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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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A
Asher C
8/30/2019
Tremendously helpful for an older man like myself who is not home repair savy. It saves me money from being ripped off by contractors who have in the past tried taking advantage of me. So thanks for all of that!

H
Hary L
8/30/2019
Just got my claim accepted for approval and it was as easy as anything to work through. When I get house problems they covered my pool, appliances, roof et all at a good price.

C
Casey S
8/29/2019
STAY AWAY!!! They are a rip off!!! Got them 2 mos ago. 1st claim ac tech came feon leak & Select decline my claim. Had to spend $6600.00 on a new ac. 2nd claim clothes washer tech came front loader machine belt & main circle spin & Select says they will give me $150 to fix it & its $800. Spent $962.00 on new washer. They have a LOT of catches on their contact. Plus their customer service is from over seas.

R
Romylee
8/29/2019
Nothing is covered. They will find a way to exclude claim. I will cancel my policy.

L
Lana O
8/29/2019
Earlier I had a problem with my dishwasher and the service call department helped move things along. My experience was mad smoother by the manager getting involved in 24 hours. Thanks a lot!

C
Cal M
8/29/2019
After I came back from my vacation I found that the air was bad from the fans breaking down that I left on. My claim entitled me to a free repair that I received and the process service was excellent.

H
H H
8/28/2019
Worse Company - Living in DFW area in mid of August ,with a baby in the house, my A/C broke down it needed a fix worth $150 dollars - After approx. 2 weeks of futile phone calls I gave up hired another technician and got it fixed. I lost $65 I paid to the tech send by this SHW for his useless visit. My 2nd request- I requested for an electrician to fixing a bad switch - 4 days and still not fixed. This is my 1st and Last Experience with SHW - Please be aware SHW will provide to terms and conditions after you enter into a contract -Cancellation fee is $75

Sherri M
8/28/2019
Nightmare! I told SHW that I lived in a rural place before I bought this. Lpw and behold they can't find a tech. The call center will only say to find my own tech even after I have told them I do not know one. Can't give me the number to upper management either. Save your money.

S
Star G
8/28/2019
My large yard has a built in sprinkler that sprung a leak after an animal chewed it(I am guessing). What was great was the damages and repair were all covered under my additional service coverage.

S
Symphony G
8/28/2019
There strong point is certainly how accurate they are with timing appointments and having available handy men and companies in the area, never did I have a longer wait than 2 weeks on any of my many claims.

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