We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

Leave a comment for Concord Auto Protect Car Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

377 Customer Comments & Reviews

Loading Reviews ...
H
Heather M
6/13/2022
Its been a pleasure using Concord auto warranty plan. My husband only had one small claim through them so far and it was promptly taken care of. We have no complaints about anything yet.


D
Drew P
6/11/2022
I have been using Concord for two years now and never had an issue with anything. I had one repair and it was covered without any problems. Worth the money and staff has been great.


H
Henry M
6/10/2022
My Dad and I have concord auto warranty for 3 and ½ years now . I can say from my personal experience they always pay for the repairs needed on the cars without any hassle or delay 


C
CourtneyPace
6/9/2022
The coverage is great. I would definitely recommend Concord auto protect. My warranty plan has already paid for itself and its only been active for 1 year.


T
TerriUnderwood
6/7/2022
my experience with Concord  has been really good . They covered my back up camara that went out on me . I am  sure this plan will come in handy down the line .


A
Ali M
6/6/2022
I just got a warranty plan set up on my Lexus . I worked with David , He is a great rep and I really enjoyed working with him . We ended up getting a 4 year or 80k miles premium plan (the best one) . He also included a memorial day promo that got me a $0.00 deductible and free tire/ rim  protection added in . I am thankful me and David spoke and got this awsome deal for my car warranty  .


R
Robert M
6/5/2022
I am a service manager over at a BMW dealership and had to give Concord auto warranty a 5 star review. Concord paid for the customers repairs unlike other warranty companies I have dealt with in the past. I will gladly accept Concords warranty moving forward. All the best Cheers !


softballfanatick2
6/4/2022
The claims agents are extremely helpful and professional. Concord will go above and beyond to try to help / resolve any issue . I trust this company and value the warranty protection I have  .


P
Paulo S
6/1/2022
We are happy with the car warranty program we purchase for our BMW. The repair we needed was a small was but to our surprise it was still covered. We have been treated with kindness and professionalism only from the staff at Concord. We have nothing but good things to say about them.


kiaramayorga12
5/31/2022
Beyond happy with my car warranty I purchased from Concord. The repair I needed was taken care of without a single issue. I'm happy that I went with Concord over other companies and made the right choice.



Top Rated
Our Partner

🥇Top Customer Satisfaction - Cars Up To 200,000 mi

  • Sign Up Today & Get $450 Off Any Plan
  • Enjoy a FREE Year of Elite Benefits* 
  • Choose Your Own Certified Mechanic
  • 30-day Money-back Guarantee