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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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VISIT SITE

With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

✔

Price Matching

✔

Prescription Assistance

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Schedule Eye Examination Online

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Types of Contact Lenses

Colored

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Toric

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Vial

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Bifocal

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Multifocal

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Disposable

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RGP

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Contact Lens Brands

Air Optix

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Acuvue

✔

Biofinity

✔

Dailies

✔

Focus

✗

FreshLook

✔

ProClear

✗

PureVision

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SofLens

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Extras

Eye Drops

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Contact Solution

✔

Contact Cases

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Lens Inserter and Remover

✗

Shipping and Handling

Free Shipping

✗

International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

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Customer Support

Phone

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Email

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Returns

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Live Chat

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Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.

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204 Customer Comments & Reviews

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ralphpfrank
11/18/2021
The rebate option is a gimmick. You purchase, have 10 weeks before it expires, but have to wait 2 weeks before you can apply for the rebate. By that time many of us have forgotten the rebate or set it aside, we are only human. Once I came back to it I was ~1 week beyond expiration and there are no policy exceptions. Don't count on the rebate when pricing or making a decision. I will purchase elsewhere next time.

debbie.dillard
11/18/2021
They’re charging high processing fees and it doesn’t show what that price hike came from and doesn’t show till after you hit purchase. I could not figure out where a $20 dollar extra charge was coming from on 2 boxes of contacts I ordered. I called and I was told it was a processing fee and it did show on my end what it was going to. As much online ordering I have done in my years at different places, I have never been charged a processing fee or a charge for using my credit card. I want order from them again and plus there’s other online contact sellers that offer free shipping. Lens.com doesn’t. Or they always charge me shipping.

R
Rachel
11/15/2021
Their customer service is awful. Did not receive my rebate. They would do nothing to help and I have been a long time customer. There isn't a low enough rating to give them

thakur.pankaj
11/11/2021
Very rude support even for long term customer. Been a customer for 9 years and no empathy or help provided.

D
Deborah M
11/10/2021
Bait and switch by Lens.com. They advertise on "Google Shopping" $18.44/per box for CooperVision 90 day proclear contacts, free shipping, no minimum purchase (see attached pic) but when you click on offer they want you to pay $48.29/box and then do a mail in rebate that will only take the price to $31.62 a box. I talked to Lens.com supervisor named Candy and asked for the advertised price of $18.44 and she refused and said the price is wrong on Google. I would like to buy up to 4 boxes at the advertised price of $18.44 without rebate and receive free shipping.

renuka.nayak
10/30/2021
No longer a fan - did not get rebate and felt scammed. I was a lens.com customer for many years because of competitive prices and good overall service. Then in 2020, I realized that they tacked on an unexpectedly high service fee (higher than in previous years), which made their prices comparable to others in the market. I put in a rebate, but didn't get the rebate because it was lost in the mail. When I called them several months later, in part because of the COVID-19 pandemic, they said my rebate had expired (though how would I know since I never received the debit card) and the funds had been swept away. I spoke several times to several different people who made false promises that... Read More

J
Jeff S
10/19/2021
SCAM!! DO NOT BUY FROM LENS.COM! Their marketing of low cost lenses is ONLY true if you are able to navigate their trickery! You pay more upfront than you would at your eye doctor, but their hook is that they will REBATE you money back (found out later it is in the form of VISA CARDS)....IF you are able to follow their terms to the letter! Any deviation of those terms and they WILL NOT honor the rebate. It is hinged on a timing requirement of how long you must wait after delivery of your contacts, to then go online and print a rebate form, AND THEN mail the rebate form into a rebate center address, after which they have a specified time to process said form. IF all of that does not... Read More

rick.carlock8
10/4/2021
complete bait and switch. rip off. they show my price per box after applying the rebate . it's just a misleading price. they will be reported to BBB. they promise a rebate of $150 for my order and then I find out I have to wait to receive the order before I have to jump through hoops to file the rebate request. But wait - you don't get cash or a check, (you get a prepaid credit card (ok so not too bad) but you don't find this out until you complete your order. all along the way you are shown your net prices Then they will take up to 10 weeks to process your rebate card. [REALLY, YMBK] This is the most misleading bunch of crap I've ever seen. I hate being misled and entrapped... Read More

A
Ame
9/16/2021
I have not received a $100 rebate. I've called the company five times and keep getting a run around. A supervisor has yet to call me back as promised. Today I called again and was told the rebate was shipped to the wrong address on 4-8-21. The lens.com rebate center won't reissue it since it's been over three months. Instead, they'll give me a $100 credit on the next order. TOTAL SCAM!!! I plan to take my business elsewhere.

mark.miller4477
8/12/2021
Waited over 3 months no 100.00 rebate I have been waiting for my $100.00 rebate since 5/26/2021. The rebate was promised  to arrive 7/30/2021 and never arrived. You also charged me for the free shipping and credited my account.. When am I going to receive my rebate. Your company is awful. Can you just put the credit on my discover card for all of these inconveniences or send the rebate via fed express so I actually received what you promised me? Please contact me ASAP if you what me and my fri9ends and family to ever use your company again.. I contacted your company several times by phone and now through e-mail and never received my 100.00 rebate,  

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