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Endurance Auto Warranty


ConsumersAdvocate.org Rating: 5 / 5 (Excellent)
130 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
 
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How is Endurance rated?

Breakdown

5.0/5
Plans & Service Contracts
5.0/5
Claims & Repairs
5.0/5
Reputation

Overall Rating: 5 / 5 (Excellent)

Endurance sets a high bar in the extended car warranty industry by offering in-house administration and claims processing. The company states that it can save consumers up to 60% on warranty plans by cutting out the middleman (auto dealers).

Endurance holds an excellent rating on Trustpilot, as well as numerous third-party accreditations including with the Vehicle Protection Association.

We highly recommend Endurance Warranty because of the wide range of plans the company offers, high-value coverage contracts, extensive contract benefits, in-house administration and claims processing, and its strong reputation in the industry.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 5 / 5

Endurance offers a total of eight vehicle services contracts. You can pretty much customize your coverage so that it suits your needs perfectly. The company offers both traditional repair plans under its five breakdown protection plans, plus the option of adding routine maintenance coverage by choosing one of its three EnduranceAdvantage™ plan options. Endurance covers the systems and components you'd expect it to, plus maintenance coverage up to $3,500 per year through Advantage. Through its wide range of personalized protection, you can find the plan that's right for you, with prices increasing as you choose more comprehensive coverage.

Endurance sets itself apart from the competition by offering specialized coverage on high tech components, factory navigational systems, commercial vehicles, and hybrid/electric vehicles. In addition, all Endurance vehicle service contracts include 24/7 roadside assistance and a free year of the Endurance Elite membership, including $2,000 in benefits like key fob replacement, tire repair and replacement, towing, fuel delivery, lockout assistance, and more.

Endurance does limit its payouts to the trade-in value of the vehicle covered in the contract.
Limit of Liability: The average trade-in value of the vehicle as provided by the NADA Guides or the purchase price of the vehicle as provided by a bill of sale.

What does Endurance cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Hybrid / Electric Vehicle Components
  • Factory Navigational System
  • High Tech Electronic Components

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Engine Cooling System
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Routine Maintenance

  • YEARLY REGULAR MAINTENANCE:
  • -Up to 3 oil and filter changes
  • -Engine diagnostic exam
  • -Alignment check
  • -State safety inspection services
  • -Tire rotation
  • SPECIAL, ONE-TIME SERVICES:
  • -Brake pads/Shoe replacement
  • -Cooling system maintenance
  • -Front or rear wiper blade replacement
  • -Battery replacement
  • -Scheduled service coverage
  • *Included on all levels of EnduranceAdvantage coverage plans.

Additional Benefits

  • Roadside Assistance (Out of Gas, Dead Battery, Towing, etc.)
  • Substitute Transportation
  • Trip Interruption
  • Roadside Assistance

Exclusions

For a full list of Endurance exclusions, check out this page.

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
In-Network Only
Number of Mechanics
350,000

Claims & Repairs - 5 / 5

With Endurance Warranty, repair claims may be submitted after the waiting period has been completed, generally 30 days and 1,000 miles.

Deductibles are typically $100 and must be paid before the claim is to be approved. The company also pays all covered claims up front, so customers don’t have to incur in high out-of-pocket expenses or wait to be reimbursed.

This approach is quite different from that of other companies, increasing the value of Endurance policies and highlighting the benefits of their customer-centered business approach.

To further differentiate themselves from other competitors, Endurance offers car warranties that are honored wherever there is a licensed, authorized repair facility. Unlike other car warranty companies that only approve repairs at specific locations or charge extra for repairs that take place in shops outside their network, Endurance’s warranties can be used anywhere, regardless of state lines.

That means that if you’re away from home when you need vehicle repairs, you can still receive the services you need without hassles or additional expenses.

Endurance Service Contract

Contract Details

Vehicle Inspection Required for Contract?
No
Transferability of Warranty?
Yes

Sample Contract

Endurance provides a sample contract for potential customers on its website: Endurance Sample Contract

Plans & Service Contracts - 5 / 5

Endurance does not require vehicle inspections for the warranty coverage to begin. Making things even easier, not only is a warranty transfer allowed to a new driver or new vehicle entirely, but cancellation comes with a money-back guarantee within the first 30 days.

