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Complete Care Home Warranty Review
ConsumersAdvocate.org
22 Customer Comments & Reviews - see all comments
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Complete Care Home Warranty LLC offers home repair warranties for home appliances and systems. The company was founded in 2019 and is headquartered in New York City. It offers three different home protection plans and allows customers to add optional coverage for items that would otherwise be excluded.
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22 Customer Comments & Reviews
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You might want to revise this review. If you look at the page from the BBB, it’s clear that this company is not trustworthy.
https://www.bbb.org/us/ny/brooklyn/profile/home-warranty-plans/complete-care-home-warranty-0121-87142387
THE ABSOLUTE WORST OF THE WORST...WILL NOT PAY TO FIX ANYTHING...I HAD A $1500 BILL FOR MY AIR COND UNIT...HIGH PRESSURE SWITCH FAILURE...AND LEAKED ALL FREON OUT...THEY COULD NOT EVEN GET A SERVICE MAN TO COME ...I GOT THE SERVICE MAN AND GOT MY UNIT FIXED...I HAD A CLAIM NUMBER FROM THEM THEY SAID THEY WOULD ONLY PAY FOR THE PART..$300 BECAUSE THE FREON LEAK WAS A SUBSEQUENT FAILURE AND NOT ASSOCIATED WITH THE HIGH PRESSURE SWITCH
DO NOT EVER USE THE COMPANY...I PAID $1400 FOR THREE YEARS GROSS ERROR..IF I CANCEL THEY DEDUCT EVERY THING THEY PAID FOR YOUR REPAIRS...THEY ARE CROOKS..SHOULD BE OUT OF BUSINESS
I'am very unsatisfied with your home warranty service. Therefor I don't recommended to anyone.
This company should be an "F"! They are elusive and complete scam artisist that DO NOT BACK their service! They require you to pay for services not required and in the end, they don't even cover the problem and make up their own rules to what they cover. I purchased a one year policy when I bought my home in October 2021. They then offered me an upgrade that for an extra $1600 (Total of $2250), I could have complete coverage for 5 years and my deductible would be $45. Sounded like a good deal at the time but turns out I just burned that money! In March I had an issue with one of my three AC units that was no longer blowing cold air. Called Complete Home Car Home Warranty and... Read More
I wish I could give them no stars. When you call them for a repair I was told it's 24-48 hours to get someone to repair anything in your home. For example, I called on Saturday because my toilet because a pipe burst I was told that they are not an emergency warranty. I received a phone on Thursday I was told because I had problems with the second toilet I needed to show proof that it was fixed. I should have never paid in advance for a year.
The company lies and lies and tries to not pay claims. I would AVOID this company at all costs.
I have filed a claim with NY Attorney General's office. They claim to have professional tor repair what is covered. I have a leaky hot water line to my bathroom sink. THEY DO NOT HAVE PLUMBERS WHO WILL WORK WITH THEM. They want you to call around to find a plumber as they don't have any and will reimburse you of which they don't. They are impossible and frustrating to deal with. If you can settle, which is frustrating, then they want to cancel your contract and sign a release form.
BEWARE DEALING WITH THEM. AVOID AT ALL COSTS.
We have placed 3 claims with this company .Only 1 has been resolved .First one was on the refrigerator and we had to pay out of pocket for the repair and was told all would be covered but the $45 dollar service fee we spent $289 out of pocket and are now in dispute over the refund as they only want to pay back $140. The second claim was on the ac and still have had no-one out to see the unit.. the 3rd was our water heater and that is the only one resolved .. We was told to pay out of pocket for the ac and we would be reimbursed ..LMAO i don't think so as we still haven't been paid for the fridge
This company is not even worthy of a 1 star rating. They work hard to be the very worst there is. They will first deny a claim, then give you a name of a service company to call that will only show up if you guarantee payment yourself. Then if they can talk a service company into doing business with them, they only show up every 7 - 10 days, all the while your appliance is not working. Their repair and replace guarantee is completely bogus as well as their money back guarantee. Their sales reps lie about nearly everything and then deny ever having stated anything. I would give this company a zero star if it were an option.
I caklled on Sunday June 27, 2021 and filed aclaim.
Garage Door Opener.
Claim was denied before sending a tech out to inspect.
this is the only claim I have made.
LOUSEY customer service. I would not recommed them at all.
This is a terrible company. Customer Service is terrible. When I bought my policy I was treated so nice by the salesman. I bought my policy in August of 2020. My first claim to them was with our pipes leaking in our basement, a plumbing issue. They went through the fact that they are not an emergency company, and that it could take up to 48 hours for them to locate someone in their network, and when they were to find someone, they would send the information to me so that I could call the repair company and set up a time for them to come out to fix the problem. In the meantime our pipes are leaking away. So I complained and after I went through several calls to CCHW I was told that they... Read More
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🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone