Promoted
Our Partner
#1 Online Retailer of Custom Window Coverings
- Professional Measure & Install Services Available
- Free, Expert Virtual Design Consultation on Your Time
- Up to 10 Free Samples, & Free Shipping
- 100% Satisfaction Guarantee
Hunter Douglas Blinds Review
ConsumersAdvocate.org
72 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Hunter Douglas, Inc. is window blinds and coverings company based in Pearl River, New York. Its products include sheers and shades, shutters, vertical blinds, and horizontal blinds. The company operates as a subsidiary of Hunter Douglas N.V., one of the worldwide leaders in the window treatment industry.
Our Comments Policy | How to Write an Effective Comment
Leave a comment for Hunter Douglas Blinds
72 Customer Comments & Reviews
Loading Reviews ...
1) The blind hub constantly loses a connection and requires a hard reset to make it work again 2) In spite of several visits (at my own expense) several of our blinds respond less than 30% of the time to commands from the hub 3) The hub frequently reports battery levels that are clearly incorrect (0% even though the blinds move when given commands). They take days to update (if at all) after the batteries are replaced even when the hub is correct that the batteries are dead (although who knows, they could be fine and the software is just wrong, I just don't trust it) 4) In spite of the numerous flaws hunter douglas does not publish consumer instructions to troubleshoot the problems.... Read More
They wear okay, then the strings go and you find yourself on the phone to get them repaired--again. And that took 5 months this last time with us trying to find out when they'd be ready. Overpriced for the time spent on them to get them repeatedly fixed "under warranty".
Atrocious Service!
We had our whole house outfitted with custom HD window treatments. They seem to be pretty nice quality*, but the price was astronomical (and that was with 50% discount). More importantly, over TWO YEARS later and they still have not come out as promised to fix mistakes made when they were installed or deliver the extra remote controls we paid for 2 years ago. Use another company that cares a little more about customer satisfaction.
*...or so I thought. Today, one of the electric blinds stopped functioning as well. God knows how long it will take them to fix it.
This is a review from a very dissatisfied customer in Canada. We've been waiting for blinds since May (this is mid October), our dealer has no answers, my wife's call to their USA headquarters was met with a very snippy unhelpful telephone operator, whose "best" answer was "talk to your dealer, they know". Our dealer says they have shut down all their manufacturing and office functions in Canada, and given their uncaring attitude, is not surprising (sounds similar to the Target executives who felt they knew it all in Canada). We've cancelled our order and will look elsewhere. Guess if you have a billion $$ in revenue, don't have to care. One star is least I can give.
Had hunter Douglas window blinds installed (plantation shutters) the installation was very poor and the blinds were broke and would not close properly very disappointed with the blinds
We paid thousands of dollars for the blinds in our house. The motor doesn't work on one of the blinds and they want $1500 to replace ONE small blind. The change parts out so that you can not get them fixed and you have to purchase new ones. The silhouette blinds also shredded from the sun, something that is not under warranty. of course they are going to be in the sun, they are in your windows. They should be putting a sun proof coating on them or let you know that this will happen. I will not purchase from them anymore, they are so overpriced.
Hunter Douglas is a front company for the CIA. It was run by a Sidney Zabludoff (Google him). They put listening devices in the headrails, that is why Robin Zabludoff helped them take over all of the worlds window covering companies. In addition they smuggle drugs out of the Netherlands. I know used to work for them. Wake up America!
I concur!! My last Hunter Douglas blinds were installed 2003. And my first rooms were installed in 1998. A few months ago, I was cleaning and removed one of the valences and the clip broke. I removed another to see how to replace it and broke another. I think they became brittle with age. I've spent hours looking for replacement clips. Finally ordered, what I thought might work, from Amazon. They did not! Then I went direct to Hunter Douglas site and found an email contact. They responded almost immediately! And now just 5 days later, I received an email saying they are shipping me the replacement valence clips--at NO cost! THAT is about the BEST customer service I have ever experienced!!
Their warranty stinks. Yes, there's lifetime warranty but labor for repairs cost. I have a broken shade on my sliding glass door and they want $137 to come look at it with a potential for additional $137 if they need to come back. The shade cost $859, to start with and is only 2.5 years old. That doesn't seem like a lifetime warranty to me!
DO NOT buy this product. The quality and workmanship is terrible and the company does not stand by their product as in the past.. I bought shades for my bow window. I was so excited until they were installed. One of the shades sits at an angle. The installer tried to fix it but it was defective. He called Hunter Douglas and sent the pictures. He was informed, the shade angle was acceptable. Now it looks like my STUCK with a defective shade. I am so disappointed in this product.
Top Rated
Our Partner
#1 Online Retailer of Custom Window Coverings
- Professional Measure & Install Services Available
- Free, Expert Virtual Design Consultation on Your Time
- Up to 10 Free Samples, & Free Shipping
- 100% Satisfaction Guarantee