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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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VISIT SITE

With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

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Price Matching

✔

Prescription Assistance

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Schedule Eye Examination Online

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Types of Contact Lenses

Colored

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Toric

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Vial

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Bifocal

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Multifocal

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Disposable

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RGP

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Contact Lens Brands

Air Optix

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Acuvue

✔

Biofinity

✔

Dailies

✔

Focus

✗

FreshLook

✔

ProClear

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PureVision

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SofLens

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Extras

Eye Drops

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Contact Solution

✔

Contact Cases

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Lens Inserter and Remover

✗

Shipping and Handling

Free Shipping

✗

International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

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Customer Support

Phone

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Email

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Returns

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Live Chat

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Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.

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204 Customer Comments & Reviews

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M
Mark D
9/2/2024
Don't even think about buying from this company. They are nothing but a rip off. I tried ordering a 90 pack of contacts. The price came up at $44.00. The site wouldn't let me pay and told me that I had to order another box. I added another box and the price went up to $66.00 per box. I called the company and wanted to buy just one box. she said that it was $66.00 for the box and shipping was $9.95. She said the total amount for the order was $103.00. She said that the extra $27.00 was taxes and handling charges associated with my order. Never again!!!

T
Terry O
8/22/2024
Ordered lenses, showed one price (total) at checkout and then charged another price, $40 higher in the confirmation email. Immediately sent reply email with a detailed explanation why I wanted to cancel the order. Received a reply email the next day that I had to call in to cancel the order. Called within 3 hours of receiving that email and was told the order was already processing but she would try to cancel it. After a lengthy wait on the phone, she came back and said that she was successfully able to cancel the order. I asked, so the amount will be refunded back to my account then? She replied yes. Ten days later of watching my account and no refund, I call again. I explained the... Read More

mike.sallaberry
7/24/2024
First, Lens.com missed their delivery timeline by three weeks, which was bad enough as my wife needed her contacts before a trip. Second, they ended up sending the wrong contacts for one of her eyes, contacts that did not match the prescription sent. Then they botched the refund and gave significantly us back significantly less than they owed. Never again.

natalie.abrahamian
6/26/2024
The only reason you should order from this company is if you prefer to have your money stolen from you without receiving what you actually ordered. To give you a back-story, I spent nearly $400 to order multiple 6-pack boxes of MONTHLY lenses, and to my surprise, was sent 6 tiny two-pack boxes of DAILY contact lenses, enough to last me less than two weeks. What surprised me even more was that one of the boxes was tampered with and contaminated with some residue present in the lens container, which is a violation of the FDA and Federal Trade Commission regulation that contact lenses have. I immediately e-mailed their customer service department, and didn’t hear a response back for about... Read More

B
Brubro
4/22/2024
Bait and switch! Run away! They offer a reasonable rate with a legit rebate from Biofinity that anyone can get from their eye care professional (including toric, currently $135 with four boxes), then slam you with $99 worth of made-up "Taxes and Fees." You can go ANYWHERE and get your lenses cheaper than at lens.com. Heck, Walmart offers the same lenses for just over $50 each. The total should be $71.96 for these lenses based on the all the pages, after rebate (17.99 ea, after rebate X 4) plus a reasonable shipping, call it $10. The total should be 81.96 (after rebate). They wanted to charge me $315.87, $180.87 after rebate. This is the definition of bait and switch! This... Read More

obenzone
4/17/2024
The dishonest practice of doing business. They sell for one price and charge another.

Miles N
3/23/2024
I could not see through the lenses they sent me so they sent me another pair and the same thing happened. I had sent them the correct prescription. Never again.

E
Erik
12/13/2023
I placed an order from Lens.com on 11/7/2023. After a week of not receiving the order I contacted their support team and found out that their system had changed the address I entered (using the USPS system) and had shipped to the wrong address - I entered the same address for both the billing and shipping address, however, conveniently the billing address was not changed. The first agent I talked collected my correct address and said the order would be reshipped. After another week of waiting I contacted customer support again who told me that the contacts were at their warehouse waiting to ship and I would receive an email confirmation when it shipped. I waited two more weeks and... Read More

jge514
10/16/2023
Extremely upset with this company! Ordered Halloween Rx lenses on 9/6/23, sent my Drs prescription with order to spore up process. After 3 wks I decided to contact them in regard to any shipping information. Well, since that timeframe, I have received nothing but lies! As of last Thursday, the supervisor called me and told me there was an error sending to supplier, but has since been corrected and they are shipping out right away and I should receive either Friday or Monday. Well it’s Monday and no lenses in mail. I contact again and was told due to an error on their part, I will not receive my lenses and they cancelled order! I can’t believe this is how they treat customers. I have... Read More

Larry H
9/23/2023
I ordered contacts from this company in 2018 and had no trouble. Imagine my surprise when my $150 order became $275. Never order from this company. Th extra $100+ fees were hidden and never came up when the contacts were ordered.

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