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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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longhornforlife05
5/7/2022
My air conditioner stopped blowing cold or hot air. Concord helped me get that repair done. All I had to pay was my $100 deductible at the end when my car was ready .


K
Kayla  
5/6/2022
I gave the information to my Mercedes benz  dealer and they contacted Concord . they were able to work out getting my repair approved . Thanks for the great service !


ozoneday12
5/3/2022
My Chevy was getting up there in miles. Had about 75k miles when I decided to get a warranty . Concord was able to get me the top plan with a $0 deductible. Much better deal than any other company I spoke with . I received a good value for a comprehensive warranty plan .


nwinnick7
4/29/2022
My warranty company approved a new alternator for my Ford. I would definitely recommend Concord premium warranty .


jaarco1508
4/27/2022
I needed a repair done on my 2019 volvo s60 and I had my mechanic contact Concord and see if the repairs are covered and so on. Repairs were covered and taken care of by Concord without a single issue the mechanic was telling me. My car is fixed and I could not be any happier with everything.


tankingorc
4/25/2022
I had a friend recommend Concord to me when I recently purchased my bmw x6. I wanted an affordable quality warranty plan which Concord was able to offer me. I did reach out to a few other companies but either they were pushy or out of my budget. I'm happy I listened to my friend and picked Concord. Time will tell how it all turns out but I have no doubt that everything will go smoothly.


nolahhhh
4/18/2022
I really like that I never need to be involved .Concord works directly with my  mechanic , This  warranty company pays the shop with a credit card over the phone . This makes things efficient and quick . All my repairs  went smooth and it was a pleasure dealing with Concord .


kimawa49
4/12/2022
Concord car  warranty is a great product .Keep in mind that it takes  30 days and 1,000 miles until it starts but after the warranty plan becomes active you are covered .


daneweiller
4/1/2022
Concord auto warranty has outstanding customer service. I had to get an unexpected transmission repair for my Ford mustang and they covered it. Got the work done at my Ford dealership . If I did not have this policy I would have paid at least $4k on this repair .Concord auto warranty plans are truly phenomenal! If I decide to buy a new or used vehicle, I’m definitely getting the 5 year warranty policy with Concord.


blossomsfreshf5063
3/23/2022
Mike , the rep who helped me. was very nice. When I filed a claim he made sure it went good for me. I recommend Concord auto warranty. I would recommend them to friends that are looking for a car warranty company.



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