Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10720 Customer Comments & Reviews
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Every interaction with Choicehome Warranty has been positive. I am a very satisfied customer . I will recommend them to my family members and to my friends.
I have been treated terrible. Still owed $200 from 3 years ago. Offers when refrigerator went out[cost $2600] was for $986. Far below what the re placement cost. Latest episode, stove wouldn't work, contracter said no problem to replace part which was defective. Then Choice Care refused to cover claim, due to other than normal wear. First, the range is 22 years old, 2nd I have 2 ovens, side by side and the 2nd one on left was almost never used. 3rd I have been given 7 days to appeal decision but unless I know why the claim was denied, I have no way to argue for a reversal of the claim. How do u argue with a statement regarding other than normal wear. I have asked both Choice Care... Read More
Five star rating the response was right away and the contractors did a good job on my dryer and they replaced my ceiling fan I recommend choice home warranty to everyone William Butler
FAST response with EXCELLENT dispatched service Highly recommended, although a bit high copay for each claim.
Oris the technician was very courteous and fixed issue right away, however….The technician lives in Chicago! My home is in Indianapolis, 3 hours away! When I originally bought this policy I was told by the salesman that there would be LOCAL repairmen…Chicago is NOT local.
The claim was submitted on 01April 2024…I did not see technician til 09April 2024.
This is definitely NOT the service I paid for, or WAS PROMISED.
And my friend only has to pay $75 service call fee! I’m a senior citizen and also a Delta Air Lines retiree and that was where I found this companies name. I will not give you a good review with Delta .
I received an email from Choice saying I missed my repair, I called Ikmar Plumbing to find out how I missed the visit as I was home all day, they said they had not received any referral from Choice for me. I called your customer service ref. claim # 235465094 and was told that they would send another email because they could not get through on the phone. I wish you would follow-up on your referrals, to insure that referrals were received. I would also like to know if I should be calling your vendors to follow-up on you. NOT HAPPY. Darrell
When you are told a microwave is going to be replaced and then less then 5 mins. that is retracted?? I have a problem with that especially since a microwave is $199!!!!!!
Was very curations. Got the job done quickly and efficiently.. extremely pleasant personality.
Prompt response and choice of technicians are superb as they are very knowlegeable and friendly too! They are able to fix the problems.
Maurice my customer service representative was extremely pleasant, knowledgeable, and directed me to a warranty for my home that will protect me for years. I received a fair price for the piece of mind that we need to move forward knowing our home is protected in case something breaks down.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.