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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

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Price Matching

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Prescription Assistance

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Schedule Eye Examination Online

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Types of Contact Lenses

Colored

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Toric

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Vial

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Bifocal

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Multifocal

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Disposable

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RGP

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Contact Lens Brands

Air Optix

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Acuvue

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Biofinity

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Dailies

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Focus

✗

FreshLook

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ProClear

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PureVision

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SofLens

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Extras

Eye Drops

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Contact Solution

✔

Contact Cases

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Lens Inserter and Remover

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Shipping and Handling

Free Shipping

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International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

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Customer Support

Phone

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Email

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Returns

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Live Chat

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Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.

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204 Customer Comments & Reviews

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Timothy V
1/5/2023
The contacts are fine, just like every other provider. The issue is the rebate process. It takes months. But the worst part is that you have to cut up all the boxes that you bought. So I bought 8 boxes, a year supply and it is expected that I open every box and cut out the bottom of the box where the barcode is. Now if I did that I would be sitting here with 720 loose contacts that I am supposed to deal with. They are in strip of five together, so 144 strips of contacts with a very thin foil protecting the contact. Absolute ridiculously poor policy. So I have decided that returning them is the better option. The rebate is not worth the trouble and time you have to sink into it.

rpsmith1403
12/27/2022
I have been a lens.com customer for many years. The service/processing on my orders has been efficient. But the rebates are a different story. I currently have outstanding rebates from orders in May 2022 and October 2022. The disclaimer about supply chain issues was understandable earlier this year, but the supply chain issues are long gone. This is starting to feel like a bit of a scam. The quoted prices are based on the rebate, yet for my May 2022 order, almost 7 months have gone by. The fact that lens.com has had no communications about this is poor. Sure, I can look up the status, but a good customer service organization would do special follow-ups. After all, the rebates are a big... Read More

normanhearst
12/23/2022
Their "rebates" are a scam, intentionally designed not to work as advertised. After 4 months, I still have not received my promised $75 rebate. Their site says all steps have been completed but it hasn't been mailed out yet. That's what it has said now for two months. When I contact them, they say "We are working very hard to mail out rebate cards in a timely manner." Yeah, right. In the future, I will take my business to someone who doesn't lie to me and play stupid games.

badlands17
12/18/2022
I put in an order with Lens.com in August with the same $105 rebate offer others are complaining about. We are over halfway through December and I have yet to receive the original rebate from August. I contacted them once and did get some kind of excuse that it was a supply chain issue. Seriously! I've checked on their rebate tracker site a couple of times and it shows "Card Fulfillment by Visa Card Processor". So it's ready to go. Just waiting on "Card Mailed by Visa Card Processor". Guess the post office must having supply chain issues too. SMH

Tara L
12/18/2022
Where is my rebate? Lens.com received my rebate 7/4/22, it is now 12/18/22 and still nothing. The rebate hasn't even been mailed yet. Customer service is a complete joke.

jonnieweber
11/27/2022
I have ordered from this site for YEARS until now. I find it very interesting that they boast about their $28m in rebates and I have waited for my rebate for 5 months. Let's see interest on $28m over 5 months.....sounds like a money maker at the expense of your customers!! I ordered contacts on 7-1-22 as of Thanksgiving weekend I still do not have the rebate. The so called customer service desk they don't have the raw resources. Let me see you can get high tech materials for contacts that you sell but you can get plastic for a rebate card....... What a joke! They also told me there was "nothing they could do." No offer of refund NOTHING. I will never shop this site again!... Read More

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S S
11/23/2022
Don't believe their rebate. I submitted my rebate form several months back and I still haven't received my rebate yet. And their agent tells me that they can't give any ETA for the rebate card.

Erin J
11/19/2022
Bait and switch company! Tried to sneak in over $100 in "taxes and fees" during checkout. Are you kidding me?!

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Scott
11/16/2022
Check all of the Better Business Bureau complaints before you do business with this company. I mailed in my rebate but Lens.com claim they never received it. Yet on the website rebate center they post this notice. Notice: The service levels of our rebate vendors have been seriously impacted by global raw material supply chain delays. Rest assured you will receive your rebate. So, they didn't process it because of "rebate vendors have been seriously impacted..." so I'm out $95. I even pointed this out to the support chat but they just said tough luck. I'll never do business with this company again

xjjt216
11/15/2022
I just tried to order 8 boxes of contacts. Total came out to be $418, but they wanted to charge me $197 of taxes and fees!!!!! THAT IS 47%, Are these people CRAZY??????????????????!!!!!!!!! I called the company and was told whatever the calculation came out to be, it's CORRECT. DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!

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