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Protect My Car Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
71 Customer Comments & Reviews - see all comments
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Protect My Car is a Florida-based provider of car warranties. Established in 2005, Protect My Car boasts a range of policies that cater to all manner of applicants, including those who would not normally qualify.

Regardless of chosen policy, every product offered by this company comes with rental car reimbursement and 24-hour roadside assistance. The company carries an A+ rating with the Better Business Bureau and a 7.4 out of 10 on Trustpilot.

How is Protectmycar.com rated?

Breakdown

4.5/5
Plans & Service Contracts
4.3/5
Claims & Repairs
4.0/5
Reputation

Overall Rating: 4.4 / 5 (Excellent)

Protect My Car provides vehicle warranties with coverage tiers, a cancellation policy, and rules regarding claims that are all industry-standard.

Unlike several of its competitors, however, Protect My Car’s liability limit is a flat rate, rather than dependent on the covered car’s specific value.

This allows customers to clearly manage the details of their policies. The company has an A+ rating with the Better Business Bureau and a "Great" score of 7.4 out of 10 on Trustpilot, which speaks to its excellent customer service.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 4.5 / 5

Protect My Car’s warranty services are divided into three tiers - Supreme, Select, and Driveline, synonymous with the standard Exclusionary, Named Component, and Powertrain, correspondingly.

While this company covers many traditional items and systems, Protect My Car sets itself apart with its lock-out protection and navigation system coverage, as well as a maximum liability limit of $20,000 (which is available on its "Supreme" policy).
Limit of Liability: $20,000

What does Protectmycar.com cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Roadside Assistance

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
Any Facility

Claims & Repairs - 4.3 / 5

At Protect My Car, claims for maintenance are granted only after the first 30 days and 1,000 miles.

Subsequently, deductibles are posted at a flat fee of $100. Proper maintenance paperwork is also required for claims to be fully accepted at any ASE certified mechanic in the US or Canada.

Protectmycar.com Service Contract

Contract Details

Contract Length
36-60 months
Transferability of Warranty?
Yes

Sample Contract

Protectmycar.com provides a sample contract for potential customers on its website: Protectmycar.com Sample Contract

Plans & Service Contracts - 4.5 / 5

Protect My Car’s contracts, which are transferable, typically last between three and five years.

Within the first 30 days, a full, money-back cancellation is possible. After the first month, cancellation is only possible if pro-rated for time and for a $50 administration fee.

Company Reputation

Company Details

Year Founded
2005
Vehicle Protection Association Member?
Number of Employees
51-200

Customer Reviews

Trustpilot Rating
7.4 out of 5
BBB Rating
A+
Date Collected
2018-11-20

Reputation - 4 / 5

Despite not being a part of the Vehicle Protection Association, Protect My Car has maintained strong ratings from third-party institutions.

Between its 7.4 from TrustPilot and its A+ from the Better Business Bureau, Protect My Car has the credentials to back up its reputation.

Contact & Additional Information

Homepage URL
Company Phone
(844) 556-4762
Headquarters Address
570 Carillon Pkwy, 3rd floor, St. Petersburg, FL, 33716

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71 Customer Comments & Reviews

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S
Spengler
10/25/2017
I was stuck on the side of the rode the other day because my truck started smoking. I didn't worry because I knew I could just call protect my car and they would take care of me. They sure did, $100 deductible, 1 day worth of labor, and a rental car while mine got worked on. Great experience.


B
Butterfield
10/25/2017
Customer service was outstanding. I really enjoyed speaking with the rep, he was so nice.


G
Genie
10/25/2017
Protect my car has the best rates around that I could find. I like how they have towing and roadside assistance. I'd recommend them.


G
Genie
10/25/2017
I went with them because they had the best price put of the few I checked with. The rep was really nice to me and treated me not only as a customer but as friend. I'd recommend them.


A
Alycia
10/24/2017
I got a big discount for being in the Navy and I was happy they provided that. That was very nice. They worked with me and got my payments to where they need to be for me. I recommended them to 2 of my friends already and I think 1 is looking into getting her car coveted as well. It Would be a wise decision.


A
Alycia
10/24/2017
They really took great care of me and I'm happy I went with them. I had to get my water pump replaced and it was a smooth and simple process. I am in the Navy so was given a substantial discount, which was great. I recommended them to two friends so far. I think 1 is thinking about getting their car covered as well.


S
Shufelt
10/24/2017
Protectmycar has been good to me. My bother in law suggested them and I'm glad he did. I've always been skeptical about these companies but they have been honest and true to me.


D
Dion
10/24/2017
When I made my claim a few weeks ago and it all went really well. I'm glad I chose them as my warranty company.


M
Meyer
10/19/2017
My experience with ProtectMyCar has been pleasant and easy. I have seen their ad and out of the ones that I had checked out, I read that they have the best coverage for my money. I had no problems submitting a claim. I got a hold of them very quickly. I had them call a tow truck and have the car towed to the Chevy dealership. Making payments is extremely easy and flexible. I’ve had a couple of times when I had a problem with my checking account. I simply had to call them to hold off for several days so it won’t cost me an overdraft fee. I have already recommended ProtectMyCar to a friend.


K
Kristi
10/19/2017
Customer service has been superb and I'm happy with them. I recommended them to my little cousin and now he is looking into getting them.



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