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Direct Auto Insurance Car Insurance Review

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Direct Auto Insurance is an auto insurance marketplace owned by Health Network Group, Inc. The company is based in West Palm Beach, Florida and partners with top auto insurers to offer a variety of options to customers in all 50 states.
 
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How is Direct Auto Insurance rated?

Breakdown

4.0/5
Coverage
4.0/5
Financial Strength
4.0/5
Supplemental Coverage
4.0/5
Pricing & Discounts
4.0/5
Claims Satisfaction & Customer Experience
4.0/5
Automation

Overall Rating: 3.8 / 5 (Very good)

Direct Auto Insurance enables you to compare auto insurance from top lenders side by side to help you more quickly find the right policy for your needs and budget. You're able to get a quote and purchase your policy entirely online after answering some basic questions. But whenever you're working with a marketplace, it's always a good idea to research the underwriter before you sign up so you're aware of any possible concerns. This shouldn't be an issue with most of the companies Direct Auto Insurance works with, though.

Direct Auto Insurance Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost
  • Sound System
  • Glass
  • Vet Bills
  • Roadside Assistance
  • Rental Coverage

Coverage - 4 / 5

All auto insurers will offer basic coverage, like bodily injury and property damage liability as well as collision and comprehensive coverage and uninsured or underinsured motorist coverage as these are often required by states or banks if you have a loan on your vehicle. Insurance companies vary in the types of optional coverage they offer. Since Direct Auto Insurance is a marketplace, it should be easy to find a carrier that offers the type of coverage you're interested in.

Customer Experience

Customer Ratings

Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
0
Date Collected
2020-08-10

Claims Satisfaction & Customer Experience - 4 / 5

Direct Auto Insurance doesn't have many customer reviews, which isn't surprising since most people would be more inclined to write a review about the underwriter than about the marketplace they bought the insurance through. Before you purchase a policy through Direct Auto Insurance or any other company, it's smart to investigate customer reviews about your underwriter so you can see if there are any common issues customers encounter.

Financial Strength

Key Details

Underwriter

Financial Strength - 4 / 5

Direct Auto Insurance is a marketplace that partners with leading lenders in the industry. It's not rated by financial ratings agencies like AM Best or Moody's because it's not actually the company underwriting your policy. Direct Auto Insurance helps you find the policy that's best for you, but if you actually need to file a claim, you'll work with the underwriter, so it's the underwriter's financial strength that really matters. All companies that Direct Auto Insurance works with are pretty strong, but it doesn't hurt to do your own research on an underwriter before you purchase a policy from them.

Pricing & Discounts

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Low Mileage
  • Vehicle Safety
  • Homeowner
  • Student
  • Senior
  • Bundled Policy
  • College Degree or Higher

Additional Discounts

  • Hybrid / Electric Vehicle
  • Group Savings (unions, etc)
  • Newly Married
  • Full/Automatic Payment

Pricing & Discounts - 4 / 5

Auto insurance pricing varies depending on several factors, including which company you work with, where you live, what vehicle you drive and what your driving record is like. Some insurers offer discounts to help you save on your auto insurance, but available discounts vary by customer and more discounts doesn't always translate into a lower rate. If you want to find the best value on auto insurance, your best bet is to compare several choices side by side through an auto insurance marketplace like Direct Auto Insurance.

Contact & Additional Information

Homepage URL
https://get.direct.auto/
Company Phone
(855) 328-6205
Headquarters Address
301 Clematis St., Ste. 3000, West Palm Beach, FL, 33401

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Customer Comments & Reviews

Loading Reviews ...
kenbon5161
6/14/2021
My auto insurance was, by notification from Direct, set to expire on 6/14/21. However, they (Direct) expired the policy the night before at 12:01, and then wanted me to pay an extra $100 for re-instatement plus the monthly premium payment of 115.56. The only reason my payment was late is because I left town for a funeral and did not have debit card with me. To change the date the night before, was; I believe, was just an effort on part of Direct to try squeeze an additional $100.

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