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Protect My Car Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
71 Customer Comments & Reviews - see all comments
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Protect My Car is a Florida-based provider of car warranties. Established in 2005, Protect My Car boasts a range of policies that cater to all manner of applicants, including those who would not normally qualify.

Regardless of chosen policy, every product offered by this company comes with rental car reimbursement and 24-hour roadside assistance. The company carries an A+ rating with the Better Business Bureau and a 7.4 out of 10 on Trustpilot.
 
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How is Protectmycar.com rated?

Breakdown

4.5/5
Plans & Service Contracts
4.3/5
Claims & Repairs
4.0/5
Reputation

Overall Rating: 4.4 / 5 (Excellent)

Protect My Car provides vehicle warranties with coverage tiers, a cancellation policy, and rules regarding claims that are all industry-standard.

Unlike several of its competitors, however, Protect My Car’s liability limit is a flat rate, rather than dependent on the covered car’s specific value.

This allows customers to clearly manage the details of their policies. The company has an A+ rating with the Better Business Bureau and a "Great" score of 7.4 out of 10 on Trustpilot, which speaks to its excellent customer service.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 4.5 / 5

Protect My Car’s warranty services are divided into three tiers - Supreme, Select, and Driveline, synonymous with the standard Exclusionary, Named Component, and Powertrain, correspondingly.

While this company covers many traditional items and systems, Protect My Car sets itself apart with its lock-out protection and navigation system coverage, as well as a maximum liability limit of $20,000 (which is available on its "Supreme" policy).
Limit of Liability: $20,000

What does Protectmycar.com cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Roadside Assistance

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
Any Facility

Claims & Repairs - 4.3 / 5

At Protect My Car, claims for maintenance are granted only after the first 30 days and 1,000 miles.

Subsequently, deductibles are posted at a flat fee of $100. Proper maintenance paperwork is also required for claims to be fully accepted at any ASE certified mechanic in the US or Canada.

Protectmycar.com Service Contract

Contract Details

Contract Length
36-60 months
Transferability of Warranty?
Yes

Sample Contract

Protectmycar.com provides a sample contract for potential customers on its website: Protectmycar.com Sample Contract

Plans & Service Contracts - 4.5 / 5

Protect My Car’s contracts, which are transferable, typically last between three and five years.

Within the first 30 days, a full, money-back cancellation is possible. After the first month, cancellation is only possible if pro-rated for time and for a $50 administration fee.

Company Reputation

Company Details

Year Founded
2005
Vehicle Protection Association Member?
Number of Employees
51-200

Customer Reviews

Trustpilot Rating
7.4 out of 5
BBB Rating
A+
Date Collected
2018-11-20

Reputation - 4 / 5

Despite not being a part of the Vehicle Protection Association, Protect My Car has maintained strong ratings from third-party institutions.

Between its 7.4 from TrustPilot and its A+ from the Better Business Bureau, Protect My Car has the credentials to back up its reputation.

Contact & Additional Information

Homepage URL
https://protectmycar.com/
Company Phone
(844) 556-4762
Headquarters Address
570 Carillon Pkwy, 3rd floor, St. Petersburg, FL, 33716

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71 Customer Comments & Reviews

Loading Reviews ...
A
Angelia
9/14/2017
I like how helpful they are when I have any issues they always get them resolved. Their customer service representatives are nice.

B
Brigette
9/14/2017
When I submitted my claim it was fast and easy. This company is up front and honest about everything they were covering and there were no hidden surprises.

S
Shephard
9/13/2017
I researched a few different companies online and then heard of this one over the radio one morning and it caught my attention. They have good prices and have better benefits. I'm happy I heard them and decided to go with them over the other companies. Their reviews also were good which helped me decide.

O
Olga
9/13/2017
My AC went out last summer and I was so glad I had my warranty with Protect My Car. They saved me a bundle of cash and worked very well with me. The claims process was simple. I recommended them to a friend.

K
Kari
9/13/2017
I like this company alot. They have great prices and are very nice.

B
Blaine
9/6/2017
This is such a great company. Their price is fair and they are very professional and nice.

C
Croft
9/6/2017
This is a great company. Their customer service rocks. I'd recommend them for sure.

Craig C
7/26/2017
After additional review I am finding myself paying a lot more money than I anticipated in the repair of my vehicle. PMC is only paying 25% of necessary repairs. which still leaves a large balance on my vehicle repair cost. Needless to say this type of coverage is useless. I spoke to another vendor who is VPA rated and the claim is that I am getting what I am paying for which is next to nothing. In order for any company to pay 100 % coverage we would be paying more per month in premiums. All I can say is that I am looking now to cancel my agreement with this company and switch to a better one in where I know that I will not be paying more than I should be for necessary repairs to my... Read More

George J
5/29/2017
Tried using tyem, they give you the run atoid, call problems that may lead to a breakfoennfue to a card she mileage or "poyjopes" as lreexustubg or accidental and therefore not covered ma real scam.

J
Jeff P
4/15/2016
ProtectMyCar.com has been a real blessing for my family. We were driving home from my moms and my children's grandparents home late one night after having dinner and movie. My car broke down on the side of the interstate when my wife reminded me of the vehicle service contract that we have with Protect My Car. I called into the roadside assistance toll free number to see if they could get a tow truck out to get us picked up. The tow truck arrived in 25 minutes, hooked our car up, and brought my children, wife and I home.

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