We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more

Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.

With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


Leave a comment for Lens.com
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

204 Customer Comments & Reviews

Loading Reviews ...
R
Ryan
3/8/2019
I will never order anything from www.lens.com again!!! By far the worst customer service I've ever dealt with. It took them two weeks to let me know that my contacts are not in their possession. So when I called them to check on my status, they stated that it will ship the next day. Two days later, no update so I called again. Again, another representative saying the contacts are not here. I got a little confused by that statement. If they are not there, where are they? and Why are they not there if you clearly have them available on your website!? So after many phone calls, I decided to cancel my order and now I'm waiting on my refund.


P
Peter
1/31/2019
I will never use Lens.com again and highly recommend anyone to find another company. Many issues: a) they took over 1 week to verify my prescription with my eye doctor; b) 2 weeks after my order was placed I had not heard so contacted them, was told that my lenses were on back order but should ship shortly; c) when my lenses arrived 3 weeks after ordering one eye was incorrect - after repeated calls to Lens.com and my eye doctor Lens.com was able to confirm they had screwed up and would ship me the correct lenses; d) several days later I received an email saying I had been credited for the 2 wrong boxes, I then called and was told I would have to reorder the proper lenses - directly... Read More


Alicia D
11/14/2018
I am VERY disappointed in my contact lens purchase from lens.com. I ordered contact lens on October 15 and scheduled to receive them between Oct. 26-31. However, by October 31 I had not received a shipping notification. I called the company to be told that the contact I ordered were OUT OF STOCK the day I ordered them. There was NO information on the website about the contacts being out of stock. I never would have placed the order in the first place if this was the case. I asked them to contact me to let me know when the lenses would be in stock and I was never contacted. When I called again, I was told the lenses were in stock and that they would be overnighted to me. This information... Read More


L
linlin l
3/19/2018
Where is my refund??? After 2 weeks waiting after I submitted my first complaint on lens.com, I STILL NOT RECEIVED ANY CHECK!!!! The lens.com just "promised" to refund, but you will never get your refund! Please do not trust the refund policy. After I submit my first complaint, they admitted that I did return 12 boxes not 4 boxes, they tried to lure me to delete the review. I promised to delete the review after I received the refund. I guess they just don't care any customer feedback!!!



Our Partner
  • 100% Money Back Guarantee
  • Hassle Free Returns
  • No-hidden Shipping Costs
  • Track Order Status
  • Re-order Online