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Infinite Auto Protection Review
ConsumersAdvocate.org
32 Customer Comments & Reviews - see all comments
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Infinite Auto Protection is a Vehicle Service Contract (VSC) provider headquartered in Romulus, Michigan. The company has been providing coverage options for used vehicles since 2008.
Infinite Auto Protection offers affordable payments for qualifying policies and has a simple claims process. Unlike other VSC providers, Infinite Auto is the administrator of its own policies, which are available for both personal and commercial vehicles.
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32 Customer Comments & Reviews
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Sorry, but your assessment of Infinite Auto Protection is wrong. Did you even try to file a claim with them? Infinite Auto Protection will play every game in the book to avoid paying $1 in claims. It's a very easy formula: They require the insured to call one number and get a claim authorization number, which is given to the repair shop. Repair shop also has to call the same number, but select a different option, in order to get authorization for the repairs. Infinite simply does not answer the repair shop calls required before any repairs can take place. I had my car in the shop for 6 business days and they called multiple times per day with one of 2 results: 1) they were hung... Read More
vary bad, don't buy from them!!!
they hang up on you, never want to pay anything.
they never want to solve any problem or even communicate.
they pretend they want to file a claim in the beginning and then disappear, you can never get hold on them on the phone.
what a shame!
This company is a complete scam!!! Avoid them at all costs. I paid $1850 for a platinum protection plan, and nine months later I had a needed repair. They would only authorize the replacement parts to be used parts with over 80,000 miles on them. Then they only covered 30% of the labor needed for the repair. Now I have a new needed repair issue, and they don't even answer their phones. My repair shop got them on the line and the lady absolutely refused coverage for a required suspension repair. I just Google this company and found that they have been banned from doing business in multiple states because of their business practices.
Zero Stars Purchased a warranty in fall of 2019 and paid up front. After being denied a valid repair for a u-joint because my mechanic fixed it prior to the infinite auto approving it, with pictures to show the bad u-joint before it was removed from the vehicle, and pictures of the replaced u-joint in the vehicle, I decided to cancel my warranty and be refunded the balance. Required steps for a cancellation were failed to be mentioned during the call to cancel, and forms were not sent to me to be signed even after mileage documentation had been sent. After months of calling to check on the status after being told all steps had been met and the remainder would be refunded in 12 to 14... Read More
Total Scam. Took my money, impossible to get ahold of them. Been almost a year and still haven't paid my open claim...
This company is fraudulent. After refusing to pay a legitimate claim, I decided to sell my vehicle instead of paying out of pocket to repair it. I requested a refund for my policy which after only 1 year of their "non" coverage they are only offering less than a third of the original price for my refund. They claimed I never sent to the odometer reading even though I had emailed it to them multiple times. I have been waiting over 2 months to get my refund check in the mail, and I still don't have it. I called multiple times to check the status of my refund and they gave me the same runaround as everyone else on here with a 1 star review. They claimed the refund was stuck in their billings... Read More
I've called these guys 10 plus times with no response....They don't answer the phone and when you do answer the phone they hang up on you. Completly unprofessional and I've never had service like this....I need my refund back since I sold my car and they won't return calls or emails...what is next BBB or Dispute with my bank?? Anyone had problems with them like this?
YOU SUCK AND ANYONE WHO WORKS FOR INFINITE AUTO PROTECTION IS SCUM. NOTHING BUT THIEVES WHO SPEND THEIR LIVES LITERALLY FINDING WAYS TO MAKE UP EXCUSES TO NOT HONOR LEGIT SERVICE REQUESTS! NEVER, EVER GO WITH THIS COMPANY IF YOU EVER EXPECT TO FILE A CLAIM AND HAVE YOUR CAR REPAIRED. I HAD A STRAIGHTFORWARD TRANSMISSION CASE ON A SUBARU THAT WAS WELL-MAINTAINED BY THE BOOK. THEY DENIED MY CLAIM WITH A HORSESHIT EXCUSE AND ARE A 100% SCAM. I WILL BE FILING SMALL CLAIMS, CIVIL SUIT, AND A FORMAL COMPLAINT WITH THE MICHIGAN ATTORNEY GENERAL.
2 issues: First, I traded a car and cancelled my policy in June 2021. I have still not gotten my partial premium policy refund despite getting them the required documents in June. I keep getting told the refund refund request is being processed. Second, my other insured vehicle is sitting in the dealer's service bay since 9-20-2021 waiting for whatever. I was told to send all of the service records for the 2013 car. I have been collecting these. Now I have just been told that I need the bill of sale, title, and registration. I am now trying to collect these documents. When I speak to customer service on either issue, they are unfriendly and rude. Needless to say, I would... Read More
I too got taken by this company and I'm actually embarrassed as when I purchase something, I'm usually smarter then this. I bought their protection package back in June 2020. Had to use it once while on vacation in May 2021. What a joke. They barely covered anything and to date (as of 9/14/2021) neither the Ford dealership or myself have been reimbursed. The Ford dealership said they've NEVER dealt with such a shady company before. I since cancelled this policy on 1 July 2021 and now, they are telling me since I cancelled the policy, they will not provide coverage for the May breakdown charges. So it's middle of September, and at best, I haven't received reimbursement from... Read More
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