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Endurance Auto Warranty


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
130 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
 
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How is Endurance rated?

Breakdown

5.0/5
Plans & Service Contracts
5.0/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 5 / 5 (Excellent)

Endurance sets a high bar in the extended car warranty industry by offering in-house administration and claims processing. The company states that it can save consumers up to 60% on warranty plans by cutting out the middleman (auto dealers).

Endurance holds an excellent rating on Trustpilot, as well as numerous third-party accreditations including with the Vehicle Protection Association.

We highly recommend Endurance Warranty because of the wide range of plans the company offers, high-value coverage contracts, extensive contract benefits, in-house administration and claims processing, and its strong reputation in the industry.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 5 / 5

Endurance offers a total of eight vehicle services contracts. You can pretty much customize your coverage so that it suits your needs perfectly. The company offers both traditional repair plans under its five breakdown protection plans, plus the option of adding routine maintenance coverage by choosing one of its three EnduranceAdvantage™ plan options. Endurance covers the systems and components you'd expect it to, plus maintenance coverage up to $3,500 per year through Advantage. Through its wide range of personalized protection, you can find the plan that's right for you, with prices increasing as you choose more comprehensive coverage.

Endurance sets itself apart from the competition by offering specialized coverage on high tech components, factory navigational systems, commercial vehicles, and hybrid/electric vehicles. In addition, all Endurance vehicle service contracts include 24/7 roadside assistance and a free year of the Endurance Elite membership, including $2,000 in benefits like key fob replacement, tire repair and replacement, towing, fuel delivery, lockout assistance, and more.

Endurance does limit its payouts to the trade-in value of the vehicle covered in the contract.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the vehicle as provided by a bill of sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Routine Maintenance

  • YEARLY REGULAR MAINTENANCE:
  • -Up to 3 oil and filter changes
  • -Engine diagnostic exam
  • -Alignment check
  • -State safety inspection services
  • -Tire rotation
  • SPECIAL, ONE-TIME SERVICES:
  • -Brake pads/Shoe replacement
  • -Cooling system maintenance
  • -Front or rear wiper blade replacement
  • -Battery replacement
  • -Scheduled service coverage
  • *Included on all levels of EnduranceAdvantage coverage plans.

Additional Benefits

  • Roadside Assistance (Out of Gas, Dead Battery, Towing, etc.)
  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 5 / 5

With Endurance Warranty, repair claims may be submitted after the waiting period has been completed, generally 30 days and 1,000 miles.

Deductibles are typically $100 and must be paid before the claim is to be approved. The company also pays all covered claims up front, so customers don’t have to incur in high out-of-pocket expenses or wait to be reimbursed.

This approach is quite different from that of other companies, increasing the value of Endurance policies and highlighting the benefits of their customer-centered business approach.

To further differentiate themselves from other competitors, Endurance offers car warranties that are honored wherever there is a licensed, authorized repair facility. Unlike other car warranty companies that only approve repairs at specific locations or charge extra for repairs that take place in shops outside their network, Endurance’s warranties can be used anywhere, regardless of state lines.

That means that if you’re away from home when you need vehicle repairs, you can still receive the services you need without hassles or additional expenses.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Plans & Service Contracts - 5 / 5

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed to a new driver or new vehicle entirely, but cancellation comes with a money-back guarantee within the first 30 days.

Endurance calls this a “review period” in which customers have the option of canceling their auto warranty if they decide the product doesn’t meet their needs.

However, there is one caveat. After the initial review period has ended, if a cancellation is requested by the customer a pro-rated refund may be granted depending on claims paid out and policy time/mileage used.

For more information on Endurance Warranty plans and policies, visit the company’s FAQ section under the resource center. There you will find answers to the most pressing questions consumers have about extended auto warranties as a whole, as well as company-specific details regarding policy options, coverage, and claims.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
3.6 out of 5
Date Collected
2021-01-05

Reputation - 5 / 5

Endurance has been in business since 2006. The company holds a 4.2 out of 5 (“Great”) rating at Trustpilot.com with more than 1,600 consumer reviews, as well as a 4.9/5 (“Excellent”) at ShopperApproved.com with more than 473 customer reviews.

