We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more
  1. Home
  2. Hearing Aids
  3. Eargo Review

Eargo Hearing Aids Review


ConsumersAdvocate.org Rating: 4 / 5 (Excellent)
250 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
 
See Details
CALL NOW

How is Eargo rated?

Breakdown

4.0/5
Hearing Aid Style
3.5/5
Features and Price
4.4/5
Battery Life
4.0/5
Customer Experience

Overall Rating: 4 / 5 (Excellent)

Eargo hearing aids help wearers process and understand speech more clearly, amplifying mid and high auditory frequencies. The company's products were designed by an ENT surgeon with more than thirty years' experience in the field with thousands of patients. Products were subsequently tested by audiologists and hearing professionals before being put into production. Since wearers generally need time to readjust to the hearing audio frequencies they may have missed for years--similar to how eyes adjust to glasses or contacts--Eargo has built a team of licensed personal hearing professionals to help each client through this process.

Eargo Product Offerings

Hearing Aid Style - 4 / 5

Eargo devices are extremely discreet. They're so invisible, you truly have to look very closely to see the tiny black end of their hearing aids. Eargo is also very attentive to comfort. Their patented Flexis, made from medical-grade silicone, help their devices rest comfortably in the ear and allows natural, ambient-lost frequencies to pass through into the eardrum.

The company's newest product is the Eargo 7, which automatically optimizes the soundscape as you move between environments. The Eargo 7 ifeatures Sound Adjust+ with Clarity Mode, a powerful capability that automatically adapts your Eargo devices to your current sound environment. The Eargo 7 is competitively priced when compared to traditional hearing aids at $2,950 for a pair of devices. It provides 16 hours of continuous use an overnight charge up to 2 days of portable power with the contactless charging case. All of Eargo's products are distinguished by excellent on-demand support from hearing professionals for as long as you use your device.

Eargo's other products include the Eargo SE, a virtually invisible CIC hearing aid that is cleared by the FDA. The company's newest product is LINK by Eargo, the company's first earbud-style OTC hearing aid with 5.3 Bluetooth. Both products benefit from rechargeable batteries and four preset sound modes to optimize your hearing experience.

Eargo kits come with left and right devices, two sizes of Flexis (regular and large), charger units, cleaning tools, and more. Every purchase comes with free lifetime support.
Product Type
True Hearing Aid
Types of Hearing Aids
CIC
ITC
Battery Life
Overnight/6 hour charge for all day use
Accessories
Charger Plate
Cleaning Kit
Bag
Mobile App
Charging Dock
Hard Case
Bluetooth
Enhanced Clarity
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Digital Noise Reduction
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Wind Noise Reduction

Eargo Additional Services

Features and Price - 3.5 / 5

Eargo hearing aids offer a wide variety of features to improve customers' hearing experience and provide added convenience. These include preset sound profiles, digital noise reduction, digital feedback reduction, wind noise reduction, and Bluetooth and internet connectivity. The Eargo app makes customizing your devices one-tap easy. But if you need some help, Eargo's hearing specialists are available by phone or video to walk you through the process. Support is unlimited and lasts a lifetime.
Financing Available
Yes
Trial Offer
Yes
Trial Offer Period
Free Shipping
Yes
Online Hearing Test
Yes
Modes of Contact
App
Phone
Chat
Email
Web Form

Eargo Pricing

Battery Life - 4.4 / 5

Eargo's battery delivers 16 hours of service after an overnight charge. That's enough charge to last most people a full day, however, you certainly won't want to forget to plug in your devices overnight or you may not be able to use them the next morning.

Lowest Price (1 unit)

$799 for a pair

Highest Price (1 unit)

$2,950 for a pair

Eargo After-Sale Service

Customer Experience - 4 / 5

Every Eargo customer is assigned a licensed hearing professional for assistance after receiving the device. Customers are then able to book an introductory call and subsequent support calls as needed until they feel comfortable using the device. Eargo offers two types of warranties that come standard with its products. There is a 12 or 24-month manufacturer warranty that covers manufacturing defects. This will be void if the wearer modifies or damages the unit(s). Eargo also includes an uncommon loss & damage warranty which will cover devices that are lost or damaged beyond repair. In such cases, the company will send you replacements at a discounted rate.

Eargo's website also features live chat, an extensive FAQ section, and a library of videos where customers can learn more about the company's hearing aid technology.
Warranty Length
One or two years, depending on model
Warranty Extendable?
Yes
Warranty Coverage
At the time of original purchase, Eargo provides an original warranty on all hearing systems, including hearing devices, chargers, power cords, and USB plugs. The original warranty covers unlimited repairs and one-time loss/damage coverage per unit. The Eargo warranty begins on the date that the new system is received by the client.
Text of Warranty
click here
Deductible/Copay
No

Eargo Reputation

Reputation - 4.6 / 5

Eargo earns an average rating of 4.6 out 5 stars on Trustpilot and is rated A+ by the Better Business Bureau. It is an accredited business with the BBB since 2016.
BBB Rating
A+
Trust Pilot Rating
4.6 out of 5
Date Collected
2024-07-11
Year Founded
2011

Company Profile

Full Name
Eargo Hearing Aids
Company Website
https://eargo.com/
Headquarters
1600 Technology Dr., San Jose, CA, 95110

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Eargo Hearing Aids
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

250 Customer Comments & Reviews

Loading Reviews ...
C
Chris
9/12/2022
Best hearing aid I've ever owned best customer service best everything. Outstanding service in every capacity

maryellenjust
9/8/2022
I love my Eargo (one ear). The support is fast and phenomenal.

mjlantier
8/29/2022
I bought the Neo set in 2017. Charger was only supposed to be good 3 years or so. It's still charging. I use them during the day. I bought the Max set with the phone app for fine tuning last year. They are remarkable!!! I can understand dialogue on the TV at night without blasting the volume (which didn't help anyway) because you can program the bass and treble levels for each ear. I am thrilled with these hearing aids. Yes, I'm in about 4k, for 2 sets, but so worth it!

kknaji68
8/25/2022
2nd to None Hearing devices with nano technology. Professional follow-up from day 1.

ginasdiamond
8/24/2022
Great customer service and detailed videos of how to use the product.

E
Eddie R
8/23/2022
Excellent product, and price. The staff is knowledgeable and professional. A company that I believe will be with me throught my experience with Eargo.

jandbg15
8/22/2022
These devices are exactly what I need. I don’t want to have a device hanging on my ears so others will see how old I am! They are easy to use, to maintain, and to adjust. All good!

M
Marty
8/18/2022
Excellent company. Great product and the best support. I am now a believer in Eargo!

Mark F
8/15/2022
I’ve had several iterations of Eargos and each one has been a significant improvement over the last. I am currently using Eargo 5’s and ran into the same gremlin I’ve had with all pairs: charging issues. However I will say that they have always stepped up and made the corrections I’ve needed in a timely fashion. I love the continence and sound quality I get from my devices.

helomech1973
8/9/2022
Just got them in last night. So far so good. My last 2 sets of hearing aids cost 4 times as much, and these are more comfortable and so far better.

Top Rated
Our Partner

Free sample hearing aids sent to your home

  • Starting at $26/month 
  • Devices made to be virtually invisible
  • Noise reduction, feedback cancellation
  • Stream music and phone calls with bluetooth
READ FULL REVIEW >
CALL NOW
See Details

Related to Hearing Aids

Top Articles
Suggested Comparisons