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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
204 Customer Comments & Reviews - see all comments
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VISIT SITE

With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

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Price Matching

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Prescription Assistance

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Schedule Eye Examination Online

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Types of Contact Lenses

Colored

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Toric

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Vial

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Bifocal

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Multifocal

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Disposable

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RGP

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Contact Lens Brands

Air Optix

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Acuvue

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Biofinity

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Dailies

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Focus

✗

FreshLook

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ProClear

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PureVision

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SofLens

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Extras

Eye Drops

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Contact Solution

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Contact Cases

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Lens Inserter and Remover

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Shipping and Handling

Free Shipping

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International Shipping

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Standard Shipping Period

5-7 Business Days

Order Tracking

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Customer Support

Phone

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Email

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Returns

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Live Chat

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Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.

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204 Customer Comments & Reviews

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saholmesaia
8/11/2021
The rebates cards DO NOT WORK. You go to use them and they are rejected. RIP OFF.

O
Orsolya
7/26/2021
Horrible. I ordered my lenses over one and a half months ago. Every step was a hustle (dealing with the prescription, not having the lenses in stock etc etc). When I thought that things were finally in order I was told that they couldn’t charge me and so they won't release my order. In the last 3 weeks, I’ve been calling, messaging, sending every proof they are asking for (bank statement, letter from my bank, screenshots, transaction ID) that proves I was charged. They still say they didn’t get the money, my order is still on hold until they figure out what went wrong. I hope one day I will get the order I placed and paid for 1,5 months. I will never order from them. I wasted A... Read More

tinaabdoo7
7/20/2021
Also was scammed by Lens.com. I ordered the end of December 2020 and ordered 4 boxes of Avaira Vitality lens for 31.99 a box. Total for my lens were $127.96 with 7.95 in shipping, then a processing fee of $102.37 was added on top so my total was $238.28 for 4 boxes. I did not understand and when I called they kind of fluffed off like I was going to get a rebate back but the rebate was only $35 total which I did not get because they said it was not processed or received. WHAT A TOTAL RIP.

Donna M
7/10/2021
I was a repeat customer for a few years . I ordered contacts like I usually do. I moved two years ago hadn’t been a problem until this last order. I got my lenses in a timely fashion that was the usual for lens .com only problem is I was supposed to get +350 I received +300 at my address that was updated in their system I called to rectify the problem the guy said they would be out the next day so I figured a delivery would be Tuesday the 5th of July every day after I checked no contacts . I can’t wear my glasses because I haven’t updated them due to wearing contacts daily. I called them back on Friday the lady I talked to said they were delivered on Tuesday the 6th to my old address.... Read More

juliebeckis
7/1/2021
Completely disheartened by dishonesty of lens.com at not paying rebates that are promised, even though the correct procedures were followed. Instead of customer service, I only receive defensive conversations and then magically, all records of rebates owed are taken out of my account. Absolutely shameful! And even though I have been a loyal customer for years, I will never purchase a single lens here again!

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Eric J
4/29/2021
Advertised price was 36.99. Little did I know there was a hidden process fee of $73!!! I had to contact customer service because i couldn't believe this. They don't explicitly tell you that there's a fee when you're checking out. It just appears at the total. FRAUD FRAUD FRAUD. False advertising entirely. It's really terrible business practice.

carolinefeldner
4/24/2021
Bait and switch. They advertise a price and then double the price per box as a processing fee when you go to check out. I tried to ask customer service about the processing fee and they were so unhelpful and uncaring. Never ordering from them again.

J
Joan J
4/14/2021
BAIT AND SWITCH! BEWARE! A hidden processing fee, which for me was NEVER listed on my receipt, was added to a $24.99 per box of Accuvue contact lenses. Ordered 3 of each, total 6 boxes, so you would think $160 plus processing., right? Delivery was listed as FREE. The total was $311.!! I called and they had no answer for the amount the fee was, and so I cancelled my order immediately! This should be addressed with the Better Business Bureau! To me, this is a SCAM.

cwoodcheke
4/12/2021
I had always been a satisfied customer of Lens.com until my recent order. On my recent order they added a "processing" fee charge of $53 for 3 boxes lens that totalled $82, that's 65% of the price. Seems to be very exorbitant "fee" for "processing". I don't ever remember being charged that much in the past; if i have, then shame on me for not realizing! I understand everyone needs to make a profit, however, this really seems excessive and i didn't even get any special mailing services either. Next time i need to purchase lens i think i'm going to shop around as it's buyer beware. Needless to say, I am very disappointed.

J
Jim L
4/9/2021
Deceptive Practices! What do you call it when a company lists a discounted product price and then doubles the price at the very end of the checkout with a "processing fee" that matches the product price? How about deceptive?! Thanks lens.com for blatantly lying about the price and wasting my time - and everyone else's who reasonably expects to pay a stated price only to have the price doubled at the very end of the process, after selecting type, quantity, entering personal account info, prescription info, and proceeding to checkout. Has this ever happened to anyone shopping on Amazon or any other reputable online retailer? Probably not. I called to confirm this practice and was... Read More

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