Endurance Auto Warranty
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130 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
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130 Customer Comments & Reviews
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I called to cancel my policy because I purchased a used vehicle not realizing an alteration had been done to it. I purchased the vehicle thinking it was originally sold the same way I purchased it. When I needed a repair, it was declined because there were "after market tires" on the vehicle. I called to cancel my policy, and the account person I spoke to was one of the rudest people I have ever had speak to me. Perhaps this gentleman felt it was okay to speak to me in that manner because I am a female, and he thinks I don't know anything about cars, but for a company that claims they will help you in any way possible, that is NOT what I found.
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Hi Debi, we’re sorry to hear about your experience. We’d like to investigate this further and see what we can do to make things right. Please give our customer experience team a direct call at 833-760-0386 with these details and your coverage plan information, and a top representative from our team will work with you to find a resolution.
Thank you,
The Endurance Team
WORST decision I made going with Endurance. Your going to tell a dealership that the information on an engine rebuild or replacement is wrong?? Dealer has had our car for almost 3 months. They have had to chase someone down and call every day for 4 weeks to get a response. Then the dealership tells you what is wrong with the engine and you want it torn to verify it at $1,800 out of my pocket. They told you it was an engine issue. We gave you copies of our service records, it was not something we did~ You can bet I will tell everyone I know not to use this warranty company
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Paula, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,
The Endurance Team
Worse warranty company I’ve ever dealt with. Soon as you I had an issue with my rear differential even though I had commercial warranty coverage I was still declined . Then when I tried to get my money back they told be I couldn’t. So I wasted my money for a year thinking I had coverage paying them . I was better off saving that money and fixing it when it was needed. I wouldn’t recommend this company to my worse enemy
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Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Stefan, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,
The Endurance Team
The driver's seat failed in my car so I brought it to a local Honda dealer to get it repaired through Endurance. It says in my contract that this would be covered. They sent a third party inspector to take photos of the seat. I have no idea if they actually sat in the seat which would've quickly shown them that it was broken. Instead Endurance rejected the inspectors' photos and had Honda take photos twice, both of which they rejected. The back and forth was tedious with Endurance and the Honda service center which ultimately took three weeks. Bottom line I had to pay out of pocket $2,800 for the part and labor plus $1,600 for the car rental. This cost me $4,400!!!
C
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
James, we’re sorry to hear that you had a negative experience. We are committed to the satisfaction of our customers and value your feedback. We would like the opportunity to investigate your concerns further.
Please send us an email at feedback@endurancedirect.com and a representative from our team will contact you soon.
Thank you,
The Endurance Team
i was informed leaks were covered. I had an oil pan leak and when the company evaluated it they said it would not be covered because the car was over 150000 miles my warranty is 5 years or 50000 miles which would cover me beyond the 150000 miles I have right now 183000 and the warranty has 42000 more miles to cover
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Robert, thank you for your review. All feedback is important, and we’re sorry to hear you had a negative experience.
Please email feedback@endurancedirect.com with details about your experience and coverage plan number, and we will be in touch.
Sincerely,
The Endurance Team
I asked you for a list of businesses that accept dealing with you. I have not received a reply. Every dealer and car mechanic in my area I've asked have REFUSED to deal with you or ANY OTHER CAR WARRANTY business. I live in Ashburn in the northern Virginia area. Please send me a list of businesses that would agree to deal with you before I sign up. The reason they refuse to deal with you is because you don't make full complete payment for repairs done, and the car owner is eventually forced to pay the balance in order to get the car back. If this is true, then its a terrible lie to say that you pay all the car repair costs, minus the deductable They also said that if a certain... Read More
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Gregory, we’re sorry to hear about your experience. We take your concerns seriously, and we’d like to look into the matter. Please send us an email at feedback@endurancedirect.com with your coverage plan information so we can assist you further.
Sincerely,
The Endurance Team
I bought the policy from endurance approx 3 months back and was told that almost every thing is covered. I went for my car service few days ago and came to know that there are issues with gaskets and the cost was 1600. I thought it will be covered and unfortunately Endurance denied, and gave a stupid reason that it's not covered standalone. Does not make any sense, it is part and can be damaged independently. Don't know how this is no 1 company when straight forward gaskets are not covered.
C
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Ankur, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,
The Endurance Team
I haven't had a real need to use the warrenty until now ,oddly enough the contract is over in less then 2 weeks. And now with hic ups like;company agents taking over 5 days (weekends not included) to come "LOOK AT the work that is needed to be approved"/misspelled email information /agents that can't find correct contract data/,inability to open emails of receipts needed for rental car refunds////Why don't they just say; be glad we paid for your repairs but we will not refund your rental fees. ( I'm sure they blame it on the company transitions) And meanwhile every 4 days I 've received new contract offers from this same company(that's not gonna happen),, I suggest they send me my refund... Read More
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Hello, we regret to hear that your experience didn't meet your expectations. Ensuring our customers receive assistance is our utmost priority. Your feedback is valuable, and we're eager to address the concerns you have.
Kindly contact us at feedback@endurancedirect.com, and we'll assist you further.
Thank you,
The Endurance Team
Tamika was wonderful, she was informative and helpful. We had a great conversation, she explained everything I needed to know. It was like talking to an old friend! She’s an asset to Endurance!
C
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Hi, Paulette. Thank you so much for this 5-star review. We appreciate you being a customer and helping to share the word about us. We’re here for you anytime!
- The Endurance Team
The set up for my policy was simple and fast. They explained the policy coverage and payments thoroughly. Kim Noah explained the cancellation process when I called to cancel m policy due to my vehicle being totaled and they provide a full refund.
Customer E
Customer Experience of Endurance Auto Warranty
Official Response
Customer Experience of Endurance Auto Warranty
Thank you so much for rating us so highly, Shelby!
- The Endurance Team
Top Rated
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