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Concord Auto Protect Review
ConsumersAdvocate.org
377 Customer Comments & Reviews - see all comments
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Concord Auto protect is a car warranty provider that is headquartered in Pennsylvania. Boasting an industry-leading suite of technology and service, this company aims to provide top-notch service even as the average length of car ownership increases. Their policyâs features include 24 hour customer service and a 30 day money-back guarantee.
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377 Customer Comments & Reviews
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If I could give them 0 stars, I would. The majority of the good reviews are from people who were happy with their interaction setting up the âProtectionâ plan. Well, why wouldnât they be great while taking your money? The problem arises when itâs time for them to cover their end of the deal. A quick search through reviews on various sites find that when itâs time for Concord to make good On their end of the deal, they deny outright, or figure out a way to weasel out of a legit claim. Unfortunately thatâs what they did to my fiancĂ©. You know itâs bad when a mechanic asks âwell what do they actually cover?â. I bought a policy here for my son, and recommended them to my fiancĂ©.... Read More
Love using Concord Auto Protect, They actually paid the claim and made the whole process very smooth and amazing.
I have had concord for 3 years now, I bought the most expensive warranty as we planned to keep our vehicle for at least 5 more years. Biggest repairs are transmission and AC right? They denied coverage for both our transmission and AC among many other things. We have had to pay thousands out of pocket for repairs. Honda has said out of 12 years in the industry this has been the worst company to deal with. Constantly looking for loopholes to deny service. I am not a person that leaves bad reviews for the fun of it, however if I had known how they treat customers that have issues I would have never bought our warranty with them. We have done all maintenance on our vehicle yet they find... Read More
Your warranty sucks . Paid almost 4000. for a warranty . Then I needed service . You were so gracious to pay 300 dollars on a 12,000 bill . That is why I canceled . I hope your business closes soon , before you screw many other customers out of money
MICHEAL SULLIVAN (AKA HENRY) FAKE NAME DENIED MY CLAIM, STATING VARIOUS REASON WHY THEY WOULD NOT PAY FOR IT. THEY LIED TO ME AND THE DEALERSHIP MULTIPLE TIMES. THEY WILL DENY YOU-DO NOT USE THIS COMPANY. ITS A SCAM, USING FAKE NAMES AND FAKE REASONS WHY NOT TO PAY. MY JEEP STARTED MAKING A STRANGE NOISE OVER 1300 MILES INTO THE WARRANT-I QUICKLY TOOK IT TO THE DEALERSHIP TO HAVE FIX AND THEY DENIED PAYING FOR IT, OFFERING ME $250 CREDIT OR TO REIMBURSE ALL MY MONEY ON THE WARRANTY. HIRING A LAWYER TO TAKE CARE OF THIS ONE WILL BE A SATISFACTION FOR THEM HANGING UP ON ME MULTIPLE TIMES AND PRETENDING TO BE OTHER PEOPLE. SEE YOU IN COURT!
After initially posting this review, Ronald from Concord Auto Protect called me within twenty-four hours to see if he could get me to remove this post. He originally offered me $250, but I told him that the review was going to stand. He then informed me he was going to speak to his supervisor and see if a more agreeable outcome to both parties was possible. We spoke approximately an hour later when Ronald offered me $500 to remove all my reviews. I again told him that that would not suffice and I wanted my full refund from Concord Auto Protect at this point. He hung up immediately. I attempted to call him back, but my phone call was unanswered. I left a voicemail stating I would like a... Read More
I filed a claim for a covered component and the claim was denied in my opinion simply because of the claim amount. BEWARE OF THESE PEOPLE I saw many reviews of the sign up but where are the large claims ?
Concord is # 1 i had set up a plan with Gene and they really stand behind their plans a great and rare thing . I had a sunroof issue with my Lexus about 5 months into the plan .I gave gene a call (my account rep) who was helpful, quick, efficient and there for me. Thanks for the awesome service! if i decide to buy out my wife's car that is leased i will 100% be giving concord a call.
Brought my 2013 BMW 135 in for a small coolant leak. Dealer found that teh expansion tank was the problem. My Premium plan didn't cover it. Then they found that the oil filter gasket was faulty and oil had leaked onto my belt and tensioner pully. Again the policy didn't cover any of this. $2600 later and not 1 penny was covered by my "premium plan". To their credit they did give me a courtesy $250 toward my bill.
I was interested in buying their full coverage for my car. Coverage for the engine includes coverage of all âmain bearingsâ and âinternally lubricated partsâ. Luckily, prior to buying the plan I did consult with my local mechanic. Based upon that consultation I did ask and then they did reveal that there is one main bearing, which is a self lubricating part, that they do not cover. If I had not asked, I would not have known and would have assumed I was protected, the point of the plan. I did point out that this was very misleading at best. The response and explanation I received was silence. That is terrible. Hence, the traditional advice, buyer beware.
Top Rated
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đ„Top Customer Satisfaction - Cars Up To 200,000 mi
- Sign Up Today & Get $450 Off Any Plan
- Enjoy a FREE Year of Elite Benefits*
- Choose Your Own Certified Mechanic
- 30-day Money-back Guarantee