Endurance calls this a “review period” in which customers have the option of canceling their auto warranty if they decide the product doesn’t meet their needs.

However, there is one caveat. After the initial review period has ended, if a cancellation is requested by the customer a pro-rated refund may be granted depending on claims paid out and policy time/mileage used.

For more information on Endurance Warranty plans and policies, visit the company’s FAQ section under the resource center. There you will find answers to the most pressing questions consumers have about extended auto warranties as a whole, as well as company-specific details regarding policy options, coverage, and claims.

Company Reputation

Company Details

Year Founded
2006
Vehicle Protection Association Member?

Customer Reviews

Trustpilot Rating
3.6 out of 5
Date Collected
2021-01-05

Reputation - 5 / 5

Endurance has been in business since 2006. The company holds a 4.2 out of 5 (“Great”) rating at Trustpilot.com with more than 1,600 consumer reviews, as well as a 4.9/5 (“Excellent”) at ShopperApproved.com with more than 473 customer reviews.

Currently, Endurance is not rated by Better Business Bureau.

Contact & Additional Information

Homepage URL
https://www.endurancewarranty.com/
Company Phone
(866) 918-1438
Headquarters Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062
Mailing Address
400 Skokie Blvd. Suite 105, Northbrook, IL, 60062

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130 Customer Comments & Reviews

Loading Reviews ...
J
Julia
5/9/2018
Steve's Sanchez was really helpful with all of my needs. You can tell he really cares about people and your company. A+++ From now on I only want to do business with him!

M
Melinda S
5/8/2018
I got the misleading letter that mimics a government agency on the outside and the inside the envelope. They used bad and out-dated information. They also concealed who they are in the letter and even on the outside of the envelope, by avoiding the company name. There are a few other ridiculously stupid contradictions that I don't recall after a few hours. I already shredded that garbage, so no new details can be shared on the highly fishy document I was sent. Then I called to ensure that they will never contact me ever again and told the so called customer service agent starts talking trash, while I used too many big words like mimic and perpetuate. I am pretty sure that she just got out... Read More

K
Kamish
5/4/2018
Shelia was the only person that made me want to renew my warrantty . Since March I had an issuse with trying to see why my contract said one thing and the company said another . I was embarrssed when I tookmy car to get fixed and they said the warrantty had expire , which wasnt true. Shelia promised to solve my issue and she did a great job at it. Its more to my story but this is not about the problems I had with the company and the 3 people that let me down. Its about how great of a job this one woman did and how she put a smile on my face at the end. If i could I will call her for anything dealing with this company because I know for sure she will getthe job done. Thank u so much Shelia.

N
Nyasha
4/26/2018
I spoke with shiela yesterday and I must say “ exceptional customer service “ best I’ve heard in years.. Sheila was very professional and helped me with all my needs oh and I must say in a timely fashion... Endurance is the best!!!

J
JohnAtkins
4/26/2018
Excellent company! Sheila helped me make the decision to stay with Endurance over Carshield. She even explained to me how to read both policies for myself and I was able to see the clear difference on what I was being offered from both companies and Endurance was the clear winner.

B
Bob
4/25/2018
I called in because I was wanted to cancel my contract after talking to a friend what said it was a waste of my money. After talking to Sheila for a while, she made me realize that it is important to keep it so I did. Thanks!

R
Rich
4/24/2018
I recently called and spoke to Sheila to make sure the issue with my car was going to be covered and she went over it all and assured me it was covered, and it was after the claim was filed. She was very friendly and very helpful!

P
Pat
4/24/2018
I had experienced an issue with my vehicle and Sheila at Endurance was extremely helpful. Not only did she help get me and my vehicle back on the road running, but she was also a calm voice when it was definitely needed.

R
Rico
4/24/2018
The customer service with Endurance is first class. I spoke with Sheila today regarding my payments and she worked with me to get back on track and keep my coverage. I will be an Endurance customer as long as I'm still driving.

M
Monica
4/24/2018
I had another company before switching to Endurace and I’ll be honest despite the sales pitch I was expecting more of the same drama I experienced with the old company but to my surprise they have been amazing. I recently had to have my transmission replaced and they were they got the job done without any hassle. All I had to pay was my $100 deductible and they took care of the rest. The customer service is also amazing. I called and spoke with Sheila and she walked me through everything. I will be recommending Endurance to everyone I know!

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