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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
A
Ali P
12/7/2018
Just been a customer for two months and already happy. My lights started flickering and making a claim was as pain free as possible. Final job was done a couple weeks ago and still operates as needed thanks!

D
Diana R
12/6/2018
Tom helped me out from the repair service center on some lighting around the ceiling that kept flickering. He explained everything to my husband and I and after an hour was finished with his work. Happy as can be!

L
Lana F
12/6/2018
I cannot say enough good things on how I was treated. Reimbursing me totally for buying a new dryer was just so perfect!

Rasheen N
12/5/2018
They are horrible, I paid for my warranty service in full and called about two issues months after having the coverage and had to argue with supervisors just for them to send a technician to my house about my microwave tripping the circuit breaker and they just wanted to give me $80 towards the replacement of a built in microwave in a 2 year old product. The technician came and fixed it in 30 minutes. Second issue was my heat pump the technician came out and stated I needed a transformer for my heat pump, he called to get the approval they said it will have to wait for further approval, I called them right back and explained I have a 3 month old child and I have no heat in the winter,... Read More

A
Andrew H
12/5/2018
Next to the fridge is the dish washer which had a leak. I called Select post haste and the appointment was set for the following morning. The tech was wonderful. He not only fixed the leak he checked the refrigerator for water damage. Excellent service.

J
Jason V
12/5/2018
Power outage caused me a burnout of the garage door motor somehow. I got a claim approval two days after claim setup and since then did have the repair guy come out and figure out which wire went out and get the door up and running again.

D
Donna
12/4/2018
New Customer - Customer Service was good (Richard Zoneenee) was very informative.

B
Beverly C
12/4/2018
Renewing, our policy, so far they have been easy to work with, and accommodating!

E
Eulene B
12/4/2018
I’m having problems with getting an electrician but I’m still new to Select Home so I will see how this turns out.

E
Erin
12/4/2018
This claim has been a nightmare from start to (not quite yet) finish. I submitted a claim in mid-November. I've been ignored, promises have been made and broken to follow up with me repeatedly, Select Home Warranty won't pay the repair company directly (that they chose), I must pay and then (hopefully) be reimbursed by SHW, and they aren't even willing to pay the full amount to fix the unit, so I'm out a lot of money. This has been absolutely the worst customer service experience I've had in my lifetime. I will NOT be renewing my contract after expiration. And I'm holding my breath that nothing else breaks between now and then because I NEVER want to deal with Select Home Warranty... Read More

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