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Concord Auto Protect Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policy’s features include 24 hour customer service and a 30 day money-back guarantee.

How is Concord Auto Protect rated?

Breakdown

4.9/5
Plans & Service Contracts
3.5/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 4.1 / 5 (Excellent)

Concord Auto Protect provides service contracts on specifically-named vehicle systems.

It offers three plans, the differences among them being the identity of the components covered. Their first tier is their Powertrain Plan, which covers everything you’d expect from a plan of that nature. Their Advanced Plan works like an inclusionary warranty and their Premium Plan like a bumper-to-bumper.

Concord also offers some additional perks with higher limits than their competitors. Their rental car reimbursement, for example, is $75 per day for up to three days, for up to a maximum of $225.

Coverage Overview

Key Facts

Plan Types
Named Component Coverage

Coverage - 3.5 / 5

Concord Auto Protect offers three levels of coverage and publishes a comparative chart of what coverages are offered at which levels. The three plans are Premium, Advanced, and Powertrain. All plans include coverage for the Engine, Transmission, Drive Axle(s), Electrical, Cooling, Brakes, Trip Interruption, Dead Battery, Out of Gas, Parts & Labor, Towing, Locksmith, Rental Car, and 24 Hour Roadside. The Advanced Plan includes AWD / 4x4 and Steering (Manual or Power). Finally the Premium Plan adds nine more options like suspension and AC.

What does Concord Auto Protect cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension

Additional Benefits

  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Concord Auto Protect exclusions, check out this page.

Claims & Repairs

Claims & Repairs - 3.5 / 5

Although the company's website states that consumers can have their vehicle repaired anywhere, the contract makes clear that repairs must be done at a facility with an ASE-certified mechanic.

Claims are paid directly to the service facility making the repairs and are paperwork-free for the consumer.

Concord Auto Protect Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Concord Auto Protect provides a sample contract for potential customers on its website: Concord Auto Protect Sample Contract

Plans & Service Contracts - 4.9 / 5

Concord offers a no-interest payment program for customers, meaning they don’t have to worry about having to pay extra for their warranty. Concord has a great reputation for customer service as well. Not only do they offer 24/7 support by phone, but they also offer other ways to communicate, including through their client login, an online form, email, and Facebook chat.

Company Reputation

Company Details

Year Founded
2014
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
9.4 out of 5
BBB Rating
A+
Date Collected
2019-02-25

Reputation - 5 / 5

Founded in 2014, Concord Auto Protect boasts a largely positive reputation online.

It currently holds an A+ rating on the Better Business Bureau. The company is also highly-rated by Trustpilot, where it has an excellent 9.4 rating based on 158 reviews.

Additionally, Concord Auto Protect has been featured in several news outlets, including CBS, NBC, the Star Tribune, and more.

Although the company is not a member of the Vehicle Protection Association and is not backed by an insurer, a good number of positive reviews on other online review outlets—such as Google and Facebook reviews—further cements Concord's reputability among customers. Concord, however, is certified by the Association of Certified Protection Professionals (ACVPP).

Contact & Additional Information

Homepage URL
Company Phone
(888) 399-2811
Headquarters Address
1150 1st Ave Ste. 501, King of Prussia, PA, 19406

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377 Customer Comments & Reviews

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isabellkoby6391
6/6/2021
Our family has been with Concord Auto Protect for over 2 years without any issues. When we did have a repair needed we had no troubles with the claim process, I loved how easy everything was made for us. I feel like I would recommend others to use them and I plan on being with them for a very long time.


coyvazosbaskep874
5/30/2021
As a family we purchased Concord at least over a year ago and it was worth every dollar. We unfortunately had a repair that was needed that we personally did not expect to be covered, But it was covered to our surprise. They made sure everything went smoothly and quick for us, which was huge for us because this is our main car. We personally have never had any problems at all using Concord Auto Protect and we will continue for many more years to come.


brendonhuman784
5/29/2021
Love the service and the staff is very easy to get in touch with, No wait time like other companies have. Can't beat good customer service and fair pricing for a quality warranty. My wife and I have been always happy with them and will be getting coverage for her mothers car in the near future as well.


lakindracorneisha6722
5/27/2021
Best car warranty company I have ever used. Simple process and very straight forward, Nothing is hidden and they are completely honest with me. I highly recommend them and would easily use them on another car in the future.


damonblackshear554
5/18/2021
I dealt with Concord Auto Protect customer service a few months ago for a simple straight forward claim and it was swiftly taken care of. I knew ahead of time what was and what was not covered in my plan and customer service agreed with me 100% and made sure everything was good and I was happy with everything also. I highly recommend them to family and friends.


M
Michael N
4/13/2021
My premium warranty is supposed to cover all coolant issues, including leaking. However, my claim was denied when I brought my BMW in for service. Concord offered no financial support as the dealership charged me $1100 out of pocket. This is the second time a claim has been denied since I spent $2100 on this policy. I'm getting frustrated and would caution against buying anything from Concord.


dakotahtyjuan3590
4/13/2021
A+ staff and very straight forward company to work with. Best car warranty company I have used, Im very happy with the service and pricing we got from them.


ashauntitakeia2791
4/12/2021
Always great staff to deal with, We had a claim and it was swiftly taken care of. No problems at all and they were really nice about it.


leonelindquistlynpxm
4/5/2021
He answered all of our questions and was extremely helpful. He returned our call promptly and was very courteous. He sent us emails and text messages that made it easy to work with. I would recommend using this company based on my experience thus far.


sanyanewman1354
4/1/2021
Never had any issues with Concord Auto Protect, Our larger size repair was covered. The value in the warranty plan is amazing and they never let us down.



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