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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
Tzipora K
11/11/2022
I am a new client and discovered that my washer was leaking. I submitted a claim and within the hour found myself in the process of setting up my appointment. This bodes well for my relationship and I'm looking forward to continued excellent customer service. The representative I first spoke to, Jerry, was professional and answered my questions and concerns. Thank you SHW for being a leader in the service industry.

humerat
11/10/2022
I have just recently started with Select Home Warranty. Ryan was good at explaining everything and gave me a better deal. He even gave me 2 month of free warranty. I will have to spend a year or two with them to actually know how good they are. But at the moment, I am happy with them.

C
CJ
11/10/2022
This company is a scam. It is very good at selling and marketing, they'll give you all sorts of incentives and are very nice on the phone. When it time to get items fixed, they do not respond and will have you waiting for days and weeks for until they can find the cheapest parts or don't have a contractor in your area because they are cheap and then you will get fed up and find your own contractor whom they will not pay for. I signed up six properties and they gave me various discounts, far better that other companies I have used in the past and i have been doing this for over thirty years. As the old saying goes, "You get what you pay for". After about four months I signed up with a... Read More

qinfamily2022
11/10/2022
Customer service rep is very patient to answer my questions and provides the promotion offer for me, which allows me to make decision and buy this home warranty plan immediately. With that said, I believe I will get a good treat for new customer if anything wrong happens for my house, and I will get covered for sure with on pain to deal with the company. Great service quality with great rate.

sasiorders1
11/10/2022
Happy with service and agent who helped to choose the right options, I am moving out from my existing Home insurance never repair my washer .

A
ARTHUR C
11/10/2022
Eric Brown demonstrated excellent professionalism and courtesy during our contact. His attentiveness to my questions was especially commendable.

Arnaud A
11/10/2022
the service rep was very courteous and diligently explained to me the T&C's, which are pretty restrictive (no coverage the first month, very limited coverage the first 3 months like 150US cap, then a cap of 400/500 USD depending on the products ...which not significant in front of the valuable items covered). it is unfortunate that these T&C's are explained to me after facts and not at the point of sale with the Sales Rep. i would have changed my mind and i'm glad i didn't take the multi year contract proposal.

K
Karen B
11/10/2022
George Stewart is my agent, he is very knowledgeable and professional during my call. He answered all my questions and gave me information all the information I needed to make my decision. He made sure if I have any other questions I would be able to call him directly.

ruffyronas.smdc
11/10/2022
Satisfied customer here i just called the company and I received the approved decision after and hour in my email Highly recommended

K
Kassie
11/10/2022
The customer service call was very informative and helpful in getting a good deal.

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