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Protect My Car Review


ConsumersAdvocate.org Rating: 4.4 / 5 (Excellent)
71 Customer Comments & Reviews - see all comments
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Protect My Car is a Florida-based provider of car warranties. Established in 2005, Protect My Car boasts a range of policies that cater to all manner of applicants, including those who would not normally qualify.

Regardless of chosen policy, every product offered by this company comes with rental car reimbursement and 24-hour roadside assistance. The company carries an A+ rating with the Better Business Bureau and a 7.4 out of 10 on Trustpilot.

How is Protectmycar.com rated?

Breakdown

4.5/5
Plans & Service Contracts
4.3/5
Claims & Repairs
4.0/5
Reputation

Overall Rating: 4.4 / 5 (Excellent)

Protect My Car provides vehicle warranties with coverage tiers, a cancellation policy, and rules regarding claims that are all industry-standard.

Unlike several of its competitors, however, Protect My Car’s liability limit is a flat rate, rather than dependent on the covered car’s specific value.

This allows customers to clearly manage the details of their policies. The company has an A+ rating with the Better Business Bureau and a "Great" score of 7.4 out of 10 on Trustpilot, which speaks to its excellent customer service.

Coverage Overview

Key Facts

Plan Types
Powertrain Coverage
Named Component Coverage
Exclusionary Coverage
Types of Vehicles Covered
New
Pre-Owned

Coverage - 4.5 / 5

Protect My Car’s warranty services are divided into three tiers - Supreme, Select, and Driveline, synonymous with the standard Exclusionary, Named Component, and Powertrain, correspondingly.

While this company covers many traditional items and systems, Protect My Car sets itself apart with its lock-out protection and navigation system coverage, as well as a maximum liability limit of $20,000 (which is available on its "Supreme" policy).
Limit of Liability: $20,000

What does Protectmycar.com cover?

Powertrain Coverage

  • Engine
  • Transmission
  • Drive Axle Assembly

Specialty Coverage

  • Commercial / Business Use
  • Key Loss / Damage Protection
  • Factory Navigational System

Component Coverage

  • Factory Air Conditioner
  • Brakes
  • Electrical Components
  • Front & Rear Suspension
  • Fuel System
  • Steering

Additional Benefits

  • Substitute Transportation
  • Roadside Assistance

Claims & Repairs

Claims

Deductible Options
$100
Maintenance Records Required for Service?
Yes
Waiting Period
30 days and 1,000 miles

Repairs & Service

Repair Facility Selection
Any Facility

Claims & Repairs - 4.3 / 5

At Protect My Car, claims for maintenance are granted only after the first 30 days and 1,000 miles.

Subsequently, deductibles are posted at a flat fee of $100. Proper maintenance paperwork is also required for claims to be fully accepted at any ASE certified mechanic in the US or Canada.

Protectmycar.com Service Contract

Contract Details

Contract Length
36-60 months
Transferability of Warranty?
Yes

Sample Contract

Protectmycar.com provides a sample contract for potential customers on its website: Protectmycar.com Sample Contract

Plans & Service Contracts - 4.5 / 5

Protect My Car’s contracts, which are transferable, typically last between three and five years.

Within the first 30 days, a full, money-back cancellation is possible. After the first month, cancellation is only possible if pro-rated for time and for a $50 administration fee.

Company Reputation

Company Details

Year Founded
2005
Vehicle Protection Association Member?
Number of Employees
51-200

Customer Reviews

Trustpilot Rating
7.4 out of 5
BBB Rating
A+
Date Collected
2018-11-20

Reputation - 4 / 5

Despite not being a part of the Vehicle Protection Association, Protect My Car has maintained strong ratings from third-party institutions.

Between its 7.4 from TrustPilot and its A+ from the Better Business Bureau, Protect My Car has the credentials to back up its reputation.

Contact & Additional Information

Homepage URL
Company Phone
(844) 556-4762
Headquarters Address
570 Carillon Pkwy, 3rd floor, St. Petersburg, FL, 33716

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71 Customer Comments & Reviews

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H
Herrington
10/7/2017
Best decision I made. This service has been a blessing. I have limited income but they worked with me to be able to afford this, I have a 2004 car and in the past year it needed work done and towed, I never had to wait long for a tow truck and my Mechanic always has contact with this company while work is being done. Never a complaint from him about this company.


P
Paula
10/4/2017
They have treated me really well here at protectmycar. They are reasonable with their prices and they offer more than the others. I'd recommend them to anyone.


C
Calvin
10/4/2017
I had a very good experience with ProtectMyCar. Their price was within my budget so I went with them. They also worked with me because I was a veteran and gave me a special additional discount. I do direct deposit for payments and it's simple. When I had to submit a claim, I called them first to make sure I knew what I was doing. The woman told me to take my car to the dealership and to give them the number of the ID card that I have and that they'd take it from there. I just had to put my $100 deductible down and that was it. It was very simple and easy. I recommended them to my baby brother because this is a great company to go with. Their customer service is also very good as well.


B
Bartholomew
10/2/2017
Customer service is really good. I like them alot.


M
Mazzarella
10/2/2017
I've been referred to ProtectMyCar through a coworker and I'm glad they shared that information with me. I gave them a call and got it all set up in a short time. There was no pressure or stress and they didn't just try to sell me. They took their time to answer all my questions and treat me like their only customer and not just rush me off the phone. I like them a lot.


S
Saturnina
9/29/2017
I got recommended by a friend and so far so good. They gave me a holiday discount and helped me get my payments to where I needed them. They have been lots of help.


K
Krum
9/23/2017
Protectmycar is great and has saved me in many instances. I love that there is a 30 day money back guarantee so if I change my mind I can get my money back. There is also free oil changes and tire rotations. I really like the 24/7 road side assistance. It just really eases my mind when I'm out on the road now.


O
Olga
9/22/2017
I made a couple claims with protectmycar and they went good. The reps I spoke with were polite and not pushy. They just called the repair shop and took care of everything for me. It was nice not to stress.


L
Lucille
9/22/2017
I saved over $1600 with this company on my timing belt going out on me. I only had to pay $100 out of pocket, very happy customer.


E
Esmeralda
9/20/2017
Submitting a claim was easy. The price is fair. Customer service is also good. I recommended them to a friend.



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