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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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Tyler K
4/21/2023
I had purchased the premium plan from Concord Auto Protect months ago and with my luck I needed a repair on my car which involved my fuel system. As a shot in the dark I had my mechanic shop contact Concord and see if the plan would cover anything in the repair or not. To my surprised a substantial amount was covered which saved me a lot of money. The warranty plan worked as it was expose to and I could not be happier with the outcome. My vehicle has been back on the road since then without a single issue thankfully.


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Lola M
4/20/2023
I so far used the towing feature out of my warranty plan because my car had an electrical issue which caused it to stop working all together. The tow and repair were fully covered by the plan which was so amazing and saved me. The staff at Concord made the entire process easy as possible for me and my mechanic shop. I would highly recommend a plan from them and I trust them now fully.


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Trish P
4/19/2023
If I could give no stars I would this service was absolutely horrible! My transmission went out when we were out of town at my son's basketball game. We dropped it off at Chevy on a late Saturday, they gave us a rental and we started following up on Monday with Concord. Chevy reached out for several days final they got ahold of someone that stated they needed pictures of the issues and the codes on the car. Everything was sent over and 3 days went by with no follow up. I called every day for 30 days spoke with several Managers just to tell me it was still under review. Finally on day 35 a rep told me the case had been denied and they would only give me $250 dollars. I inquired to why when... Read More


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Hailey M
4/19/2023
Nothing to really complain about, the warranty service was easy to purchase and staff was helpful during the process. I have not had any repairs yet thankfully. So I can not talk about that part of the warranty plan. But what I can say is my brother in law has a plan from them also and he loves them and they did cover his repairs that were needed. The cost of the plan was affordable and competitive when comparing to other car warranty companies also.


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Billie C
4/18/2023
Nothing to really complain about, the warranty service was easy to purchase and staff was helpful during the process. I have not had any repairs yet thankfully. So I can not talk about that part of the warranty plan. But what I can say is my sisters husband has a plan from them also and he loves them and they did cover his repairs that were needed. The cost of the plan was affordable and competitive when comparing to other car warranty companies also.


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Bethany B
4/17/2023
Claim was covered without a single hiccup. I went to my local mechanic and they worked with Concord and within the same day it was approved. I love how easy the process was for me and how helpful Concord was the entire time. I was kept updated by my Mechanic and Concord the entire day and did not have to chase anyone for answers. I will be purchasing another warranty plan for my next vehicle when the time comes without any doubts through Concord.


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Raymond T
4/14/2023
I purchased a warranty plan through Concord Auto Protect about two weeks ago. The plan covers enough items on my car to help give me the peace of mind I needed. I personally think you can't go wrong with the warranty plan for the price, from my past experiences I have had repairs on previous vehicles become expensive. I wish I knew about Concord earlier on but at least now I have it.


J
June H
4/13/2023
Never had any issues with Concord Auto Protects plans or their awesome staff. They helped me out anytime I have needed them with questions or a few concerns I had before. I like how the agent was confident in assisting me and had all the answers for me quickly. They understand what they are talking about and not like another company I spoke with that had to keep "getting back to me" so that's a relief.


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Bobby K
4/12/2023
Concords staff has been great with handling my claim request. I would hands down recommend Concord for a warranty plan. The price for the warranty plan was pretty affordable for the amount of coverage. The agent was very nice with showing me a variety of options to pick from for a warranty plan.


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Francis R
4/11/2023
I went with Concord Auto Protect which was a great choice because I needed a repair which was costly on my Cadillac a few months later. The repair that was needed was covered by Concord. I can not thank them enough for making sure my claim was taken care of quickly. The plan was well worth the cost, It saved me when I needed it the most. I also had a friend who purchase a plan from them last week.



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