem . I would not recommend Hunter Douglas . Too bad, as we like our binds but they are not reliable.
We have been HD brand loyal for years. But like many large corporation some of the service pieces or manufacturing ownership has changed. Recently I spent countless hours to no avail to attempt to get directions and a part to service a Patio Luminette. Currently such requests are routed through Custom Decorators, OR but they handle service calls for all incoming enquiries. The issue arises as it is clear they do not have historical records...despite me pulling down and sending pictures of three of the labels on the products we own...without their own project number (P-_____) they can't provide any service. They suggested I call my original dealer...no dealers only retail land install.... Read More
I spent over $13,000 on custom Hunter Douglas Honeycomb shades, Silhouettes and Roman shades. I purchased them through Belfort Furniture store in Sterling VA. When one of the cordless Honeycomb shades got stuck in the down position, I contacted the store since "failure to operate" was covered under the Lifetime Warranty. I had purchased the window treatments 8 years prior and had never used the warranty. Belfort Furniture informed me that they were no longer in the window treatment business and provided me a phone number to Hunter Douglas customer service. The Hunter Douglas customer representative told me the cords were only covered for 7 years. I replied I purchased cordless shades... Read More
DO NOT BUY A HUNTER DOUGLAS blind. I never write bad reviews, but this one made me want to take the time. Ordered 2 motorized shades for our bathroom in 11/19 for 2 windows that are right next to each other in my primary bathroom. Cost $800 each. In February 2022, I noticed one had the fabric darkening from the top to about the middle of the shade. Within a couple more months, it was 5 times darker. Finally realized it was black mold on the inner part of the honeycomb! My bathroom is super clean, and the matching shade was perfect. Took it back, showed photos of the other one. They are supposed to be guaranteed, but they would not replace. Told me that "it was exposed to moisture". No... Read More
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Our Partner
#1 Online Retailer of Custom Window Coverings
- Professional Measure & Install Services Available
- Free, Expert Virtual Design Consultation on Your Time
- Up to 10 Free Samples, & Free Shipping
- 100% Satisfaction Guarantee