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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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C
Carol F
10/1/2024
Ratings on consumer advocate are from 2-25-2019. Under investigation by Bbb current. 10-1-2024


chin4timber01
4/22/2024
Bought a great policy from them. The price was right and the quality of the warranty was fair. I would recommend to friends and family that need a car warranty company. The agent got me a fair deal and it covered plenty of items for me.


D
Danny D
4/14/2024
Paid for my claim and car was repaired same day. The agent I dealt with at Concord Auto Protect was quick and made sure I was taken care of quick. Great people!


plusprofitopp
3/7/2024
You may want to update you records regarding Concord Auto Protect.. They have lied, cheated, conned, and have scammed 100s of people .. Plus they do not offer a warranty or contract.. It's a worthless set of papers that are not executed and heading is a P. O Box .. All information on LLC is fake.. Do your research and check out reviews.. This company is bad...


felicialpturber8084
2/14/2024
Awesome customer service and took care of my claim on my Honda civic. Car was repaired quickly and the agent was helpful the entire time.


grimreaper6905
1/22/2024
please find another vehicle protection service, do not waste your money on this company...I put in a claim for my vehicle, and of course they told me that those particular repairs were not covered, what a shock...they did reimburse me some, but less than a third of what I paid to the mechanic...I then ended up selling my vehicle and was sup[posed to receive money back from my initial payment, I called at least 15 times over the past month and all I heard was sorry for the delay, the check will be mailed shortly...to this day, have not received a penny...now I am being told this company is under new management and there is no one to speak top me at this point except an answering... Read More


deadreasmith8
1/11/2024
PLEASE DO NOT USE THIS COMPANY!!!! My dealership called Concord Auto Protect on Friday, January 5, 2024, wanting to submit a claim for my vehicle. Concord told the dealership they were unable to process their request because their computer system was currently being upgraded and would call them back as soon as the upgrade was complete. Today is Thursday, January 11, 2024. No one has called the dealership or me. We have both left several messages since January 5th and receive the same response stating, "no one is available at this moment." I am currently without a vehicle having, to rent a car in order to have transportation for work. This company deserves a negative rating. Please... Read More


H
Henry K
12/27/2023
Awesome company to work with and happy with the claim process. Was given an approval with zero issues from Concord Auto Protect. The price was fair and would recommend to others.


teannactaariq
12/24/2023
Honest group of people and took care of my claim with no issues. Would recommend to friends and family. The price of the warranty plan was cheap as well.


endhoursgiveway
12/11/2023
Just a great company to use and did right with me on the warranty claim I had. Everything was covered and they treated me awesome.



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