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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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Lillian A
5/27/2023
I just bought a warranty plan and got the Memorial Day discount which is awesome. The total price of the plan came within my budget so I went for it. The plan seems like it offers more enough items for me to be happy with it. I am excited to see how everything works with repairs and anything else that is needed. I would say the customer service guy was easy to speak with and took his time explaining all the perks of the certain plan.


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Margie K
5/18/2023
I looked into multiple car warranty companies and Concord ended up being the best choice for me. I think the car warranty plan covers a lot of items on my car which helped me feel a lot better knowing i'm covered. The cost of the warranty in the long run will be worth it because on my last car the repairs became expensive quickly unfortunately. Another positive point about the interaction was the staff was kind about everything and made sure I understood everything about the plan. One more item I found that was great was that I can still use my local mechanic for my repair if any ever come up and still be covered by the warranty plan.


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Stanley L
5/16/2023
I have had Concords warranty plan for over one years already. I have dealt with their customer service for my repairs with my Lexus recently. The repairs were all covered within the plan and the amount of money I saved was well worth the purchase. The agent was always there when i needed him and no wait time phone call wise to speak with someone. A+ company and great warranty plans.


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Lorena L
5/15/2023
The agent I spoke with was great with assisting me with anything I needed. I had multiple questions about the warranty plan and what it covers on my Lexus, the agent took his time with me and was not rushing me at all. I felt comfortable speaking to him and he understood my needs and what I am looking for in a warranty plan. He was able to match me up with the perfect plan while being affordable.


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Linda M
5/12/2023
I would recommend Concord Auto Protect to everyone I know that is looking for a reliable and fair car warranty company to use. I think they have a plan for anyones budget no matter what you're looking for. I know my budget for a plan was not very high and they still were able to offer me coverage for my car. Excited to see how the plan works out in the long run but I think it was the right purchase to make to have some sort of peace of mind from repairs.


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Evelyn M
5/11/2023
I just bought the plan from my car warranty through Concord yesterday morning. The selling point was all the extra perks on top of the repairs being covered such as 24/7 road side service and how the plan is transferable to a new car if I purchase one. Everything seems great and for the price it was fair, I could not find any negatives about the plan. I did look into other companies and it was hard to commit to another one when the price was higher and coverage was similar.


ubon5033s
5/10/2023
The warranty company is great with covering everything that was needed to fix my car. I think the price for the premium plan was very fair for the amount of courage I got from it. Customer service agents were helpful with the situation and made sure everything was taken care of quickly for me. They kept me updated the entire time and were in contact with my mechanic the whole time which was nice. Overall it has been great and without a doubt the best choice I made was buying a warranty plan from Concord Auto Protect when I did.


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Mike H
5/9/2023
I had a repair that was needed which was by no means cheap and Concord Auto Protect did in fact assist with the repair and tow. The price of the plan was well worth it seeing how much help I got for the repair on my Porsche. Would hands down recommend Concord Auto Protect for a warranty plan. The customer service guy I spoke with was great from helping me with my repairs to any questions that came up. Overall I could not be happier and my Porsche was fully repaired, no complaints at all!


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Darrel K
5/8/2023
Easily the best car warranty there is, I have reached out to multiple companies and Concord is the best option I found. Most of the companies I called all offered the same amount of coverage but the difference was how the customer service agent was either pushy or didn't care about our questions not at Concord thou. I could not be happier with my purchase of the warranty plan and the company I picked. The agent I worked with was great at assisting me with anything I needed.


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Steven P
5/5/2023
Concord Auto Protect blew all the others out of the water. I would without a doubt purchase another warranty plan from them because of the amazing staff and how my plan has went. I had two separate repairs that were needed on my BMW M5 and it was completely covered by the plan I had which saved me money. The process on purchasing the plan and using the plan was easy and never stressed me out which was a bonus.



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