Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10731 Customer Comments & Reviews
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Hello, all;
I believe the value is here. I actually got what I'm paying for. Sometimes and often, nowadays, you do not get what you pay for. So the story goes, I satisfied.
the person i talk to on the phone was very helpful told me that i had a email to tell me that my stove need to be replaced . they change my payment to a check. I was not happy with the attitude of the tech that came look at my stove he was not a happy camper. I would not like to see him
like him in my house if i was not there. I am satisfy with the out come
Technician was great. He told me that Choice decided to replace it. I said great. But they way you replace it is give me a Lowe's gift card for an amount that barely pays for a decent washer. I was lucky to find one on sale. The other bad part is the gift card can take up to 30 days to get. I had to pay out of pocket because I couldn't wait that long. Now I am stuck with a gift card I can't use towards my washer. Very inconvenient and costly. Makes me want to possibly find another insurance.
I just made a claim online. The process was easy. I am just waiting to see how the rest of the service will be to add additional comments.
Choice Home Warranty is a must have if you own a home
I checked out on Forbes.com the reviews of the better home warranty companies. This one was tied for best, with a rating of 9.8/10. I signed up for this one, paid at the site for Choice.com, and then went to my email to see if I was given a receipt. First thing I received was an email thanking me for checking out Choice.com, and offering me a $75 per visit claim price, stating "To help ensure homeowners like you are well protected, we are offering this special limited-time welcome gift: guaranteed $75 service call fees (regularly priced at $85)..." The next email I opened was a receipt for the plan I had just paid for, with a link to the customer portal, in which I was notified that the... Read More
Professional, efficient, and friendly service technician. Arrived promptly at appointment time. Highly recommend Choice Home Warranty.
Professional and polite on time knowledgeable
Organized well mannered helpful good service
CHW is an awesomely amazing and excellent company! My microwave was replaced with no charge question!
Very impressed by Jason Zambrano, the initial point of contact for the policy. He was very knowledgeable, took his time to answer my questions and followed up on any issues.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.