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Complete Care Home Warranty Review


ConsumersAdvocate.org Rating: 4.5 / 5 (Excellent)
22 Customer Comments & Reviews - see all comments
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Complete Care Home Warranty LLC offers home repair warranties for home appliances and systems. The company was founded in 2019 and is headquartered in New York City. It offers three different home protection plans and allows customers to add optional coverage for items that would otherwise be excluded.
 
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How is Complete Care rated?

Breakdown

4.5/5
Transparency
4.0/5
Claims Processing
5.0/5
Coverage Options
4.5/5
Additional Benefits
4.5/5
Customer Experience

Overall Rating: 4.5 / 5 (Excellent)

Complete Care Home Warranty offers warranties for home systems and appliances without requiring an inspection of those systems and appliances, regardless of the age of the equipment. The company accepts service requests 24 hours a day via phone. Complete Care Home Warranty is not a service contractor itself, but arranges for and pays independent contractors to respond to customers' service requests. Their services are available to residents of all states with the exception of Washington.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 5 / 5

The systems and appliances covered under a Complete Care Home Warranty contract are on par with those covered by most other home warranty companies. Their warranties include HVAC, plumbing, oven, refrigerator and other appliances and systems. There are no glaring omissions of either appliances or systems in their coverage plans.

What does Complete Care cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
  • Central Vacuum
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Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No

Contract & Price - 4.5 / 5

The Complete Care Home Warranty website claims that you can "protect your home for as little as $1 a day." The website does not offer additional information on costs or monthly payments. But since they offer a free quote, it wouldn't be to difficult to find out what your monthly payment would be for your particular coverage.

Cancellation Policy

According to the Complete Care Home Warranty website, customers can cancel their policies at any time.

Claims & Service

Claims

Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4 / 5

After submitting a service request, the customer must wait a maximum of 48 hours for the authorized technician to call and schedule an appointment. A service fee must be paid for each request and an additional fee may be imposed if the customer requests faster service for a non-emergency request.

Complete Care Reputation

Company Details

Year Founded
2019
BBB Rating
A-
BBB Positive Reviews
0
BBB Neutral Reviews
0
BBB Negative Reviews
0
Date Collected
2020-09-17

Reputation - 4.5 / 5

The company is currently rated A- by the BBB. It has no presence on Trust Pilot. It's difficult, therefore, to determine its reputation for customer satisfaction. This is not unusual for a new company, however.

Contact & Additional Information

Homepage URL
https://completecarehomewarranty.com
Company Phone
(860) 777-0202
Headquarters Address
43 West 33rd Street, New York, NY, 10001
Mailing Address
43 West 33rd Street, New York, NY, 10001
Year Founded
2019

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22 Customer Comments & Reviews

Loading Reviews ...
inkpatel786
5/10/2021
I would not recommend complete care home warranty. When it come to honoring the claims, they come up with exceptions and make it diffcult to pay for the repairs. Even the contractor started asking for more money as they compalin that the insurance company will not pay for this and that. Also note that when you can cancel the policy there is a cancellation charge of $50. Thank god I did not sign up for three years the salesperson pushed me really hard so dont fall into that trap. Not a good personal experience for me.

bzink2010
2/19/2021
responded and finally Complete Care told us to find someone which we did and we would fill out a form to get reimbursed but to not to work until its authorized or we would not get paid. The tech called in what the issue was a week ago today and my husband and I have called multiple times a day to find out if we got authorization. Finally today a gentlemen calls and said that his supervisor spoke with our tech yesterday and because what the tech told him it was not approved I called the tech and he said he never spoke to anyone yesterday that the only time he has spoken to someone was when he called in for authorization a week ago. The gentleman preceded to tell me that this work on the... Read More

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