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The Zebra Car Insurance Review

19 Customer Comments & Reviews - see all comments
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The Zebra is an Austin, Texas-based auto insurance marketplace that allows users compare quotes from a variety of sources. Founded in 2012 and boasting over 200 partners representing a myriad of coverage, discount, and pricing options, this company aims to provide results to users that most closely match their needs and locations.
 
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How is The Zebra rated?

Breakdown

4.0/5
Coverage
4.0/5
Financial Strength
0.0/5
Supplemental Coverage
4.0/5
Pricing & Discounts
4.0/5
Claims Satisfaction & Customer Experience
4.5/5
Automation

Overall Rating: 3.8 / 5 (Very good)

The Zebra prides itself in providing simple, accurate comparisons of over 1,800 car insurance products from more than 200 national insurers, allowing drivers to instantly access the car insurance market and save hundreds of dollars a year.

Their online platform also provides insurance resources and straightforward coverage details to help new policyholders in their search for affordable and reliable auto insurance.

Overall, The Zebra offers all the tips and tools any driver could need to make an informed decision about car insurance in the current market.

The Zebra Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Personal Injury
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost
  • Sound System
  • Vet Bills

Coverage - 4 / 5

The Zebra's affiliates offer both standard and comprehensive coverages, including liability insurance (both bodily injury and property damage), collision, underinsured motorist, personal injury protection, and non-owners insurance.

Other insurers may offer roadside assistance as an added benefit or separate policy, rental car reimbursement, sound system insurance, and even pet insurance.

Customer Experience

Customer Ratings

BBB Rating
C
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
4
Date Collected
2019-09-05

Claims Satisfaction & Customer Experience - 4 / 5

The Zebra has yet to be accredited by the Better Business Bureau and currently holds a C rating with the organization based on 5 complaints filed, out of which 4 have been currently closed.

Notwithstanding, many customers who have worked with The Zebra attest to the company's excellent customer service and professional approach.

Financial Strength

Key Details

AM Best Financial Rating
A+
Moody's Financial Rating
A1
Standard & Poor's Financial Rating
A+

Financial Strength - 4 / 5

As an online auto insurance marketplace, The Zebra compares more than 200 companies and over 1,000 products, helping customers save up to 15% or more on car insurance premiums.

Their top insurers include 21st Century, AIG, Allied, Allstate, Farmers, Liberty Mutual, Nationwide, State Farm, Travelers, and MetLife, among many others.
*The above information reflects the financials strength of one of the partner insurance companies that this insurance marketplace offers policies through: Nationwide Mutual Insurance Comapany.

Pricing & Discounts

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Vehicle Safety
  • Homeowner
  • Student

Additional Discounts

  • Hybrid / Electric Vehicle
  • Group Savings (unions, etc)
  • Full/Automatic Payment

Pricing & Discounts - 4 / 5

The Zebra makes it clear that rates and savings advertised on their site are not necessarily available from all providers or advertisers, and that actual rates or savings will vary based on factors such as driving history, coverage limits, deductibles, etc.

However, the company also states their car insurance estimates are 99% accurate, as evidenced by the 5 million customers they have helped save an average of $368 a year on auto insurance.

Some of the most popular discounts offered by their top 16 carries include advanced purchase, affinity, annual mileage, anti-theft, driving class, e-pay, good driver, good student, green vehicle, homeowner, multi-policy, multi-vehicle, new vehicle, passive restraint, pay-in-full, and student away at school discounts.

Contact & Additional Information

Homepage URL
https://www.thezebra.com/
Company Phone
(888) 255-4364
Headquarters Address
301 Chicon St Ste A, Austin, TX, 78702
Year Founded
2012

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19 Customer Comments & Reviews

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ronaldgodale
3/8/2022
Complete waste of time. The three quotes I got for auto insurance are triple what I'm paying.

J
James B
2/6/2022
I completed my home insurance form yesterday (02/05/2022) and was promised a quote "within a few minutes". IT IS 24 HOURS LATER, AND STILL NO QUOTE?

R
Reviewer1
1/28/2022
Horrible experience. Very misleading company. First it told me I could only speak to an agent, no quotes were provided. That call included a 20 minute hold. While holding I refreshed the page three times it gave me three companies. Horrible prices and no clear break down of what you were getting. When I finally got someone on the line they told me they had nothing to do with the website and they had no information about my quotes. I feel like I just provided my personal info to nefarious actors. This website is trash and no one should bother. They do not help you as advertised.

xu.michael91
10/6/2021
I recently purchased homeowners from the zebra through a call. I made clear the start date is October 12. On the call the agent repeated the date October 14 to me AT LEAST 3 times, possibly 5. Every time it happened I corrected him. Alas my mortgage company called today telling me the date is wrong and I had to go through the ordeal of changing it, while the insurance company needs another day for the change to turn around.

dcwstl
8/11/2021
Total, utter waste of time. This site generated only 3 actual quotes...all from companies I have never heard of. Actual quotes from "real" companies only available by click through. And beware..their "no spam" policy is full of holes! Within 2 HOURS I began to receive spam from insurance companies.

Danny H
4/1/2021
I’ve tried several of these type sites that say you won’t be boombarded by insurance Co.’s with quotes and having to fill out your info with each of them . You can add another to the list !. All these type CO’s can’t deliver on what they promise so ignore any that make these claims

A
A B
1/18/2021
For me, Zebra was a complete waste of time. It generated one quote and that for only bare bones coverage. It listed other companies, again for bare bones coverage, but without quotes. For quotes, I had to click through and enter all my information again, just as if I had skipped Zebra altogether and gone straight to the insurance companies' websites. After using it, I am not sure what the point of Zebra even is.

P
Philip
1/1/2021
Yes the zebra car insurance might be cheap but you're also not getting full coverage in compensation to cover getting car fixed or replacement or rental it just covers the other person's car other then yours .Can anyone in the world read the fun print or is it that fact people are way too stupid to comprehend it . Even Mexican can't even can't !.read the fine print they believe everything that come in front of them just like rice beans and lard .

wllechter
10/4/2020
The web site states that they won't flood my email with spam, the zebra web site is the only site I provided my email to and now I am get bombarded with spam emails. UNLESS YOU LIKE SPAM EMAILS DON'T GIVE THE ZEBRA WEB SITE YOUR EMAIL. The quotes(?) never showed up.

loganbrunnerr
7/26/2020
This site doesnt do anything. Spent 10 min filling out questionaire thinking its going to show me quotes and it just listed 5 or 6 insurance companies with buttons saying Get Quote. I clicked each one and they all just ask me to fill out all the same questions. This site is literally pointless. Dont waste your time.

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