Endurance Auto Warranty
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130 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
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130 Customer Comments & Reviews
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We traded our 2019 Honda CRV and need to cancel our Endurance warranty. After 30 minutes on hold a customer service employee explained she would email the necessary paperwork but after 5 days have not received the paperwork. The company seems reluctant to refund our unused contract money. They don't reply to emails either.
Paul Chalker, Covington, WA.
I spoke with a Claims Representative on 3/25/2022. On Friday 3/11/2022, I was out of town decided to get an Oil Change at the Valvoline. Before going there, I called the Protect My Car to let the Representative that I was at the Valvoline to get my Oil Change. I was on hold for 45 minutes. Finally, I could not wait any longer, so I left. All day I called and was on hold. I even left my phone number so one of the Rep can call me back. I received no calls from Protect My Car. Monday, I called back again to Protect My Car....I got out of work at 5 and let the phone ring and ring, I was on hold for again, an hour, I again, left my phone number to have a Rep call me....No return call... Read More
not rated by better business bureau? why? every review is negative.......all i see is scam...horrible....avoid.....claim denied.....#1 ? how?
AVOID AVOID AVOID AVOID......they attempt at every which way possible to not honor a claim....
They had me try to reach out to prior owners for invoices for repairs that has nothing to do with my ownership of the vehicle.
This has been the worst experience of any warranty company that I have dealt with by far. I had two car policies with them and I cancelled both asap.
Horrible
AVOID AVOID AVOID AVOID......they attempt at every which way possible to not honor a claim....
They had me try to reach out to prior owners for invoices for repairs that has nothing to do with my ownership of the vehicle.
This has been the worst experience of any warranty company that I have dealt with by far. I had two car policies with them and I cancelled both asap.
Horrible
Just received a notice( Oct 2021) that Endurance needed more money for my car warranty. I have no dealings with Endurance. They are trying to scare and scam people. Turned them into attorney generals office but as I see it’s a well known scam that’s been going on for awhile. WHY doesn’t someone protect us from these vultures. Shame on you Endurance. If I could give minus stars, I would.
We were scammed too. At first they tell you that all you have to pay is your $100 deductible and they will pay for the repair right over the phone with a credit card. The problem is that when it's time to make a claim they try everything they can to NOT pay.
They send a 3rd party inspector out after your mechanic makes the claim. This inspector outright lies. Our inspector claimed that he couldn't see the leak in our AC when the mechanics right next to him could clearly see the leak. CLAIM DENIED
How much did Endurance Auto Warranty pay for this page on your website? This company is a SCAM. Received a letter for my elderly father from sender titled "2021 Vehicle Notification Department" that said "We have just been advised there will be a Price Increase to our Extended Vehicle Service Plans (EVSP) effective August 19, 2021. After that date we will not be able to honor the service contract pricing designed specifically for your vehicle." The problem is he does not have extended vehicle service plan with this company and the letter is designed to look like it comes from a legitimate company where he does and that it's imperative he call them to "honor the service contract... Read More
I filled out the online questionnaire on 8/2/21 and received a call from Chris within 5 minutes. We discussed my needs and he said he would get a quotation for me within 2 days. I have not heard from him since. No contact info, no email, no text.
If a sales representative doesn't return calls, how good can the service be????
Yesterday I called Endurance after receiving a letter in the mail stating I had failed to contact them. I called in believing that I did not following through on some step of my recent car financing. I should have know that Endurance's claim to be associated directly with Mercedes Benz could not be true based just on the tone the representative had. there were so many clues. The Endurance representative continued to allow me to believe I was supposed to call their company weeks ago about my lease. I called today to gain clarity because things just didn't feel right. Right off i mentioned the same letter about my Leased vehicle and was immediately told the letter was sent in... Read More
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