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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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VISIT SITE

With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

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Price Matching

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Prescription Assistance

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Schedule Eye Examination Online

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Types of Contact Lenses

Colored

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Toric

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Vial

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Bifocal

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Multifocal

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Disposable

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RGP

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Contact Lens Brands

Air Optix

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Acuvue

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Biofinity

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Dailies

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Focus

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FreshLook

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ProClear

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PureVision

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SofLens

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Extras

Eye Drops

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Contact Solution

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Contact Cases

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Lens Inserter and Remover

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Shipping and Handling

Free Shipping

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International Shipping

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Standard Shipping Period

5-7 Business Days

Order Tracking

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Customer Support

Phone

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Email

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Returns

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Live Chat

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Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.

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204 Customer Comments & Reviews

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psates
5/16/2023
Rebate now takes up to 18 weeks…not the 12 they have on website…still waiting for mine…last time I buy from here. With that said…contacts were overpriced…find another site

Rick S
5/10/2023
BEWARE THEY ARE CROOKS. SENT ME WRONG PRESCRIPTION A .25 . who in the world needs a .25. they even callled my doctor to confirm my script adn still messed it up. script was 1.25. EVEN THOUGH THEY MESSED UP THE CROOKS WONT REFUND MY MONEY. NEVER USE THEM. BEWARE

scp.stjohn
5/1/2023
This company promises rebates on the purchase of lenses. The rebates can take at least three or more month to arrive, if they do at all. On more than one occasion and recently they have invalidated the rebate because they say that their rebate center did not receive the mailed forms. If they wish to give a rebate they should do so at the point of purchase - not by taking months to issue a rebate card that results in more plastic pollution.

paulkoerwitz
4/8/2023
The rebate is just a scam designed to charge you higher prices. I placed a 6 month supply order and sent the rebate in immediately. I had to reorder the contacts after sic months and and not yet gotten the rebate I was supposed to. The rebate came after the new order. 6 months? Are you really kidding me? Lens.com is just hoping that we forget to send in the rebate or that they can find something wrong and deny it. They was to use our money for six months. Other providers have similar prices compared to the after rebate price without fronting the money so they can sit on it and maybe not pay it back. A JOKE!

paulkoerwitz
4/8/2023
The rebate is just a scam designed to charge you higher prices. I placed a 6 month supply order and sent the rebate in immediately. I had to reorder the contacts after sic months and and not yet gotten the rebate I was supposed to. The rebate came after the new order. 6 months? Are you really kidding me? Lens.com is just hoping that we forget to send in the rebate or that they can find something wrong and deny it. They was to use our money for six months. Other providers have similar prices compared to the after rebate price without fronting the money so they can sit on it and maybe not pay it back. A JOKE!

g.langnik
3/26/2023
 I intended to purchase 4 boxes of contact lenses at $31.74 per box. They advertised $9.24 per box if I ordered 8 boxes, which would have been $73.92, instead of $253. 92. When I clicked "checkout" the total was$485.79!!! They added $213.92 in "tax & fees", which is an additional 85%. I clicked the "chat 24/7" line and the rep did everything possible to avoid explaining what "fees" were, since tax would be no more than $22 in any state. I had to ask SIX TIMES, but he finally was forced to admit that "fees" were: "This includes calling your doctor on your behalf, doctor's fees since we need to verify your prescription, and handling and processing your order. If the customer has a valid... Read More

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radamacher5
3/25/2023
Claim they have "millions of contacts in stock", however, they did not have mine. It took them more than a week to alert me to the fact that they had to order them from the supplier and could not confirm date my contacts would arrive in their warehouse. From time order placed to time contacts received was one month. Customer service is awful...

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rebecca
3/20/2023
This company has gone down hill. I ordered from them in the past and received my rebate without an issue. However Nov 2022 I mailed the rebate following the instructions to fill out the form and cut UPC from box. They claim they never received the rebate. I recommend not ordering from Lens.com with their scam rebate process.

jaspersonr
3/18/2023
Have been a customer for many years but, no more. My July order for 4 boxes had a rebate which didn’t arrive until December. My reorder of the same was made in Dec and was not delivered until February. I had to go to Costco for lenses because I ran out. After getting the Lens.com order in February I tried to apply for my rebate and was told my order did not qualify for any rebate. Without any notice to my reorder they must have changed their rebate terms. When I called about this issue they basically told me tough luck, wished me a good day and thanked me for calling Lens.com. Not only could they not get the rebate issued in a timely fashion, they say 10 weeks and it was 20, they... Read More

Jerilee L
3/6/2023
I WILL NEVER...REPEAT NEVER be purchasing from Lens.com again! Their scammy pricing is only the price one pays after doing a very dangerous and tedious cutting out of ALL UPCs thus literally RUINING the boxes that you store your un-used contacts in......ludicrous since they are the ones that sold me all the boxes. Sad they had to make this process even more then it was originally..I'm OUT now. THEY will never see another dime of my money! And I plan to keep rate rate rating so everyone is alerted of their LAME business tactics!

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