Choice Home Warranty Review
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Choice Home Warranty is a New Jersey-based company founded in 2008 which offers services contracts. Their plans offer protection against the cost of repair or replacement of major systems and appliances in the home via several plans. Each plan also offers optional coverage for septic systems, pools /spas, well pumps, sump pumps, central vacuuming systems, limited roof leaks, second refrigerators, and standalone freezers.
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10721 Customer Comments & Reviews
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Timely response in sending someone out and fixing repairs. Communication was clear and planned around schedule
Great customer service. Easy claim process. Good technical service. Thank you for your help.
Prompt and efficient service. It was an easy process to make a claim.
Since purchasing this warranty I have made 2 claims to which 0.00 dollars have been paid. The first was a gas leak on our oven. Not only did it take about 3 weeks to get a technician assigned but when came and I paid him 65.00 he took one look and said he could not work on it because it wasn't red tagged by the gas company. He left and I haven't heard from him since. The gas company had no idea what a red tag was. I ended up paying 120.00 out of my pocket for the repair. So I paid 185.00 with no help from the warranty. My second claim was my HVAC unit quit. I had no heat. The temperature was in the 20s. When the technician arrived he assessed the repair and determined that the system... Read More
the service tecch was very good at his job i appreciated the company getting to me so fast
Orlando was very professional and great in his job. His diagnosis wry fast and fix it without replacing any part
I am not happy with Choice at this time. I filed another claim on my refrigerator. For the third time a repair man came out to repair the refrigerator. It still does not work properly. I requested to speak to a supervisor and was told that there was none available, and they were not taking calls. My fridge has been out for three weeks before a service man was dispatched. I have lost a lot of product and, was told they were not responsible for lost product. I asked to speak to someone from the evaluation team on my claim and was told that they were also not taking any calls. What kind of operation are you running ? I am very displeased
Choice Home Warranty is the best of the best available. I filed claim at 11 PM and by next morning at 11 AM the issue was resolved. Highly recommended. Very professional and friendly customer service.
The process to open a claim is so easy! And their communication is excellent!
Sears was the repair service called out to take care of our kitchen range. The oven element was replaced and the technician was pleasant, and made the replacement very efficiently. The only waiting period was for the new element to be delivered which also was in a good time frame.
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You can submit a claim 24/7, including holidays, via phone, online, or app. The company utilizes proprietary technology to begin the dispatching process after a claim is filed. The company has recently updated their plans increasing coverage and has fewer limitations. Their plans and optional coverage can cover over 25 major systems and appliances.
Choice Home Warranty earns a B rating from the Better Business Bureau and has a positive rating on Trustpilot, but in this industry, negative customer reviews far outnumber positive ones.