Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10731 Customer Comments & Reviews
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I was very satisfied with the service and promptness. Very satisfied customer.
I am thankful for the local business you called for the job.
Terrible Warranty Service. Offered 20% of the value of an item (under counter nugget ice maker) that was quoted by the technician as “clean and well taken care of” and only 2 years old. Also, it’s been a month and haven’t received the compensation offered which is supposed to be in the form of a Lowes gift card. I’m a Real Estate Broker and definitely wouldn’t recommend Choice.
Garage door service was good and on time.
I created claim online and within few days service has provides.I paid the service fee and rest has taken care. Technician was at a time and provide good quality of service .0
CHW is very good about opening a timely claim to repair or replace an appliance or fixture. Now, you may not get an appointment for 4-14 days but I’ve found that their subcontractors are professional, experienced and knowledgeable. I recommend to never use their option to select your own contractor because CHW has specific verbiage that they will and won’t allow in determining if they will replace or repair your item at all or a portion of the repair costs. If your item needs to be repaired or replace above a certain amount, then CHW will require the technician to answer questions and more questions (it feels like..let’s trip the technician up to respond with a reply the 2nd or 3rd... Read More
Quick scheduling response, and the technician was here within 36 hours. He was competent, courteous and helpful with tips to keep our unit running at peak performance. Very pleased with the service all around. $75 well spent.
I would definitely recommend Choice Home Warranty to co-worker. Their quick to respond to my repair needs is amazing .
Technician was really great. Diagnosed problem with my Fridge and fixed it.
Great service received by plumbers sent to resolve our toilet issue
Except the delay in getting the technician to come everything else was good . I hope you will do something about expediting the repairs . I recently used your service twice & the it took almost a week to get the repairs
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.