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Unitron Hearing Aids Review


ConsumersAdvocate.org Rating: 3.4 / 5 (Very good)
15 Customer Comments & Reviews - see all comments
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Unitron is a Canadian manufacturer of hearing aids. The company markets its products worldwide and is a subsidiary of Sonova, a Swiss firm. Its products includes in-the-ear (ITE) and behind-the-ear (BTE) designs. They are sold only through hearing professionals.

How is Unitron rated?

Breakdown

2.9/5
Hearing Aid Style
3.6/5
Features and Price
3.3/5
Battery Life
3.5/5
Customer Experience

Overall Rating: 3.4 / 5 (Very good)

Unitron is a reputable, old-established manufacturer of hearing aids. The company is a solid manufacturer of hearing aids whose products are on par with much of the contemporary hearing aid industry. Its product line is not as extensive as some of its competitors, but its products have nearly all of the desirable features of contemporary hearing aids. Since the company does not sell direct to consumers but markets its products through hearing professionals, there isn't a whole lot of information available about its pricing and warranties. Consumers interested in the brand should discuss these and other issues with their hearing professional.

Unitron Product Offerings

Hearing Aid Style - 2.9 / 5

Unitron is offers the most common types of hearing aids, BTE, ITE, and RIC models. It claims that its RIC model is the smallest in the world. Some of the company's hearing aids are rechargeable, which frees customers from having to replace batteries. Unitron does not manufacture the more exotic and less common hearing aids, but its offerings appear aimed squarely at the middle of the market segment. They deliver a solid array of mid-range features.
Product Type
True Hearing Aid
Types of Hearing Aids
BTE
RIC
ITE
Battery Life
All day (rechargeable)
Accessories
Charger Plate
Mobile Phone Compatibility
iOS
Android

Features

  • Preset Sound Profiles
  • Directional Mics
  • Digital Feedback Reduction
  • Bluetooth & Internet Connectivity
  • Telecoil
  • Wind Noise Reduction
  • Binaural

Unitron Additional Services

Features and Price - 3.6 / 5

Since Unitron deals primarily with hearing professionals rather than the consumer market, it may not offer the same additional services as some of its competitors, who have a different business model.
Financing Available
No
Trial Offer
Yes
Online Hearing Test
Yes
Modes of Contact
Phone

Unitron Pricing

Battery Life - 3.3 / 5

Unitron hearing aids are sold only through hearing professionals. The company does not publicly publish its price list.

Unitron After-Sale Service

Customer Experience - 3.5 / 5

Unitron's website affirms that its products come with a warranty, but the portion of the site that appeared to lead to the warranty terms is not functional. Consequently, we were unable to find any information regarding the length and terms of the company's product warranty

Unitron Reputation

Reputation - 4.3 / 5

Very little information about Unitron's reputation is available online. Individual offices of the company have an A+ rating from the BBB, but no consumer comments. The company has no presence on Trustpilot. However, the firm has been in business for over 54 years and does not appear to have been involved in any consumer litigation or regulatory actions. Bearing in mind the relative thinness of reputational data, the company's reputation should be considered as good.
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Negative Reviews
0
Date Collected
2018-03-01
Year Founded
1964

Company Profile

Full Name
Unitron Hearing Aids
Company Website
Headquarters
20 Beasley Drive, Kitchener, ON N2E 1Y6, Canada
Mailing Address
20 Beasley Drive, Kitchener, ON N2E 1Y6, Canada

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15 Customer Comments & Reviews

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Danny T
9/19/2023
When I first got mine, they were awesome. I was able to pair them to Bluetooth and hear sites on my phone in the hearing aids. Suddenly, the app would not pair. Now when I go on the app, it will not even recognize the aids. I loved it at first when I got them. Now, NOT!! Does anybody know if they have a troubleshooting site or a real person to talk to in order to fix this? UGH!!


W
William P
7/12/2023
THEY SQUEAL HAD THEM ADJUSTED, HAD TO HAVE THE SHOP FIX THEY 3 TIMES. MY OTHER PAIR NEVER HAD THIESE PROBLEMS. PROBABLY WONT BUY THEM AGAIN.


Gail C
5/13/2023
I am new to hearing aids so I thought it was just me being the problem until I saw some reviews here. I am not happy with these at all. I hear better on a landline phone without the aids. They have a tinny sound, in a group I can't hear clearly. When I push the button to make them louder or quiet, nothing changes in the sounds. grcollins


ijbateman
12/4/2022
Ivor, pros: Small and comfortable to wear. Good back up service. Blue tooth and phone options. Four modes for listening (automatic, music , noise, conversation in a crowded room) adjusted from mobile phone. Manual volume control. cons: In my experience, automatic and music modes appear to be the same. They seem to automatically change the frequency range. This can be annoying especially when listening to music. The noise mode seems to reduce the higher frequencies and clarity. The conversation in a crowded room mode did not seem to improve anything. My left hearing aid did fail but was repaired under the warranty.


queenhalsel
11/30/2022
I'm very surprised with the reviews because my Unitron bluetooth ones I got in February this year are amazing. They keep a charge for like 10-12 hours. They have literally changed my life!


Don S
1/22/2021
I found the Clara hearing aids manufactured by Unitron and marketed by Audicus were completely useless. The sound was extremely tinny and unnatural. They did not focus on voice and cancel background noise as prominently advertised. Quite the opposite. I could not understand people standing right in front of me as their voices were drowned out by background noise. Further, there was no balance between them. Any sound emanating from one side would be picked only by the instrument on that side. This is not a case of simply getting used to hearing aids as I have worn them for several years. Unfortunately, I found it necessary to return them to Audicus after a single day of extremely... Read More


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Ann
10/13/2020
I have the Unitron Moxi Pro and they are excellent. I had trouble with the rechargeable batteries and new ones and charger will mail to me free. The Z power rechargeable battery company went bankrupt. So your audiologist should be in contact to either free batteries for the remaining warranty or to upgrade for a small fee. I am upgrading to the Discover Next Jump R T. It has blue tooth to both hearing aids versus one. 20 hearing environments vs 7. A simple email to my audiologist is all it took to upgrade. I have never paid mailing costs to return or receive items. I think a lot of what is happening is not Unitron, but with your audiologist. I have a reverse hearing loss, which is... Read More


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Steve W
6/22/2020
I a pair of Unitron hearing aids in Ausust of 2019, the dealer retried at the end of 2019. Since then I had to take my Unitron hearing aids in to another dealer.( the nearest Unitron dealer is 90 miles away). After several adjustment the new dealer had to send in to Unitron for repairs. I had to pay for shipping and handling of $45. I will never buy another Unitron or recommend Unitron


Jerry H
6/23/2019
I have a pair, I would not recommend these hearing aids , they will not hold a charge ! I can only get about five hours of hearing from them. I bought them from Advanced Audiology in Tulsa , Oklahoma. I am not new to hearing aids , this is my third pair. I expected better , and am very disappointed with Unitron and with my audiologist , $5000. is too much to pay for poor performance !


J
J. R
9/25/2018
I have had L and R Unitron hearing aids for about a year and have never received a level of clarity that enables me to hear conversation across a small group of people not ten feet from me nor a person across from me in a booth in a restaurant. Paid $6,000 for the pair from a hearing specialist. Why?



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