Currently, Endurance is not rated by Better Business Bureau.

Contact & Additional Information

Homepage URL
https://www.endurancewarranty.com/
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

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130 Customer Comments & Reviews

Loading Reviews ...
J
Jeremiah
9/5/2017
First off, their phone reps know zero, cam provide quotes based of of regurgitated info from a screen. Monkeys inputing data, to spit out data to you. Could not tell me in specifics if the stock turbo was a covered item. Secondly, company refuses to warranty range rover. Not worth my time, and judging by other reviews where this company has cheated paying customers, I'd say I dodged a bullet by owning a range rover.

Michael W
8/19/2017
I purchase an extended warranty from endurance and when it was time to use it to have my transmission fixed they denied the claim that is not a good company to do business with.I have all the paperwork needed to go to court.

Rodney D
8/16/2017
Hey Brad (Endurance rep) why is it you only follow up positive feedback with a comment and don't follow up with the negative feedback? I think we all know why Brad, because the negative feedback is true and you can't deny that.

Bubbie H
6/14/2017
I previously wrote a review in regard to the endurance extended warranty company. I WROTE a bad review on Endurance.Since then I have been contacted by John at Endurance.He explained that they write for interstate ins. Company too if your vehicle does not meet their criteria to be covered by them. . Because my vehicle did not meet their criteria for them they where 3rd party and wrote me a policy with Interstate ins. He has made things right as far as Endurance goes since then. I have nothing but good remarks for him and Endurance! I just wished I could have taken a policy out with Endurance!

D
David V
6/13/2017
PLEASE READ BEFORE YOU BUY FROM ENDURANCE. I purchased a coverage program on April 20, 2017. It had a 30 day/1000 mi waiting period. After driving over 5000 miles (and well over the 30 days) my check engine light came on. I took it to a local repair shop and received a P2004 code. Intake manifold stuck open. I turned in a claim that was denied. They stated that it happened due to a carbon build up. They also told me that my repair facility told them the mode of failure. They never told them the mode of failure, in fact Endurance didn't want to hear what the mechanic had to say. Endurance told me it was denied, period! After several phone calls they told me that they would send an inspector... Read More

S
Sarah H
3/14/2017
I had an emergency and called endurance warranty. Eddie had a positive attitude and found a towing company nearby and gave me roadside assistance number. Very helpful!

B
Brad  
Official Response

of Endurance Auto Warranty
Hi Sarah! Thank you for choosing Endurance and sharing your valuable feedback. We’re so glad we were able to help with your emergency. That’s Eddie for you, always brightening our days in the office with his positive attitude; it’s his and our pleasure to help customers like you. If you have any other questions or need assistance with anything in the future, please always feel free to reach out. We are always here to help! -Endurance Customer Care Team
D
David C
3/14/2017
I had great experience with Endurance. My car broke down yesterday and I towed it to my mechanic, we reached out to Endurance to find out if the repair is covered and it was. The mechanic is fixing my car now and endurance will pay him directly, I only have my deductible. I'm so happy I purchased extended warranty, it really saved my money!

B
Brad  
Official Response

of Endurance Auto Warranty
Hi David! It’s great that our Endurance Customer Service Department was able to help you get your vehicle to your mechanic and pay for that repair while you were still at the facility. Saving our customers money and providing world-class customer service is something we take seriously. Thanks for sharing your valuable feedback! - Endurance Customer Care Team
C
Cole
3/14/2017
I have Endurance coverage on my Honda and I'm very happy with their customer service.

B
Brad  
Official Response

of Endurance Auto Warranty
Hi Cole, Thanks for sharing your thoughts! We are glad to hear you are happy with our customer service. And we hope should you ever need to call them again your experience continues to be easy and positive. Thanks for being an Endurance member! -Endurance Customer Care Team
B
Big S
11/17/2016
I submitted a request for info on the extended warranty, can't get an email, phone or a pidgeon for a response. If that's the response time on an inquiry, I would hate to see what they do when you need their services.

M
Muoi
10/25/2016
Very happy with the service I received today. Highly recommend this warranty company.

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