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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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204 Customer Comments & Reviews

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Peter T
3/4/2023
In the end it's better to buy from somewhere else and forget the rebate. I've been waiting for my rebate for six months. It also feels Lens sells lower quality lenses.


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Bill L
2/28/2023
William L Rebates took 7 months to be sent. When I tried to use my 2 $85 debit cards the balance on both was $0. Somone had stolen all of my card credit. REBATES ARE A SCAM !


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Bill L
2/28/2023
William L Rebates took 7 months to be sent. When I tried to use my 2 $85 debit cards the balance on both was $0. Somone had stolen all of my card credit. REBATES ARE A SCAM !


akrokraken
1/24/2023
They will NOT give you the Rebates, I will never order from here again and neither should you! You literally have to keep on them and fight just to get some of your money back


Louie M
1/20/2023
Lens.com doesn't care about the complaints of the delayed rebates. Was on phone with card portal people for 45 minutes and they said they would transfer me dept that handles that. After 15 minutes it was answered by VERIZON WIRELESS card dept who had no idea what I was talking about. Called Lens.com and they said yes there has been some delays but they had no control over rebate company. WHAT you contracted with them for the fullfilment. He said wait another month or so and if still not received after 6 months since order they would have it reissued and what wait another 6 months. It seems like it's all a scam to get your order and will do nothing to help out. Been a customer of Lens.com... Read More


morganbeth1016
1/19/2023
Do not purchase from this company and expect to receive the rebate that is promised. It's been 6 months. Please save yourself money and just purchase elsewhere.


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Nicole
1/10/2023
The product is fine, but you pretty much might as well forget the rebate. You're better off in the end, buying elsewhere. You will pay a little bit more than the advertised price from lens.com, but you will pay less in the end when you realize you are not getting your rebate as advertised. It's been 7 months since I sent off for the rebate & sti no rebate. Every time I call, it's the same.... "It's still processing."


Tiana O
1/10/2023
Promised rebate may take up to 8 months, communication is poor. Delvery is good.


indyrkf
1/9/2023
FEES! If I could give a negative number I would. My product order was approximately $129. My taxes were $9. The fees charged were $90+, not including shipping!!!!!! $90+ !!!!!!!!!!!!!!!!! Highway robbery and taking advantage of patients, especially those who don't have insurance to cover such things.


nminkus1
1/6/2023
Pretty much same complaint as everyone else. Rebates are a joke. Last rebate from an order took 6 months. Now it's taking longer. Order placed 6/23/22. Still haven't received the rebate so this is not a one off. Their service level excuse is a joke. I have received other rebates in a short period of time so there is no excuse for what's happening. Also, keep an eye on their fees section when you make a purchase. It's ridiculously high. When I asked for a breakdown of that cost, I was told they couldn't give it to me. That's a joke.



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