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Protect My Car Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
71 Customer Comments & Reviews - see all comments
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Protect My Car is a Florida-based provider of car warranties. Established in 2005, Protect My Car boasts a range of policies that cater to all manner of applicants, including those who would not normally qualify.

Regardless of chosen policy, every product offered by this company comes with rental car reimbursement and 24-hour roadside assistance. The company carries an A+ rating with the Better Business Bureau and a 7.4 out of 10 on Trustpilot.

How is Protectmycar.com rated?

Breakdown

4.5/5
Plans & Service Contracts
4.3/5
Claims & Repairs
4.0/5
Reputation

Overall Rating: 4.4 / 5 (Excellent)

Protect My Car provides vehicle warranties with coverage tiers, a cancellation policy, and rules regarding claims that are all industry-standard.

Unlike several of its competitors, however, Protect My Car’s liability limit is a flat rate, rather than dependent on the covered car’s specific value.

This allows customers to clearly manage the details of their policies. The company has an A+ rating with the Better Business Bureau and a "Great" score of 7.4 out of 10 on Trustpilot, which speaks to its excellent customer service.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 4.5 / 5

Protect My Car’s warranty services are divided into three tiers - Supreme, Select, and Driveline, synonymous with the standard Exclusionary, Named Component, and Powertrain, correspondingly.

While this company covers many traditional items and systems, Protect My Car sets itself apart with its lock-out protection and navigation system coverage, as well as a maximum liability limit of $20,000 (which is available on its "Supreme" policy).
Limit of Liability: $20,000

What does Protectmycar.com cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Roadside Assistance

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
Any Facility

Claims & Repairs - 4.3 / 5

At Protect My Car, claims for maintenance are granted only after the first 30 days and 1,000 miles.

Subsequently, deductibles are posted at a flat fee of $100. Proper maintenance paperwork is also required for claims to be fully accepted at any ASE certified mechanic in the US or Canada.

Protectmycar.com Service Contract

Contract Details

Contract Length
36-60 months
Transferability of Warranty?
Yes

Sample Contract

Protectmycar.com provides a sample contract for potential customers on its website: Protectmycar.com Sample Contract

Plans & Service Contracts - 4.5 / 5

Protect My Car’s contracts, which are transferable, typically last between three and five years.

Within the first 30 days, a full, money-back cancellation is possible. After the first month, cancellation is only possible if pro-rated for time and for a $50 administration fee.

Company Reputation

Company Details

Year Founded
2005
Vehicle Protection Association Member?
Number of Employees
51-200

Customer Reviews

Trustpilot Rating
7.4 out of 5
BBB Rating
A+
Date Collected
2018-11-20

Reputation - 4 / 5

Despite not being a part of the Vehicle Protection Association, Protect My Car has maintained strong ratings from third-party institutions.

Between its 7.4 from TrustPilot and its A+ from the Better Business Bureau, Protect My Car has the credentials to back up its reputation.

Contact & Additional Information

Homepage URL
Company Phone
(844) 556-4762
Headquarters Address
570 Carillon Pkwy, 3rd floor, St. Petersburg, FL, 33716

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71 Customer Comments & Reviews

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M
Malone
11/17/2017
This is no scam, no hidden surprises like some other companies I've dealt with in the past. This company is legitimate. They have held up their end of the deal. They've saved me money, time, and stress. Couldn't be happier.


D
Dalton
11/14/2017
I called Protect My Car, had a discussion with someone over the phone, and I liked what they offered. I had a little issue with my car and the people who worked on it took care of everything for me. I feel pretty safe with having Protect My Car.


E
Ernesto
11/8/2017
I called Protect My Car and had a conversation with someone over the phone, and I liked what they offered. I had a little problem with my car and the people who worked on it took care of everything for me. I gave them my information and the number that I had, and they took care of it from there. They told me everything was taken care of and they did not have any problem at all. I'm satisfied with that entire experience as well as the rate I'm paying.


C
Chadwick
11/8/2017
I've only used Protect My Car once, but they took care of me. I gave this old number to my guy at the Chevy place. He looked it up, fixed my car and it only cost me $100. I check the payment out on the 27th of every month. Even when I don't have the money in the bank, if I call them, they will hold it off until the next week. I've had to do that a couple of times and it's very nice. It keeps me out of paying the bank $35 fee. It's been a pretty great experience overall.


S
Scales
11/7/2017
Customer service has been good, people are so nice. I recommended them to family so far.


S
Scales
11/7/2017
This company is great. Their customer service has been good and the people have been great.


A
Alsup
11/7/2017
I saved $1,100 using protect my car. I definitely didn't have a thousand dollars to spend on a repair bill and was so glad I got coverage. Only having to pay $100 deductible is so worth it. Now I have extra money to spend on other stuff I need.


B
Bridges
11/7/2017
They helped me out when my AC went out this past summer and they were life savers. I saved over $600 and all the stress and hassle of dealing with the repair shop. I'd recommend them.


B
Bowers
11/4/2017
I really like this company! It has been great to me. They helped me when my AC went out and saved me lots of money. It couldn't have went better.


M
Mavis
11/3/2017
My water pump went out and I needed to get it fixed. I wany stressed because I knew that protectmycar had me covered. They were great at communicating and all I paid was $100 out of pocket. It was nice.



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