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🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
Liberty Home Guard: Home Warranties Review
ConsumersAdvocate.org
252 Customer Comments & Reviews - see all comments
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Liberty Home Guard is a New York City-based direct seller, offering home insurance quotes sponsored by Progressive. LHG offers inexpensive policies that are systems-focused, appliance-focused, or all inclusive and works with a network of independent, licensed contractors in 48 US states including Washington D.C. Liberty Home Guard is the BBB's only A+ accredited home warranty company, and its board boasts over 100 years of combined experience in the home services business.
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252 Customer Comments & Reviews
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Consistent high-quality service provided by Liberty on each claim. Very easy to place a claim, and the repairmen are usually professional and competent. Thanks.
One of the things I love about Liberty is their range of plans and services. I was able to choose a plan that exactly fit my budget and covered the specific appliances and systems I needed. And even though I've had several claims over the past year, I've never had any issues with those claims being denied.
My toilet was stopped up overnight, I placed a claim via the app, and they had the drain pro here the next morning at 8 am sharp. Unbelievable and very much appreciated! Thanks, guys!!!
Our HVAC unit stopped working, and we thought it was going to be unaffordably expensive and a huge headache. Thankfully, the Liberty agents are great, always incredibly helpful, and they coordinated everything smoothly. The repairman who came out was knowledgeable and even though he said it couldn’t be repaired and that we had replace it, we actually saved about $2,000 through Liberty on the replacement. So after everything was done, we only spent around $1,000 on a brand new HVAC unit.
I placed a claim just yesterday through their app and Jason contacted me back immediately to see if he could reroute the repairman to my house in the next thirty minutes as he was just wrapping up a job in my area. The repairman was able to fix the issue in that visit. In summary, I submitted a claim on their portal/app. 30-45 minutes later a repairman was not only at my house but also actively fixing the issue. Within two hours my heating was back up and running. I was floored with the speed of service. We are beyond ecstatic with Liberty Home Guard so far.
Let me tell you, me and my family are thankful we had a policy with Liberty Home Guard this winter. Our water heater broke, and not only did they have it replaced in two days, they upgraded our water heater to a Navien system.Over the course of having the policy, we’ve saved so much money on these issues, I plan to renew for the rest of my life. Big shout out to them for their outstanding service!
We had an issue with our central heating system last week. I filed a claim through the Liberty app and the next day a technician named Chris was at my home. He was able to identify the problem but unfortunately deemed the unit irreparable. Fortunately, Liberty maxed out the coverage and we saved $2,800 in the process. It took about a week to complete the replacement, which we were ok with. The savings are what impressed me most as we already made our money back on our 5 year policy with Liberty, and then some.
Very capable team. They turn around service super fast and are not afraid to cover claims–they trust and value their customers, which unfortunately can be a rarity in this industry. As long as Liberty plans to keep this up, I plan to continue to be a customer of theirs and to continue to renew my policy with them.
Our water heater broke and I called Liberty as soon as I realized there was an issue. Peter was very helpful with processing our claim and needs. The service provider arrived within a one day window. I’m impressed with how coordinated everyone seems to be. From Peter to the service provider and the multiple updates I received throughout the claim, it was clear they were all on the same page.
Abigail actively listened to my concerns and made sure that the technician they sent was informed of them. When the technician arrived, he resolved the problem the same day and I did not have to come out of pocket. The service we received was well done.
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
LHG recently launched a customer portal on their website to allow customers to conveniently manage their home warranty accounts from anywhere at any time.
Currently, Liberty offers services in 46 states, including Washington, D.C. Customers only need to input their zip code into Liberty's website, and it will automatically tell them if they are living in a covered area.