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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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204 Customer Comments & Reviews

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hughes.sd
3/12/2021
Very disappointed. Buyer beware - their rebate cards expire and they provide no recourse to retrieve the funds owed to you if you do not use the cards in their timeline.


Debbie S
3/11/2021
Their website is very misleading it showed what i ordered for LOW PRICE $39.99 when in fact they are z$72.99 because of their so called processing fee! So stop hiding your fees and put the price you are really selling the contacts for~I think its deceptive and dishonest ~ So in other words it cost an additional $33 per box for processing~


R
Rita S
2/7/2021
HIDDEN FEES!!! TOTAL AT CHECKOUT DOES NOT SHOW UNKNOWN PROCESSING FEE AMOUNT!!! Original ordering process seemed to go well and the correct price I was expecting per box plus shipping showed at time of placing final order. Was supposed to be eligible for a rebate offer, which would still make the total even with shipping costs less than going to Sam's Club to get the same order. However, when the charge came through on my credit card it was MUCH higher than was shown when I placed the order. A phone call to customer service wasn't helpful as the rep said all fees were clearly shown on their website where it is stated that they charge a processing fee. I went back to their site and... Read More


S
Sheila J
1/31/2021
I clicked on the 90 days supply box online and ordered two boxes of each lens. They sent me 4 boxes of 30 days supply. I called them and informed them of the order. They offered to send me the reciept showing the 30 days supply order and did not offer to correct the error. In addition, they charged me $58.80 processing fee to send me the four small 30 day boxes. I told them I wanted to send the contact back. I was informed that they do not refund the processing fee. In summary, they messed up my order, refused to correct it, charged me as much in processing fees as the very small lightweight boxes cost and refused to refund their exorbitant processing fee. Do NOT order from these... Read More


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a g
1/1/2021
Would give only 1 star, except they did send the correct product and the phone support people were OK, though didn't always have accurate info. If not for those 2 things, 1 star. My first and last time to order from this co. I've been getting contacts online for over a decade from various companies. This was the worst. Not only did they wait over 3 days to tell me that the contacts I had ordered weren't in stock (why wasn't I informed of that when I ordered???), the email I was sent to inform me was remarkable for its: -lack of apology to me -lack of acknowledgement that I might be inconvenienced by a week delay in receiving them -stating "there's nothing you need to do" when I... Read More


I
Isik
11/23/2020
FRAUD ALERT!! I ordered two sets of contacts from this website for myself and my family member. My credit card charged for both before shipping. One "shipment" has tracking available and it shows it was never delivered to USPS. The other has no tracking number. I called twice. They promised they were going to ship again. They never did. It has been exactly 1 month and 14 days of waiting I cancelled the order and told them to refund me. No refund yet. It has been 5 days. I will have to dispute it with my bank. Do not do business with these people. Complete fraud. I am writing this as their almost 10 year long customer. I am not sure what happened to them but they do not deserve anyone's... Read More


speedskier
10/13/2020
HORRIBLE ORDERING EXPERIENCE I uploaded my contacts prescription in PDF form. Next day they said they cannot see PDF's and they are not an acceptable format. Next day I uploaded a JPG that I converted from PDF (which they could of done) and they responded: cannot fill prescription as it does not match. When in fact it matched perfectly. They are run and managed by idiots and any savings is not worth the frustrating customer experience and days wasted in receiving your order.


dalemcgiffin
6/11/2020
The company offers low per box pricing but a high processing fee. I was a repeat customer for years with a small processing fee, this time it was $48. Will never use again. BAIT AND SWITCH, advertising is deceptive.


muddog1976
6/2/2020
The shipping cost of 52.13 for 2 boxes of lens was an additional 61.11 = total 113.24 Plus they cancelled my order 4 times - No same answer why but order over phone; Extremely disappointed - Ask for an explanation on shipping cost more than the contacts None could answer it; called 4 times.


joybiji123
5/23/2020
Don't ever fall for their rebate offer. They have no intention of sending it to you and will continue to make excuses even after multiple attempts



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