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Concord Auto Protect Review
ConsumersAdvocate.org
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.
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377 Customer Comments & Reviews
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Happy with the customer service from them. They did right by me and got my vehicle back on the road quickly. Not a single issue with filing the claim and getting covered for the repair that was needed at the time. I am happy with the service from them and will continue to recommend them.
Hard to Cancel a Contract I have 2 active contracts with Concord. I've never had to use either. Recently, I purchased a 3rd for a vehicle I purchased. When all of my follow-up questions were met from Concord with deafening silence I called 2 days later to cancel the contract & have my cc credited. Over the course of days, the 1st three calls to Concord put me in touch with people that would not cancel the contract. On the 4th call I was connected to a person that agreed to cancel the contract. While the sales people are all giddy & "Happy to help," the people I asked to cancel the contract were aggressive, rude, condescending & very slow to credit the funds back to my credit card. Not... Read More
I purchased an extended warranty and called to make a claim and was informed that they do not pay for towing which I was told that they would and that I had to pay for all repairs and then submit a claim to possibly be reimbursed. Not happy at all with the service. Do not get their warranty.
I purchased an extended warranty, and I couldn't be happier with the service I received, especially from Steve West. Steve was incredibly helpful throughout the entire process, answering all my questions and ensuring I had a seamless experience. The peace of mind knowing that I have this extended warranty is priceless, and Steve's professionalism and expertise made it even better. Definitely a 5-star experience!
We purchased a used auto warranty for our 2018 Dodge ram 2500 diesel. April of 2021 with gene Harris and his exact words said this is a bumper to bumper policy like a brand new car and it was good for a 156000 miles or 2026 whichever expires 1st, So we purchased the warranty for $3100 a year .and 10 months later, we were having problems with the truck. We asked them to check the injectors as the engine was missing, when they check the injectors they all failed .Those are listed on our warranty and concord as of todays date has only offered to pay $500.00. All parts per our diesel mechanic, states these are all on the warranty. I have called them every single day for more than 2 weeks and... Read More
Very easy to purchase the warranty plan. Price of the plan was good while the coverage was still good. I can not complain about anything. Happy to have coverage on my car finally.
With my situation I can not complain about anything. I have been a customer of Concord for over a year now and this is my second warranty plan through them. With my first warranty plan through them for my old car I had no repairs "thankfully" and only had a lockout situation which was taken care of. Now with second warranty plan on my newer vehicle I had a minor issue with my cars cooling system I noticed on a very hot day recently here. So I reached out to both Concord and the mechanic and it did take a few days for my mechanic to diagnose it. But the labor and parts were covered by the plan. Concord made everything easy as possible for me, which is awesome of them.
Can not complain about anything, I just bought the plan on Friday. The process to purchase the plan was quick and easy. I am happy how everything was explained to me and the agent did not rush through it. I think I made the right choice by going with Concord. The pricing of their plans were the most competitive for what you're covered for so it was an easy choice for me.
I had one repair that was needed which was related to the transmission which gave out randomly. Now I have the premium plan which covered the tow for the car to the mechanic shop I have been going to for years. Once there the mechanic went through and it was in fact the transmission when I heard the news I put Concord and the place in touch which each other. The plan really did save me with a huge bill and Concord had zero issues covering the repairs that were needed to get me back on the road. I was not asked to write a review but I wanted to solely based on how the warranty plan saved me and helped me beyond belief in a situation where it mattered the most.
Concord Auto Protect was the only warranty company that took their time helping me pick out the perfect plan and answer all the questions I had. I am happy with my purchase and think it was the right decision to make for my self right now. I have never had a warranty policy until now so this is all pretty new to me. I checked out a few other companies and Concord had the most offered at the fairest price and after speaking with them the choice was easy to make for me.
Top Rated
Our Partner
🥇Top Customer Satisfaction - Cars Up To 200,000 mi
- Sign Up Today & Get $450 Off Any Plan
- Enjoy a FREE Year of Elite Benefits*
- Choose Your Own Certified Mechanic
- 30-day Money-back Guarantee