Eargo Hearing Aids Review
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250 Customer Comments & Reviews - see all comments
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Founded in 2011, Eargo is an award-winning hearing technology company. They have developed Class II, medical-grade hearing aids that are invisible, comfortable, rechargeable, and affordable. The company's direct-to-consumer model makes it easy to purchase a hearing model online or by phone. The company also handles claims directly with FEHB (federal employee health benefits) insurance plans making it possible for qualified customers to easily receive the product at no out-of-pocket cost to them. Eargo is located in San Jose, California.
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250 Customer Comments & Reviews
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i love my eargo its the best i use at work thans eargo
To be honest I was a little skeptical going into my consultation. But what I learned in my discussion with Trish helped me tremendously to get the best out of my EARGO 6 and I feel a lot better with the knowledge gained.
When Jeffrey returned my call and I was having my first conversation with him ever, he made me feel as though I had known him a long time.
Have a hearing problem? Go see a local audiologist and put the money there. These are a good aid for slight hearing loss at best and block what your natural abilities are to some degree, so take your 45 days carefully to evaluate. After they replaced my right one because the handle broke off leaving it lodged in my ear, I decided not to wear mine any more.
Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello David. We're sorry if you have not been happy with your Eargo experience. Eargo hearing aids are specifically designed to help those with mild to moderate high-frequency hearing loss hear better. This type of hearing loss is the most common and is caused by noise exposure or simply natural aging. If you decide that you'd like to give Eargo another try, our support teams would love to assist you with fit and getting you additional replacements if needed. We are eager to make things right with you, if you'd like to reach out to our Client Care team at your convenience! We can be reached by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000.
How can something so tiny make such a positive change in your life ? These little devices are absolutely life changing - virtually invisible in your ear and the service and support from Eargo has been amazing. After having my new Eargo 6's for a week I went to Sunday church and for the first time in about 5 years actually clearly heard every word my pastor had to say. And no one could tell I was wearing top notch state of the art hearing devices. These are really life changing and Eargo really goes out of its way to help you succeed and get the most out of these miracle devices. The staff at Eargo before my purchase and after have been fantastic being knowledgeable - kind - professional... Read More
E
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for the recommendation! So glad to hear that you are enjoying the hearing aids, our service and the support.
I am now on my second set of Eargo hearing aids (currently Eargo 6, previously Eargo 4). I have also purchased and used much more expensive high-end hearing aids from Phonak and Oticon. I can honestly say that Eargo has been the best by far for me. I love not worrying about a wire over the ear getting caught in face masks, hats, glasses, etc, I love the invisibility. Best of all, hearing improvement is as good or better than the other models. Support was excellent. I took the hearing test but then got an additional fine tuning assist from an Eargo audiologist (my hearing in one ear was much worse than the other). ** My only negative, which I hope Eargo will pay attention to: I still... Read More
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
We are so happy to hear that you are enjoying the performance and fit of your Eargo hearing aids as well as excellent support!
I bought 2 sets of eargo hearing aids, the first set failed after taking shower- I contacted customer service and the send me another set for 600$ but they also failed after 3 months- wonder if they send 2nd set that was refurbished? wonder if the advertised warranty for 1 year is just advertising? at present very dissatisfied about eargo. I tried to contact customer service many occasions and only get bots about overshooting hearing aids. hearing aids seem work fine at the beginning
victor ayala m.d.
Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello Victor! We're very sorry to hear that you have not been satisfied with your Eargo experience so far. While the warranty does not cover lost or damaged items, the new hearing aids that you purchased at a discounted rate should still fall under your original warranty (which appears to be valid until 2023). If you are interested in receiving assistance with your devices, please contact our Client Care team at your convenience. Our Client Care team can be reached Monday-Friday 8am-8pm CST by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000.
I have gotten tremendous customer service and help with my hearing aids. Particularly the sound levels and the fit. Especially one of them.
A
Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello Susan! Thank you for taking the time to share about your Eargo experience. We sincerely appreciate your business as well as the opportunity to improve your hearing.
I have a pair of Eargo Neo Hi-Fi hearing aids. Prior to the sale I received excellent attention, but unfortunately after the sale, the technician that I was assigned repeatedly failed to return my calls and completely abandoned me. I have had to communicate solely by computer chats. During my two year warranty period I had to have each unit replaced twice and the charger is now failing 6 months after the warranty expired. I was satisfied with the performance of the product when they worked. But don’t believe any of the hype that they give ongoing customer support after the sale. It is very disappointing.
A
Amanda B
Social Media Special of Eargo Hearing Aids
Official Response
Social Media Special of Eargo Hearing Aids
Hello Raeford. Thank you for taking the time to write about your Eargo experience. We're very sorry to hear that you have not been fully satisfied with your Eargo experience. To avoid any lack of communication moving forward, please know that our Client Care team can be reached Monday-Friday 8am-8pm CST by emailing support@eargo.com, through the live chat function on our website at eargo.com, or by calling us at 1-800-615-9000. We would be happy to assist you, if you would like to contact us at your convenience.
All my research resulted in me choosing the Eargo 6 hearing aids. I needed the best technology, price, and professional support I get with Eargo and I hope to get health insurance companies to understand the conclusion I came to as well.
E
Eargo
of Eargo Hearing Aids
Official Response
of Eargo Hearing Aids
Thank you for choosing Eargo hearing aids!
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