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Infinity Car Insurance Review

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Infinity Insurance is an Alabama-based company that provides a wide range of insurance products, including auto, home, life, and business. Incorporated in 1978, Infinity operates as a subsidiary of Infinity Property and Casualty Corp, offering its products through independent agencies and brokers across the United States. They have excellent financial ratings across the board, and are very active in community outreach.
 
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How is Infinity rated?

Breakdown

4.5/5
Coverage
3.5/5
Financial Strength
0.0/5
Supplemental Coverage
4.0/5
Pricing & Discounts
3.5/5
Claims Satisfaction & Customer Experience
0.0/5
Automation

Overall Rating: 3.8 / 5 (Very good)

Infinity Insurance's auto coverage is a good option across all 50 states, with a wide array of discounts available, customizable by geographical location. The company is strong financially, as evidenced by its good scores with the premier independent ratings agencies, and policy holders praise its customer service. All in all, Infinity is definitely a good company to consider when shopping for auto insurance.

Infinity Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement

Coverage - 4.5 / 5

Infinity Insurance has three different plans available, with varying degrees of coverage, including comprehensive, liability, uninsured motorist, property damage, medical bills, and collision, among others. Infinity provides an online quote option (as well as via phone), in order to determine policy-specific coverage.

Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio
4.89
NAIC Total Complaints 2020
154

Customer Ratings

Trust Pilot Rating
8.1 out of 10
BBB Rating
B+
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
2
Number of BBB Negative Reviews
45
Date Collected
2017-11-03
*The NAIC Car Insurance complaint ratio (in this case 4.89) compares a company’s performance to other companies in the market. The median complaint ratio across all car insurance companies is 1. A score below 1 means the company received fewer than the expected number of complaints. A score above 1 means the company received a more than the expected number of complaints.

Claims Satisfaction & Customer Experience - 3.5 / 5

Despite the large number of negative reviews on the Better Business Bureau, Infinity enjoys a B+ rating with the organization, and is fully accredited by them. They also have a respectable 8.1 out of 10 score with TrustPilot, with good feedback regarding the excellent quality of their customer service, thanks to the friendliness and efficiency of their representatives. The company prides itself on its integration into the Hispanic American population, even sponsoring a bilingual education initiative called Read Conmigo.

Financial Strength

Key Details

Underwriter
Infinity Group
Premiums Written 2020
$305,720,460
Marketshare
0.14%
AM Best Financial Rating
A
Moody's Financial Rating
A2
Standard & Poor's Financial Rating
A

Financial Strength - 3.5 / 5

Infinity Insurance enjoys an excellent financial reputation with most major rating agencies, including an A with A.M. Best and Standard & Poor's, and and A2 with Moody's. In combination with their near forty years in the car insurance industry, their good scores indicate that Infinity is fully capable of meeting their ongoing contractual obligations.
*The above information reflects the financial strength of the underwriter of the Infinity car insurance policies: Infinity Group.

Pricing & Discounts

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Vehicle Safety
  • Homeowner
  • Student
  • Senior

Additional Discounts

  • Group Savings (unions, etc)
  • Full/Automatic Payment

Pricing & Discounts - 4 / 5

Infinity prides itself on the large amount of discounts and special offers they are able to provide to their customers, such as multiple vehicles, safe drivers, anti-theft and safety devices, homeowners, good student, and mature drivers. Their more specialized discounts, (renewal, advanced quote, and online quote, to name a few), however, are only available in certain states. Therefore, when getting a quote from the company, it's a good idea to ask your assigned agent if there are any special discounts available for your geographical location.

Discounts Fine Print

Infinity also offers some unique discounts by state. In California, they provide a renewal discount, drivers in Florida and Texas can obtain an advanced quote discount, Arizonians can enjoy a paperless discount, as well as an online quote discount, as can Texans.

Contact & Additional Information

Homepage URL
https://www.infinityauto.com/
Company Phone
(205) 803-8100
Headquarters Address
2201 4th Avenue North, Birmingham, AL, 35203
Mailing Address
2201 4th Avenue North, Birmingham, AL, 35203
Year Founded
1978

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Customer Comments & Reviews

Loading Reviews ...
Stephen E
11/29/2019
Infinity's customer service and website dealing with automated payments is terrible. Superbly unsatisfied as a customer. The hassle is almost not worth the money you save on your policy.

J
Jessica J
7/10/2019
Worst experience I have ever had with an insurance company. I couldn't believe how rude and unprofessional the costumer service department was. Also, I have called my adjuster many times and left voicemails and emails and it would take him weeks to get back to me. It took 8 weeks for my claim to be settled. The most frustrating part was poor communication with my adjuster AND his manager. Beyond disappointed with my experience at Infinity.

carrsale
6/24/2019
I was rear ended by a driver insured by Infiniti. Cant get hold of my Adjuster I was rear ended by a driver insured by Infiniti,who was at fault by the way just a week after i bought my vehicle. I picked up this vehicle from the Body shop after nearly 5 weeks , decided to trade the vehicle to get something else only to find out that they had reported a structural damage in the carfax of my vehicle which sliced the value of my vehicle in half. I have been trying to reach out to the adjuster for over 2 weeks now with no success. This is the most heartless and unorganized company i have ever come across. I have left messages , been transferred all over the place since i started calling... Read More

C
Class A
6/20/2019
Infinity Auto Insurance satisfaction rates are in the toilet and for good reason. I was rear ended a few weeks ago by a driver who happens to have this unfortunate insurance company for coverage and they have done nothing but give me the runaround. They have yet to fix my vehicle! Then informed me that I would have to pay first, then be reimbursed for my own rental car when this accident was in no way my doing. When calling for claim status the so-called customer service individuals don't fully answer any inquiries and hang up on you after placing you on an extended hold. I will definitely be joining the class action lawsuit currently being filed against this place.

Art J
10/26/2018
stole 500 bucks out of my account claiming it was my new monthly rate. took me a week and multiple phone calls to get them to cancel the policy and put the money back.

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